In-Demand Technical support Jobs in Campbellfield, Vic

IT Service Desk Team Leader
Victorian Electoral Commission —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Communication skills
13d
ICT Systems Test Engineer
Synechron —Melbourne VIC
- $80,000 - $120,000 a year
- Full-time
- No degree
- APIs
- Financial services
Quick Apply
13d
IT L3 Support
Fujitsu —Melbourne VIC
- Contract
- Azure
- Management
Installer Support, Technical Specialist
Tesla —Cremorne VIC
- Full-time
- CRM software
- Microsoft Office
- Communication skills
Tier 3 Customer Support Agent (SaaS Helpdesk)
Fastmail —Melbourne VIC
- $111,623 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Bachelor's degree
Quick Apply
IT Support Administrator - 0.5 FTE
FrankieOne —Melbourne VIC
- Part-time
- Hybrid work
- Management
- Sales
- Administrative experience
Network and Systems Support Engineer
FinXL —Melbourne VIC
- Full-time
- Bachelor's degree
- Communication skills
1d
Customer Support, Technical Specialist, Powerwall
Tesla —Cremorne VIC
- Full-time
- Bilingual
- CRM software
- Communication skills
Unifier System Support Analyst
Department of Transport and Planning —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Management
- Computer Science
- Bachelor's degree
5h
TIM Engineer / Desktop Support Engineer
Pyramid Global Technologies —Melbourne VIC
- Microsoft Office
Senior Service Desk Technician
Hall & Wilcox Lawyers —Melbourne VIC
- Full-time
- Customer service
- Communication skills
- Parental leave
- Free food
IT and online digital services support
EMC Technologies —Melbourne VIC
- Management
- Marketing
- EMR systems
IT Service Desk Officer
Glen Eira City Council —Caulfield VIC
- Full-time
- SharePoint
14d
Workforce Systems & Support Analyst
Mercy Health Australia —Richmond VIC
- Full-time
- Hybrid work
- Communication skills
- Time management
Service Desk Analyst
Fujitsu —Melbourne VIC
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Communication skills
Quick Apply
Service Desk / Onsite Engineer (MSP)
VISITS —Melbourne VIC
- Weekend availability
- Microsoft Outlook
- Management
- Customer service
- Work from home
- Free food
Quick Apply
2d
System Administrators TSPV
Leidos —Melbourne VIC
- Full-time
- Management
- Databases
- Administrative experience
- Annual leave
Service Desk Analyst
Cabrini Health —Malvern VIC
- $76,515 - $80,000 a year
- Full-time
- Management
- Software troubleshooting
- Customer service
10d
IT Service Desk Analyst
PFD Food Services —Melbourne VIC
- Full-time
- Microsoft Outlook
- Salesforce
- Microsoft Office
- Health insurance
- Gym membership
8d
IT Application Systems Administrator - Contract or Permanent
NCS Australia —Melbourne VIC
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Parental leave
Quick Apply

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IT Service Desk Team Leader

Victorian Electoral Commission -
Melbourne VIC

Apply Now

Job Details

Full-time
$100,894 - $114,476 a year
13 days ago

Qualifications

IT service management
ITIL
Working with Children Check
Communication skills

Full Job Description

Overview

Work Type: Fixed-term - Full-time

Salary: $100,894 - $114,476

Grade: VPS 4

Occupation: Other

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/1927887

Join the VEC as the IT Service Desk Team Leader in a full-time, 12-month fixed-term VPS Grade 4.1 role ($100,894 – $114,476 plus superannuation). This role offers the opportunity to lead day-to-day Service Desk operations in a supportive, inclusive and high-performing work culture, delivering responsive, customer-focused IT support across the organisation.

Full-time, 12 month Fixed Term Contract
VPS Grade 4.1 ($100,894.00 - $114,476, plus superannuation)
Supportive, inclusive and high-performing work culture

Why join us

At the Victorian Electoral Commission (VEC) we are not just about elections, we are about enabling all Victorians to actively participate in their democracy. The VEC conducts state and local council elections and is responsible for promoting public awareness and understanding of electoral issues in the Victorian community. Our goal is to be change ready and responsive to legislative changes and community expectations in a dynamic and complex operating environment.
We provide a values driven workplace culture with a passion for excellence and innovation in the services we provide. We offer a supportive environment that encourages professional development and provide opportunities to broaden your experience though internal working groups and committees across VEC branches. to make a meaningful contribution to the democratic process.

What you will be doing

Reporting directly to the Senior Manager, IT Operations, the IT Service Desk Leader provides operational leadership for the VEC's IT Service Desk within the Information and Digital Services portfolio. The role plays a key part in ensuring reliable, secure and customer-focused IT support during business-as-usual operations and peak election periods.

This role will be responsible for:

Leading day-to-day IT Service Desk operations to deliver timely, high-quality, customer-focused support
Managing incidents and service requests in line with service levels, governance requirements, and security standards
Monitoring service performance, reporting on outcomes, and implementing improvements
Coordinating workloads, workforce planning, and rostering to ensure effective service delivery
Acting as an escalation point for complex or high-impact incidents across technical teams
Driving continuous improvement through analysis of service data, trends, and user experience feedback
Leading and developing a high-performing Service Desk team, including performance management and capability uplift

What you will bring to the role

Demonstrated experience leading or coordinating an IT Service Desk or end-user support function
Strong knowledge of IT service management frameworks (ITIL-aligned) and Microsoft technologies (e.g. Microsoft 365, Entra ID, endpoint management)
Proven ability to manage and develop staff in a fast-paced, time-critical environment
Strong problem-solving skills with the ability to improve processes and service delivery outcomes
Excellent communication and stakeholder engagement skills
Commitment to the VEC's core values

How to apply

All applicants must submit:

a current CV and
a separate document with responses to Key Selection Criteria (KSC 6.1, 6.2, 6.6, 6.8) as listed in the position description.

Applications should be lodged online via the Apply Now button. The VEC can only accept applications lodged via Victorian Government Careers website.

Applications close at 11:59pm on Thursday 11 June 2026.

We highly encourage Aboriginal and Torres Strait Islander people, people with disabilities and culturally and linguistically diverse people to apply.

We are committed to diversity and inclusion in our workplaces with the people we employ, and at the ballot box with the people we serve. We aim to create a workplace that is inclusive, equitable, and safe for all.

We understand th at candidates may need adjustments in the recruitment process and/or workplace. For any questions or request for accommodations, please e-mail [email protected]

Successful applicants will be required to satisfy character clearance requirements, including but not limited to Nationally Coordinated Criminal History Check (NCCHC) and working with children check.

In accordance with Section 17A of the Electoral Act 2002, the VEC may ask applicants to disclose specific political activities that could compromise the perceived independence of the organisation. Learn more about disclosing political activities.

VEC contact details

For further information please contact Theo Nicholas on [email protected].

Applications close Thursday 11 June 2026 at 11.59pm

Posted

28 May 2026

Apply Now

Refine Your Search

technical support jobs in campbellfield, vic

IT Service Desk Team Leader

ICT Systems Test Engineer

IT L3 Support

Installer Support, Technical Specialist

Tier 3 Customer Support Agent (SaaS Helpdesk)

IT Support Administrator - 0.5 FTE

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Unifier System Support Analyst

TIM Engineer / Desktop Support Engineer

Senior Service Desk Technician

IT and online digital services support

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Workforce Systems & Support Analyst

Service Desk Analyst

Service Desk / Onsite Engineer (MSP)

System Administrators TSPV

Service Desk Analyst

IT Service Desk Analyst

IT Application Systems Administrator - Contract or Permanent

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