The Thermal Customer Engineer (Technician) – Commissioning is a highly specialised technical role within the APAC ANZ division, responsible for delivering end-to-end commissioning of precision cooling systems including Computer Room Air Conditioning (CRAC), Computer Room Air Handlers (CRAH), Fan Wall Units (FWU), and Coolant Distribution Units (CDU). Reporting directly to the Service Operations Manager – Start Up Services, ANZ, this role is pivotal in ensuring the reliable and efficient operation of mission critical Thermal Infrastructure across large-scale environments, including Tier 1 Data Centres.
Key Responsibilities
Planning & Reporting:
- Time Sheets - Digital reporting tool to be used to accurately record hours worked each day.
- Commissioning/Service Reports - to be completed within set timeframes.
- Proactively communicate project progress and any site issues to the Project Manager & Service Operations Manager.
Operational Delivery:
- Own the commissioning process from start to finish - You'll lead the full commissioning cycle across Vertiv's complete range of CDU, CRAC, CRAH, FWU & TWU units, delivering critical infrastructure that keeps the world's most important facilities running.
- Work on landmark projects - Carry out L2, L3, and L4 commissioning tasks alongside experienced Vertiv Project & Commissioning Managers. If you've previously worked on Tier 1 Data Centre sites, you'll feel right at home here.
- Broaden your expertise - This isn't a one-dimensional role. You'll also support the Service Team with maintenance and time & material works, giving you exposure across the full asset lifecycle.
- Be the face of Vertiv - Build trusted relationships with our customers through professional, solutions-focused interactions. Your feedback helps shape how we deliver for our clients.
- Never stop growing - Access ongoing training across multiple Vertiv technologies, keeping your skills sharp and your career moving forward.
Enjoy the perks - A fully maintained company vehicle and the support you need to represent Vertiv at the highest standard, every day.
Daily Work Duties and expectations:
- Travel to various sites, including remote locations, requiring a valid Driver's Licence.
- Undertake overnight or extended travel as project demands require.
- Working on and around Energised Electrical equipment, adhering strictly to safety protocols.
- Safely work on live refrigerant lines and pressure vessels, in compliance with refrigerant handling regulations and licensing requirements.
- Working and Heights (needs Work at Heights Training and refreshed every 5 years)
- Operate within HVAC mechanical systems, demonstrating physical adaptability including working in awkward body positions as required by the equipment configuration.
- Undertake manual handling tasks, including lifting, carrying, and relocating equipment and components in accordance with WHS guidelines (e.g Compressors, Gas Bottles etc.).
WHS, Environment & Quality:
- Comply with all Work, Health & Safety, Environment and Quality obligations
- Actively champion a safety-first culture on all sites, leading by example and encouraging safe behaviours among colleagues and contractors.
- I dentify, report, and mitigate workplace hazards promptly and effectively.
Employees reporting to Incumbent
Nil
Main contacts within Company
- Other Customer Engineers – Thermal
- Service Supervisor –Thermal
- Service Operations Manager
- Safety Manager
- Technical Support Team
- Project Management Team
Main contacts outside the Company
- Customers
- Product Suppliers
- Contractors
- Vertiv Partners
Education/Qualification:
- Mechanical Trade Certificate (state dependant)
- Restricted Electrical Licence
- Refrigerant Handling Licence
Specialist Knowledge:
- Strong technical knowledge across Data Centres, Telecommunications, Commercial, and Industrial environments (highly regarded) .
- Proven commissioning and/or service technician experience within the air conditioning or precision cooling industry.
- Demonstrated ability to perform under pressure and meet strict timelines on large-scale, complex sites.
- Solid understanding of thermal controls and networking systems .
Practical Experience:
- Proven ability to work effectively under timeline constraints on large scale sites.
Proficiency in Microsoft Office.
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Personal Characteristics:
- Excellent communication, inter-personal and problem-solving skills.
- Learning agility.
- Interpersonal skills.
- Ability to work collaboratively in a team environment.
- Ability to multitask and priorities workloads.
