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Senior Technical Account Manager, Australia

Commvault -
New South Wales

Apply Now

Job Details

Full-time

Qualifications

Cloud infrastructure
Azure
Cloud architecture
Enterprise software
AWS Certification
Google Cloud Platform
Enterprise architecture
AWS
Leadership
Communication skills

Full Job Description

Recruitment Fraud Alert

We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.

What to know:

Commvault does not conduct interviews by email or text.
We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.

If you suspect a recruiting scam, please contact us at [email protected]

About Commvault

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

Senior Technical Account Manager

Overview

As a Senior Technical Account Manager (Sr. TAM), you are a strategic technical advisor responsible for managing complex enterprise customer relationships while driving customer success, retention (GRR), expansion (NRR), operational maturity, and cyber resiliency outcomes.

You operate with a higher level of autonomy and strategic ownership than a Technical Account Manager and are expected to lead complex customer engagements, influence executive stakeholders, and drive multi-workstream initiatives across large enterprise environments.

Senior TAMs serve as senior customer success leaders capable of balancing deep technical advisory expertise with programme leadership, executive engagement, and commercial alignment.

Key Responsibilities

Strategic Customer Success Leadership

Own strategic customer relationships across complex enterprise accounts
Develop and execute comprehensive customer success strategies aligned to business outcomes
Drive measurable customer value realization to improve GRR performance
Influence customer adoption maturity, platform optimization, and operational resiliency
Conduct strategic business reviews with technical and operational leadership stakeholders
Identify customer risks proactively and lead mitigation planning efforts

Advanced Technical Advisory

Serve as a senior technical advisor for cyber resiliency, cloud adoption, enterprise architecture, and operational modernization initiatives
Lead complex technical discussions and architectural alignment sessions
Provide best-practice guidance around scalability, resiliency, governance, and operational optimization
Help customers align technical capabilities to broader business objectives
Drive adoption of advanced platform capabilities and strategic product enhancements
Recommend and document process improvements

Programme & Project Leadership

Lead complex customer programmes involving multiple stakeholders, workstreams, and dependencies
Coordinate cross-functional execution across Support, Engineering, Product, Services, and Sales
Establish governance models, action plans, milestones, and executive reporting structures
Drive accountability for customer success initiatives and transformation programmes
Lead high-priority escalations and customer recovery efforts

Retention & Expansion Leadership

Own customer retention planning and execution strategies to maximize GRR
Identify, influence, and help drive expansion opportunities aligned to customer priorities
Partner closely with Sales and Customer Success leadership on renewal and growth planning
Contribute meaningfully to NRR growth through strategic technical engagement
Use customer health data, adoption metrics, and engagement trends to forecast risks and opportunities

Mentorship & Organizational Contribution

Mentor Associate TAMs and TAMs on customer engagement, technical advisory, and project leadership
Share best practices and contribute to TAM operational improvements and playbooks
Support onboarding and enablement efforts for newer TAM team members
Act as a senior escalation point within the TAM organization

Qualifications & Experience

7–10 years of experience in Technical Account Management, Enterprise Architecture, Customer Success, Professional Services, or related enterprise technology roles
Proven success managing large enterprise customer relationships
Strong customer success and executive stakeholder management capabilities
Advanced technical expertise across cloud, infrastructure, cyber resiliency, virtualization, storage, networking, and enterprise applications
Excellent programme and project management skills
Experience leading complex escalations and transformational initiatives
Strong presentation and communication skills across technical and executive audiences
Demonstrated ability to influence retention (GRR) and expansion (NRR) outcomes
Strong collaboration, leadership, and mentoring capabilities

Preferred Qualifications

Advanced cloud certifications (AWS, Azure, GCP)

Security or cyber resiliency certifications

Enterprise architecture or infrastructure certifications

Experience supporting Fortune 500 or highly regulated enterprise customers

Background in strategic transformation initiatives

Success Metrics

Portfolio GRR performance
Expansion influence and NRR contribution through identifying new opportunities
Executive relationship maturity
Customer adoption and operational maturity improvement
Strategic initiative execution success
Escalation resolution effectiveness
Mentorship and TAM development contribution
Customer satisfaction and sentiment
Operational execution and project coordination effectiveness

#LI-AL1

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email [email protected] For any inquiries not related to an accommodation please reach out to [email protected].

