In-Demand Content creator Jobs in Epping, Vic

Customer Success Manager
Squiz —Melbourne VIC
- Full-time
- Hybrid work
- AI
- Leadership
- Communication skills
Quick Apply
Program Manager
NEP Australia —Southbank VIC
- Full-time
- Leadership
- Communication skills
- Employee assistance program
Quick Apply
Campaign Manager
Spawnpoint Media —Melbourne VIC
- Management
- Sales
- Communication skills
Account Director
Havas Group —Melbourne VIC
- Full-time
- Writing skills
- Marketing
Account Director – Consumer & Brand
Havas Group —Melbourne VIC
- Full-time
- Writing skills
- Marketing
Marketing Strategy Associate
FeverUp —Melbourne VIC
- Full-time
- Hybrid work
- Bilingual
- Spanish
- Marketing
- Health insurance
- Gym membership
Quick Apply
9d
Marketing Strategy Manager
FeverUp —Melbourne VIC
- Full-time
- Hybrid work
- Spanish
- English
- Analysis skills
- Health insurance
- Gym membership
Quick Apply
8d
Paid Growth Strategist
carsales —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Parental leave
Quick Apply
Talent Acquisition Specialist (Recruiter)
Spawnpoint Media —Melbourne VIC
- Full-time
- Hybrid work
- Recruiting
- Organisational skills
- Communication skills
Senior SEO Specialist
Supple —Richmond VIC
- Nights as needed
Quick Apply
Principal Product Manager - Verification & Activation(Exchange)
Crypto.com —Melbourne VIC
- Full-time
- Remote
- SQL
- Product management
- APIs
- Health insurance
- Annual leave
Quick Apply
Performance Creative Strategist
Linktree —Melbourne VIC
- Full-time
- Hybrid work
- Scripting
- Dental insurance
- Annual leave
Product Designer - (Mobile) 3 Month Daily Rate Contract
Easygo —Melbourne VIC
- Contract
- Google Suite
- AI
- Communication skills
- Employee assistance program
Quick Apply
6d
Team Lead (Hands on Software Engineer) (Typescript/Node/React/AWS)
Squiz —Melbourne VIC
- $150,000 - $170,000 a year
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- AWS
Quick Apply
Sponsorships Lead - Regulated Markets
Easygo —Melbourne VIC
- Management
- Presentation skills
- Budgeting
- Employee assistance program
Quick Apply
Website Experience & Optimisation Manager
Linktree —Melbourne VIC
- Full-time
- Hybrid work
- AI
- Marketing
- Analytics
- Dental insurance
- Annual leave
Product Developer
NBCUniversal —Windsor VIC
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Software Engineer - KICK Discovery & Presence
Easygo —Melbourne VIC
- Full-time
- Remote
- Computer science
- Computer Science
- Systems design
- Work from home
- Employee assistance program
Quick Apply
Staff Software Engineer - Frontend Web Platform KICK
Easygo —Melbourne VIC
- Full-time
- Computer science
- Computer Science
- Office
- Work from home
- Employee assistance program
Quick Apply
Field Marketing Manager
Squiz —Melbourne VIC
- Hybrid work
- Marketing
- SQL
- Analysis skills
Quick Apply

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content creator jobs near epping, vic

Customer Success Manager

Squiz -
Melbourne VIC

Quick Apply

Job Details

Full-time

Qualifications

Content management systems
B2B
SaaS
AI
Leadership
Communication skills

Full Job Description

This is an exciting opportunity for a customer-focused and commercially driven professional with a background in digital and B2B SaaS to make a real impact across a growing customer portfolio. In this role, you’ll drive customer retention, product adoption, and net revenue growth by building strong partnerships and delivering measurable value at every stage of the customer journey.

Using data insights, usage analytics, and proactive engagement strategies, you’ll identify opportunities to improve customer health, increase adoption, and mitigate churn before risks arise. As a trusted advisor to customers, you’ll play a key role in helping them maximise the value of our products and services while uncovering opportunities for expansion and growth.

Working closely with Sales, Product, and Delivery teams, you’ll champion the voice of the customer internally and help shape exceptional customer experiences, scalable processes, and long-term business success.

