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Senior Customer Journey Manager

NAB -
Melbourne City Centre VIC

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Job Details

Permanent | Full-time
5 days ago

Qualifications

Power BI
Data mining
SAS
Tableau
SQL

Full Job Description

Senior Customer Journey Manager

807837

VIC- Melbourne CBD

Compliance, Regulatory Risk & Financial Crime
Data & Analytics

Permanent Full time

Opening at: Jun 4 2026 - 06:00 AEST
Closing at: Jun 11 2026 - 23:55 AEST

Join a collaborative, high-performing team passionate about winning together
Lead data‑driven fraud prevention shaping strategy, building capability, and deploying advanced models to combat emerging risks.
Make a genuine difference for our customers and communities through the work you do

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of a Senior Customer Journey Manager, Analytics you will join the Fraud Prevention & Detection team that’s doubling down on protecting the community and our customers.

Each day, you’ll go above and beyond to:

Model & Rule Development: Design, build, and oversee the execution of predictive models and data rules specifically tailored to identify syndicated fraud in lending products.
Capability Building: Serve as an analytical subject matter expert, coaching and upskilling G3 Data Analysts to build internal data literacy and capability.
Syndicate Identification: Lead complex data-matching and network analysis initiatives to expose organized financial crime rings exploiting lending vulnerabilities.
Performance Optimization: Continuously monitor and iterate existing rules to maximize true-positive fraud detection while minimizing customer friction (false positives).

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

Advanced statistical modelling and data mining
Proficiency in SQL, SAS, Python, or deep understanding of credit risk and lending fraud typologies (secured/unsecured)
Mentorship and capability-building skills
Strong presentation and data visualization skills (PowerBI/Tableau)
Extensive experience in data analytics, specifically within financial crime, risk analytics, or fraud detection domains.
Demonstrated experience tracking or modelling syndicated, multi-party fraud networks

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via [email protected] (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

#LI-DNI

Apply Now

Refine Your Search

credit performance analyst jobs

Senior Customer Journey Manager

Senior Relationship Executive

Implementation Analyst

Senior Analyst

Associate Director, ACB, International Corporates

Ratings Analyst

Head of Commercial Acceleration Strategy

Senior Analyst/Manager – Model Risk Management – Trading Models

Sales - National Account Manager

Debt Collection Supplier Manager

Marketing Specialist

Director, XL Support Systems

Livestock Corporate Credit Analyst

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