Apply Now

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Senior Technical Account Manager

Overview

As a Senior Technical Account Manager (Sr. TAM), you are a strategic technical advisor responsible for managing complex enterprise customer relationships while driving customer success, retention (GRR), expansion (NRR), operational maturity, and cyber resiliency outcomes.

You operate with a higher level of autonomy and strategic ownership than a Technical Account Manager and are expected to lead complex customer engagements, influence executive stakeholders, and drive multi-workstream initiatives across large enterprise environments.

Senior TAMs serve as senior customer success leaders capable of balancing deep technical advisory expertise with programme leadership, executive engagement, and commercial alignment.

Key Responsibilities

Strategic Customer Success Leadership

Own strategic customer relationships across complex enterprise accounts

Develop and execute comprehensive customer success strategies aligned to business outcomes

Drive measurable customer value realization to improve GRR performance

Influence customer adoption maturity, platform optimization, and operational resiliency

Conduct strategic business reviews with technical and operational leadership stakeholders

Identify customer risks proactively and lead mitigation planning efforts

Advanced Technical Advisory

Serve as a senior technical advisor for cyber resiliency, cloud adoption, enterprise architecture, and operational modernization initiatives

Lead complex technical discussions and architectural alignment sessions

Provide best-practice guidance around scalability, resiliency, governance, and operational optimization

Help customers align technical capabilities to broader business objectives

Drive adoption of advanced platform capabilities and strategic product enhancements

Recommend and document process improvements

Programme & Project Leadership

Lead complex customer programmes involving multiple stakeholders, workstreams, and dependencies

Coordinate cross-functional execution across Support, Engineering, Product, Services, and Sales

Establish governance models, action plans, milestones, and executive reporting structures

Drive accountability for customer success initiatives and transformation programmes

Lead high-priority escalations and customer recovery efforts

Retention & Expansion Leadership

Own customer retention planning and execution strategies to maximize GRR

Identify, influence, and help drive expansion opportunities aligned to customer priorities

Partner closely with Sales and Customer Success leadership on renewal and growth planning

Contribute meaningfully to NRR growth through strategic technical engagement

Use customer health data, adoption metrics, and engagement trends to forecast risks and opportunities

Mentorship & Organizational Contribution

Mentor Associate TAMs and TAMs on customer engagement, technical advisory, and project leadership

Share best practices and contribute to TAM operational improvements and playbooks

Support onboarding and enablement efforts for newer TAM team members

Act as a senior escalation point within the TAM organization

Qualifications & Experience

7–10 years of experience in Technical Account Management, Enterprise Architecture, Customer Success, Professional Services, or related enterprise technology roles

Proven success managing large enterprise customer relationships

Strong customer success and executive stakeholder management capabilities

Advanced technical expertise across cloud, infrastructure, cyber resiliency, virtualization, storage, networking, and enterprise applications

Excellent programme and project management skills

Experience leading complex escalations and transformational initiatives

Strong presentation and communication skills across technical and executive audiences

Demonstrated ability to influence retention (GRR) and expansion (NRR) outcomes

Strong collaboration, leadership, and mentoring capabilities

Preferred Qualifications

Success Metrics

Portfolio GRR performance

Expansion influence and NRR contribution through identifying new opportunities

Executive relationship maturity

Customer adoption and operational maturity improvement

Strategic initiative execution success

Escalation resolution effectiveness

Mentorship and TAM development contribution

Customer satisfaction and sentiment

Operational execution and project coordination effectiveness