Date Posted:
2026-05-25
Country:
Australia
Location:
LOC7038 : 9 & 13/4 Bronti Street, Mascot NSW 2020, Australia
Come and join Electra today. Electra Lifts is an elevator company who have been in operation for over 45 years.
We specialize in Lift Maintenance, Modernizations, Replacements and New Installations. We maintain lifts all across Sydney and have a well-structured team to support our continued growth and expansion with main office located in Mascot, NSW.
About You
We are looking for an experienced Service Manager.
This exciting permanent role will be based in our Mascot, NSW office, and report to the Sales & Service Operations Manager of Electra.
You will ensure the safety and well-being of employees and customers, including specialized field-based supervision, management, and coaching of a Service Field team responsible for the Service, Maintenance, and Repair of equipment in the Electra portfolio.
Permanent role
Based in Mascot, NSW
Your Key Responsibilities
Identification and delivery of Safety and Field related coaching and training as relevant to individual employees and teams, to ensure achievement/exceeding of KPIs and business objectives.
On a roster basis, stand by as Duty Supervisor to assist night call mechanics and dispatch emergency service parts needed. This includes attending the site as necessary in the event of a serious and escalated issues.
Maintain and promote effective team-oriented and collaborative working relationships internally and externally (including with Service Coordinators, Service Project Managers, Sales/other departments & customers).
Responsible and accountable for ensuring that procedures and methods used in delivering customer/company outcomes are carried out in accordance with business and legislative requirements and meet customer expectations.
Partner with the relevant Sales Team employees to meet and exceed customer expectations.
Validating the quality of service/maintenance/repair through annual surveys/audits and delivering outcomes of audit findings to promote continuous improvement.
Take on additional roles and tasks, as required, to manage peaks in workload across the Branch (i.e., during role vacancies and annual leave periods).
What you will need to be successful
Have qualifications or trade certifications within the lift industry or related/similar field. An Electrical license would be an added advantage.
Hold a Supervisory certificate such as Front-Line Leadership with a minimum of 5 years as a tradesperson within the Lift industry (preferred)
Minimum 5 years of experience supervising and managing teams in a construction, service, or trades environment.
Hold a valid driver's license
Strong customer focus, teamwork, and time management abilities.
Has strong business acumen abilities, is adaptable, and results oriented.
Sound knowledge of computer systems for functional hardware and software.
Excellent verbal and written communication skills.
Has the ability to liaise and influence all stakeholders within the organization.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].
