In-Demand Various hotel Jobs in Sydney, Nsw

Director of Guest Experience (Director of Insider)
Marriott International, Inc —Sydney NSW
- Full-time
- Employee assistance program
7d
Demi Chef
Accor Apartments & Realty —Sydney NSW
- Weekend availability
- Hospitality
- Kitchen experience
Cook
Accor Apartments & Realty —Parramatta NSW
- Weekend availability
- Hospitality
- Culinary experience
- Cooking
Commis Chef
Marriott International, Inc —Sydney NSW
- Weekend availability
- Organisational skills
- Employee assistance program
Marketing & Communications Manager
Hyatt Regency Sydney —Sydney NSW
- Full-time
- Hospitality
- Communication skills
- Marketing
6d
Account Director - Sydney, Australia
Accommodations Plus International —Mascot NSW
- Full-time
- Microsoft Excel
- Customer service
- Office
Sous Chef - Staff Dining
Crown Resorts —Sydney NSW
- Full-time
- Communication skills
- Kitchen experience
- Opportunities for advancement
Pastry Sous Chef
Crown Resorts —Sydney NSW
- Full-time
- Organisational skills
- Leadership
- Restaurant experience
11d
Chef de Partie
Marriott International, Inc —Sydney NSW
- Weekend availability
- Organisational skills
- Communication skills
- Kitchen experience
- Employee assistance program
National Account Manager
Black Diamond Group —Sydney NSW
- Full-time
- CRM software
- Management
- Microsoft Office
- Employee assistance program
- Employee discount
3d
Design & Technical Services Manager
AccorCorpo —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Hospitality
- Microsoft Office
Quick Apply
14d
Technical Trainer
Axis Communications —Sydney NSW
- Full-time
- Computer Science
- English
- Presentation skills
- Employee assistance program
Market Manager, Oceania
Trip.com Group —Sydney NSW
- CRM software
- Sales
- Microsoft Office
Chef - Rydges Sydney Airport
EVT Group —Mascot NSW
- Resort
- Kitchen
- Parental leave
Senior Finance Analyst, FP&A
Endeavour Group —Sydney NSW
- Full-time
- Microsoft Excel
- Data analysis skills
- Analysis skills
10d
Executive Sous Chef - Radisson Blu Resort Fiji
Radisson Hotel Group —Sydney NSW
- Full-time
- Culinary experience
- Resort
Quick Apply
11d
Assistant Night Manager | Full Time | InterContinental Sydney Double Bay
InterContinental —Sydney NSW
- Weekend availability
- Writing skills
- Administrative experience
- Communication skills

I want to receive the latest job alert for various hotel in sydney, nsw

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Director of Guest Experience (Director of Insider)

Marriott International, Inc -
Sydney NSW

Apply Now

Job Details

Full-time
7 days ago

Benefits

Employee assistance program

Full Job Description

Additional Information
Job Number26068193
Job CategoryRooms & Guest Services Operations
Location31 Wheat Road, Sydney, New South Wales, Australia, 2000
ScheduleFull Time
Located Remotely?N
Position Type Management

AUTHENTICALLY YOU

Explore a bold new career path at W Hotels, where your natural talent is celebrated, and your individuality fuels our culture. W’s work environment is crafted to spark imagination, ignite curiosity, and bring the iconic W experience to life for our guests.

CURATING ORIGINALITY TAKES TALENT

W Sydney is now casting for a Director of Insider to assist in leading our Rooms Division operations. In this role, you are the ultimate connector and curator of the guest experience, delivering elevated, personalized service from pre-arrival to post-departure. With full ownership of the guest experience/relations function, you oversee all property operations ensuring the highest level of hospitality and service are provided. You analyze service trends, resolve complex issues, and drive continuous improvement to enhance guest satisfaction, loyalty, and revenue. You foster strong interdepartmental alignment to ensure each guest’s journey is cohesive, highly personalized, and memorable.

CORE WORK ACTIVITIES

Guest Experience & Service Delivery

Leads all aspects of guest relations and service delivery, ensuring consistency, quality, and alignment with brand standards.
Acts as a role model for exceptional service behaviors, demonstrating professionalism, integrity, and a Whatever/Whenever mindset.
Maintains deep operational knowledge of all team functions and steps in as needed to support seamless execution.

Operational Execution

Owns the end-to-end guest journey from pre-arrival planning to post-departure follow-up, with a strong emphasis on personalized, anticipatory service.
Maintains constant awareness of VIP arrivals, house count, in-house groups, and special requests to proactively tailor guest experiences.
Engages actively with guests throughout the property to build rapport, identify opportunities for personalization, and capture real-time feedback. Organizes guest recognition events when appropriate to further drive loyalty.

Strategy & Continuous Improvement

Develops strategic goals and action plans that continuously elevate the guest experience and overall satisfaction.
Reviews guest satisfaction data and feedback systems to drive continuous improvement and celebrate service wins.
Creates and executes seasonal or trend-aligned action plans aimed at boosting Guest Satisfaction Scores (GSS) and social media ratings across various key platforms.

Leadership & Team Development

Inspires and guides the team, fostering a culture of service excellence, accountability, and empowerment.
Recruits, develops, and retains a high-performing team aligned with the brand’s service vision and guest expectations.
Creates a collaborative, energetic team environment focused on creativity, ownership, and pride in the guest journey.

BENEFITS

Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
The best hotel training opportunities produced independently by W Sydney and internationally recognized training programs by Marriott International
Discounts on food & beverage across all our hotels
Wellbeing & mindfulness programs to ensure you stay healthy
Employee Assistance Program
Great Place to Work program as part of our commitment to creating an exceptional workplace experience for all Talent

MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

MI CAREERS SOCIAL MEDIA ACCOUNTS

Chat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | Instagram

CTA TO LEARN MORE

Visit whotels.com/careers to learn more about our workplace culture and career opportunities.

DIVERSITY AND INCLUSION STATEMENT

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Apply Now

Refine Your Search

various hotel jobs in sydney, nsw

Director of Guest Experience (Director of Insider)

Demi Chef

Cook

Commis Chef

Marketing & Communications Manager

Account Director - Sydney, Australia

Sous Chef - Staff Dining

Pastry Sous Chef

Chef de Partie

National Account Manager

Design & Technical Services Manager

Technical Trainer

Market Manager, Oceania

Chef - Rydges Sydney Airport

Senior Finance Analyst, FP&A

Executive Sous Chef - Radisson Blu Resort Fiji

Assistant Night Manager | Full Time | InterContinental Sydney Double Bay

I want to receive the latest job alert for various hotel in sydney, nsw

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