In-Demand Systems analyst Jobs

Service Desk Analyst for an Apple-based ICT department (ANZSCO 313112)
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- $75,000 - $85,000 a year
- Full-time
- Management
- In-person
- Communication skills
Quick Apply
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12d
Experienced Systems Analyst
Macquarie Group —Sydney NSW
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Harris Scarfe —Victoria
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Australian Competition & Consumer Commission (ACCC) —Greater Adelaide SA
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IT Support / ERP Support Analyst — TechnologyOne
TechnologyOne —Fortitude Valley QLD
- From $6,500 a month
- Full-time
- Microsoft Excel
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- SQL
- Profit sharing
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Analyst - Logistics, Automation & Systems
Liontown Resources —Perth WA
- Microsoft Excel
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Geospatial Analyst
Geoscape Australia —Canberra ACT
- $90,000 - $110,000 a year
- Full-time
- Databases
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Service Desk Analyst for an Apple-based ICT department (ANZSCO 313112)

Printforce -
Perth Eastern Suburbs WA

Quick Apply

Job Details

Full-time
$75,000 - $85,000 a year
13 days ago

Qualifications

Management
DHCP
Incident response
DNS
Diploma
Communication skills
Information Technology

Full Job Description

JOB FUNCTION:

The IT Service Desk Analyst is responsible for providing high-quality support to the Printforce employees. This includes resolving technical issues, answering questions, and providing guidance on the use of the company's systems and applications.

KEY RESPONSIBILITIES:

· Provide first and second level support to employees via phone, email, and chat

· Troubleshoot and resolve technical issues related to the company's systems and applications

· Escalate complex or high priority issues to the appropriate team or vendor for resolution

· Contribute to the development of the company's knowledge base by creating and updating articles

· Participate in the continuous improvement of the company's support processes and procedures

· Adapting client’s existing programs to meet their operation requirements

· installing and downloading required software

MAIN RESPONSIBILITIES:

· Work closely with the IT Systems Administrator to ensure the smooth operation of the IT Service function

· Analyse and resolve incidents on a first response basis

· Obtaining quotes/estimates and ordering of software and hardware as part of request fulfilment

· Be responsible for ordering hardware, stock, and supplies

· Liaison with suppliers and third-party support contacts

· To setup and manage mobile devices

· To adhere to all IT policies and procedures and to ensure all security and confidentiality measures are followed

MEASURES OF PERFORMANCE:

· Resolution targets according to SLAs

· % of incidents resolved in first response

· Reduction in repeat incidents

· Mobile device deployment time from request to operational status

EXPERIENCE/REQUIREMENTS:

Essential:

· Diploma of IT or Overseas Equivalent

· At least 1 year of fulltime work experience in an equivalent position post qualification

· Strong technical skills including understanding of MacOS and Microsoft applications

· Experience using remote management software

· Excellent communication and interpersonal skills

· Ability to diagnose and resolve hardware and software issues efficiently

· Familiarity with basic networking (IT addressing, DNS, DHCP troubleshooting)

· Strong organisation skills with ability to prioritise and multitasking

Do you think you can make a difference and want to be part of an innovative, WA-based, growing company?

Click Apply and submit your current CV along with a 1 page cover letter demonstrating your skills, experience and attributes that would make you a suitable team member.

Pay: $75,000.00 – $85,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

systems analyst jobs

Service Desk Analyst for an Apple-based ICT department (ANZSCO 313112)

Systems Analyst

Experienced Systems Analyst

Data Analytics Visualisation Analyst

ICT Business Analyst

System Analyst

ICT Business Analyst

Systems / Process Analyst

Desktop Support Analyst

Software Configuration Management Analyst - Entry Level

Salesforce Business Analyst

Billing Analyst

2027 | APEJ | Sydney | Engineering | Summer Analyst

Technical Business Analyst (Grade 5), SWARH

Prudential Risk Analyst Banking

CS and IMS Core (Voice) -Engineering

Senior Systems & Operations Analyst, APS6, Digital ID

IT Support / ERP Support Analyst — TechnologyOne

Analyst - Logistics, Automation & Systems

Geospatial Analyst

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