In-Demand Support engineer Jobs in Cranbourne, Vic

Manager, Technical Support – ANZ
SOTI Inc. —Mulgrave VIC
- Full-time
- Management
- Databases
- Analysis skills
5d
Senior Technical Service Engineer - UPS
Eaton —Rowville VIC
- Customer service
- Communication skills
Senior Engineer
Weir Group —Clayton VIC
- Full-time
- Microsoft Excel
- CAD
- Engineering
Team Lead Civil / Structural – IPP Solutions
Aggreko —Braeside VIC
- Full-time
- Civil engineering
- Bachelor's degree
- Leadership
Technical Applications Specialist
Grifols Australia Pty Ltd —Clayton South VIC
- Full-time
- Laboratory
- Laboratory experience
- Communication skills
Cloud Platform Engineer - Systems Administrator
Leidos —Scoresby VIC
- Full-time
- Management
- AWS
- Communication skills
- Annual leave
Field Service Technician
Ecolab Inc. —Mulgrave VIC
- Full-time
- Customer service
- HVAC
- Communication skills
- Employee stock purchase plan
- Annual leave
2d
Technical Sales Engineer – Cooling Towers
Aggreko —Braeside VIC
- Full-time
- Salesforce
- Bachelor's degree
- HVAC
6d
Brand Manager
DuluxGroup —Clayton VIC
- Full-time
- Marketing
- Construction
- Parental leave
- Employee assistance program
2d
Maintenance Mechanic
ALDI Stores —Dandenong VIC
- $42.92 an hour
- Full-time
- Maintenance
- Communication skills
- Health insurance
- Annual leave
Quick Apply
Senior Network Engineer
GPC Asia Pacific (APAC) —Rowville VIC
- Full-time
- Azure
- AWS
- Communication skills
- Free parking
- Parental leave
Quick Apply
Senior Commissioning Engineer
Zinfra —Dandenong VIC
- Overtime
Field Service Technician - UPS
Eaton —Rowville VIC
- Overtime
- Hybrid work
- Customer service
- Writing skills
- ERP systems
2d
Senior Mechanical Engineer - Power Generation Position
Aggreko —Braeside VIC
- Full-time
- AutoCAD
- CAD
- Bachelor's degree
- Paid training
- Tuition reimbursement

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Manager, Technical Support – ANZ

SOTI Inc. -
Mulgrave VIC

Apply Now

Job Details

Full-time
5 days ago

Qualifications

Management
Enterprise software
Microsoft SQL Server
Technical support
Databases
Analysis skills
Diploma
Leadership
Communication skills
Information Technology

Full Job Description

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

Job Title: Manager, Technical Support

Location

Who we are

At SOTI, we are committed to delivering best-in-class mobile and IoT (Internet of Things) device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software. To us, being visionary is more important than doing things the way they have always been done.

What We Are Looking For

We are seeking an early-career professional with a strong foundation in technology and a passion for delivering exceptional customer support. As a Technical Support Manager, you bring energy, curiosity, and a proactive approach to identifying and resolving complex technical issues.

You demonstrate a solid understanding of computer networking principles, coupled with strong analytical and problem-solving skills, and the ability to perform effectively in a fast-paced environment. You are motivated to continuously learn, adapt, and grow, while maintaining a high standard of customer experience.

This role offers significant opportunities for professional development and the chance to build a long-term career with SOTI.

What’s in it for you?

The People - From our humble origins in our founder’s basement to our industry-leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.

The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!

The Technology - You’ll get the chance to work with leading-edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.

What You Will Do

Lead and manage a team of Team Leads and Technical Support Engineers across L1 to L3 support
Conduct regular one-on-one meetings to drive performance, engagement, and career development
Ensure adherence to SLAs, response times, and overall service quality standards
Monitor support queues, escalations, and resolution effectiveness to maintain operational excellence
Prepare and present monthly performance reports, including key metrics, insights, and improvement plans
Coach and develop team members to enhance technical capability, productivity, and career progression
Ensure teams are equipped with the right tools, resources, and knowledge for efficient operations
Collaborate with cross-functional teams such as Product, Engineering, and Customer Success to improve processes and customer outcomes
Drive continuous improvement by identifying gaps, optimizing workflows, and updating documentation
Support workforce planning, capacity management, and shift alignment to meet business demands
Act as an escalation point for critical issues and ensure timely resolution
Demonstrate flexibility to accommodate early or late calls and meetings based on business and regional requirements

Experience You Will Bring

Degree or Diploma in Computer Networking, Information Technology, Computer Science, or a related technical field
8+ years of experience in technical support, including at least 3+ years in a leadership or management role
Strong understanding of technical support operations, including SLA management and escalation handling
Excellent verbal and written communication skills in English
Proven problem-solving ability with a structured and analytical approach
Strong leadership qualities with the ability to coach, mentor, and motivate teams
Ability to thrive in a fast-paced, dynamic environment with a focus on results and continuous improvement
Knowledge of mobile computing platforms, including Windows, iOS, Android, and legacy systems such as Blackberry
Understanding of networking fundamentals, databases, and enterprise software environments
Experience with Mobile Device Management (MDM) solutions is an advantage
Working knowledge of Microsoft SQL or similar database technologies is preferred

#LI-DK1

If you want to bring your ideas to life, apply at SOTI today.

Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.

Apply Now

Refine Your Search

support engineer jobs in cranbourne, vic

Manager, Technical Support – ANZ

Senior Technical Service Engineer - UPS

Senior Engineer

Team Lead Civil / Structural – IPP Solutions

Technical Applications Specialist

Cloud Platform Engineer - Systems Administrator

Field Service Technician

Technical Sales Engineer – Cooling Towers

Brand Manager

Maintenance Mechanic

Senior Network Engineer

Senior Commissioning Engineer

Field Service Technician - UPS

Senior Mechanical Engineer - Power Generation Position

More jobs to discover

I want to receive the latest job alert for support engineer in cranbourne, vic

Explore jobs in more locations

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

If you want to bring your ideas to life, apply at SOTI today.

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