Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.
About the Salesforce Business Group
Accenture's Salesforce Business Group is the part of Accenture Technology devoted to selling, delivering, and supporting Salesforce technology-based projects across Australia & New Zealand. Part of our global practice, our local and international ability is recognised unanimously as number 1 by Industry Analysts in their annual ratings on Salesforce consulting partners. We think we're unique among our peers with our ability to understand Salesforce, its ecosystem and the career goals of those working in the Ohana. We also bring our collective Accenture capability to our Salesforce work. We work with our industry, consulting, strategy, service design and digital consultants to transform our clients.
Beyond doing the most exciting and most significant projects with the best team, we are at the foundation an Ohana (meaning family). We believe we offer individuals a supportive home to grow your career no matter what your level of experience, speciality, gender, family situation, heritage, or life goals. And if you're working from the kitchen bench or have an upset child in the background, we want to let you know that we get it. You'll feel our team's difference from the moment you speak with us. We're proud of the culture that shines through.
What else the job offers
A leadership team whose Managing Directors have a collective 50 years of experience in Salesforce delivery.
Over 300 of your Salesforce specialist peers, including 10 Certified Technical Architects, will aid your career growth whilst working with some of Australia's biggest brands on complex and ground-breaking projects.
Access to unlimited Salesforce certification vouchers across the entire Salesforce product catalogue
Attend formal and informal training, such as our Khumbu sessions, Ohana Meetings, My trailhead courses or our Delivery Lead, Technical Architect and Solution Architect certifications.
A merit-based structured career program - Take on responsibilities in one of our communities of practice and build a career that could last your entire professional life.
Use in-house tools like our project management, estimators, security, code quality and DevOps tools.
Role description
Join us in a role where your expertise will shine!
You will be collaborating with various teams to contribute to key decisions and provide innovative solutions to challenges.
Your proficiency in Salesforce Administration will be invaluable as you engage with multiple teams and help drive operational effectiveness. We are excited to see how your skills can make a difference in our organization!
What you’ll do:
Oversee the administration and configuration of Salesforce to ensure optimal performance.
Collaborate with cross-functional teams to enhance service delivery and operational processes.
Identify opportunities for improvement and implement solutions to enhance user experience.
Engage with stakeholders to gather requirements and translate them into actionable plans.
Monitor system performance and troubleshoot issues to maintain a reliable IT infrastructure.
Key Skills:
Expert proficiency in Salesforce Administration and the Salesforce Platform.
Must be Australian Citizen with NV1 Security Clearance
A minimum of 2 years of experience in relevant related skills.
Bachelor's Degree in relevant field of studies.
Ability to build/ modify custom Objects, Flows, Permission sets, sharing and other related configuration and settings.
Demonstrated experience in Creating Reports and Dashboards.
Strong proficiency in using Data loader and data management abilities.
Demonstrated experience in tracking and troubleshooting errors and User management.
Proficiency in deploying configuration across environments.
Proven experience in providing technical assistance and end user troubleshooting for bugs and enhancements.
Demonstrated experience in performing BAU activities and monitoring the Salesforce environment preferably within large and complex enterprise data structures.
Demonstrated experience migrating data to the Salesforce platform.
Previous experience with engaging with business areas to understand business processes, data, and requirements gathering.
Ability to work with a dynamic team in a fast-paced environment.
Manage the process updates and liaise with the client for improvements, enhancements and alignment to the customer processes for Change management and Release Management.
A demonstrated ability to communicate with a wide range of stakeholders of varying abilities both verbally and in writing.
Strong understanding of Salesforce best practice and functionality.
Maintain a focus on continual prioritised improvement in alignment with the client's objectives and business needs.
Bonus points if you have:
Expert ITIL Fundamentals.
Advanced project management skills.
Intermediate data analysis capabilities.
Master problem-solving techniques.
Intermediate communication skills.
Ability to work closely with our vendors and internal stakeholders.
Apply in-depth knowledge of IT service transition along with IT Infrastructure Library (ITIL).
**MANDATORY REQUIREMENT**
Canberra based candidate preferred, may consider Sydney candidates also.
Must have Australian Citizenship with NV1 Security Clearance to access customer data
These are mandatory requirement so please do not apply if you do not meet these criteria as we are only recruiting for this project against this role.All other candidates will be rejected.
What else we need from you
Innovate, coming up with creative, robust and quality solutions to customer problems.
Communicate to a wide range of people through email, showcases, presentations, meetings and workshops.
A relentless passion for client success.
Commercial acumen, both about the client's business goals and Accenture's obligations.
Robust analysis and design skills equal to your speciality
A collaborative spirit.
A passion for Salesforce, its ecosystem, technology and ethos.
Ethical behaviour, on every level, with an equal commitment to equality and diversity.
Relevant experience (see below) and relevant Salesforce certifications or Trailhead badges.
Accenture Benefits
To view our Progressive Employee Benefits covering Health, Wellbeing, Progressive Leave Options, Sustainability click on the link below.
Progressive Employee Benefits – Australia
Equal Employment Opportunity Statement for Australia
At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.
Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.
We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email [email protected] and cite the relevant Job Number, or contact us on +61 2 9005 5000.
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