Key Responsibilities

Customer

Monitor and manage customer health scores, usage analytics, and risk indicators to proactively address churn risks.
Execute standardised customer success playbooks to ensure consistent customer outcomes.
Own and drive net revenue retention (NRR) targets across your portfolio.

Lead strategic customer check-ins and Quarterly Business Reviews (QBRs) using data-driven insights, scorecards, and ROI metrics.
Drive feature adoption through adoption-gap analysis, targeted engagement campaigns, and tailored customer guidance.
Define and track measurable success metrics aligned to customer business outcomes.
Deliver scalable onboarding experiences using standardised onboarding playbooks and self-service resources.
Support customers in achieving early value and successful product adoption.

Commercial

Identify expansion and upsell opportunities through customer engagement patterns and product usage analysis.
Collaborate with Sales teams to progress commercial opportunities within the customer base.

Process Improvement & Internal Collaboration

Consistently execute customer success processes and playbooks to drive scalable outcomes.
Utilise AI-assisted sentiment analysis and customer feedback insights to inform engagement strategies.

Partner with Product teams to communicate customer feedback, feature requests, and pain points.
Contribute customer insights to product roadmap discussions and continuous improvement initiatives.

What we are looking for

A minimum of 3 years experience as a CSM in a B2B SaaS environment, ideally working with mid market and enterprise customers.

Customer & Relationship Management

Strong communication and stakeholder management skills, with the ability to engage customers at all organisational levels.
Proven ability to build trusted relationships in complex customer environments.
A passion for delivering exceptional customer experiences and championing high-quality outcomes.

Data & Commercial Acumen

Confidence analysing customer health metrics, usage analytics, adoption data, and sentiment analysis to drive decision-making.
Strong understanding of revenue mechanics, expansion strategies, and commercial opportunity identification.

Continuous Improvement

Demonstrated ability to influence business improvements and feed customer insights back into product and process enhancements.
The ability to inspire customer operational leadership while aligning practical delivery methods and engaging the right resources.
Takes ownership of customer outcomes and accountability for delivering a high standard of customer success.
Experience in executing standardised playbooks and managing a mixed
portfolio of strategic, managed, and light-touch accounts effectively.

Why you’ll love this role

If you enjoy combining relationship management with commercial thinking and data-driven decision making, this role offers the perfect balance. You’ll work with engaged customers, use modern customer success tools and insights to proactively drive adoption and retention, and have visibility across the full customer lifecycle.

You’ll also be joining a business that values customer advocacy, continuous improvement, and innovation. Your ideas and insights won’t just be heard, they’ll help shape how the business evolves, how products improve, and how customers achieve long-term success.

This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems proactively, and wants to grow their influence, commercial capability, and strategic customer success skills.

We offer a flexible working environment and are happy to accommodate any candidates based on the east coast of Australia.

About Squiz

Squiz helps complex, service-led organisations harness the power of digital, improving the services they offer online.

Founded in 1998, Squiz grew during the rise of the internet. Since then, we have evolved from a simple web content management system into a full digital experience platform (DXP), helping customers make the shift from being content managers to experience creators.

The Squiz DXP brings together content, search, data and applications in one place. To get the most out of the platform, customers can collaborate with our digital experts to design solutions and adapt as demands change.

We are headquartered in Australia, with teams and customers across the globe, and offices in New Zealand, the United States, the United Kingdom and Poland.

Quick Apply

Refine Your Search

content creator jobs in epping, vic

Customer Success Manager

Program Manager

Campaign Manager

Account Director

Account Director – Consumer & Brand

Marketing Strategy Associate

Marketing Strategy Manager

Paid Growth Strategist

Talent Acquisition Specialist (Recruiter)

Senior SEO Specialist

Principal Product Manager - Verification & Activation(Exchange)

Performance Creative Strategist

Product Designer - (Mobile) 3 Month Daily Rate Contract

Team Lead (Hands on Software Engineer) (Typescript/Node/React/AWS)

Sponsorships Lead - Regulated Markets

Website Experience & Optimisation Manager

Product Developer

Senior Software Engineer - KICK Discovery & Presence

Staff Software Engineer - Frontend Web Platform KICK

Field Marketing Manager

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