In-Demand Research & development manager Jobs in Joondalup, Wa

Regional Service Manager - WA & SA
Thermo Fisher Scientific —Malaga WA
- Full-time
- Management
- Analysis skills
- Team management
- Parental leave
- Employee assistance program
Business Development Manager - Support at Home
St Jude's Home Care —West Perth WA
- Full-time
- CRM software
- Management
- Budgeting
Enterprise Governance and Partnerships - Levels 5-6 - Talent Register
Department of Education —East Perth WA
- Full-time
- Remote
- AI
- Parental leave
Sr. CRA (Level II)
Thermo Fisher Scientific —Perth WA
- Full-time
- Laboratory
- Microsoft Excel
- Patient monitoring
- Parental leave
- Employee assistance program
Manager | Governance & Risk Consulting | Perth
KPMG —Perth WA
- Full-time
- Management
- Supervising experience
- Communication skills
- Parental leave
11d
Registrar - Trainee - Infectious Disease
East Metropolitan Health Service —Perth WA
- $128,760 - $175,802 a year
- Full-time
Registrar - Trainee - Medical Oncology
South Metropolitan Health Service —Perth WA
- $128,760 - $175,802 a year
- Full-time
- Working with children
Registrar - Trainee - Cardiology (Coronary Care Unit)
East Metropolitan Health Service —Perth WA
- $128,760 - $208,619 a year
- Full-time
14d
Recruitment Manager
NES Internal —Perth WA
- Hybrid work
- Research
- Bachelor's degree
- Organisational skills
6d
Sales Development Representative - 100% remote - ANZ
Hostaway —Perth WA
- Full-time
- Remote
- CRM software
- English
- Bachelor's degree
- Health insurance
- Annual leave
Quick Apply
4d
Key Account Manager
Fulkrum —Perth WA
- Full-time
Quick Apply
Registrar - Trainee - Endocrinology
East Metropolitan Health Service —Perth WA
- $128,760 - $208,619 a year
- Full-time
- Hospital experience
Registrar - Trainee - Clinical Haematology
North Metropolitan Health Service —Perth WA
- $128,760 - $175,802 a year
- Full-time
- Laboratory
- Working with children
Manager, R&D & Government Incentives
BDO —Perth WA
- Full-time
- Management
- Communication skills
- Health insurance
- On-the-job training
Consultant - Radiologist
East Metropolitan Health Service —Perth WA
- $333,305 - $432,658 a year
- Full-time
- Patient care
7d
Project Controls Consultants - Defence Sector
LogiKal —Perth WA
- Full-time
- Bachelor's degree
- IT
Quick Apply
Key Account Manager (Maternity Cover)
John Crane —Perth WA
- Contract
Quick Apply
Senior Customer Insights Analyst
Compass Group Australia —Perth WA
- Full-time
- Hybrid work
- Microsoft Excel
- Analytics
12d
Teacher - Languages - Italian
Department of Education —Darch WA
- $88,178 - $127,737 a year
- Part-time
- Writing skills
- Teaching
13d
Registrar - Trainee - Intensive Care
South Metropolitan Health Service —Perth WA
- $128,760 - $175,802 a year
- Full-time
- Management
- ICU experience
1d

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Regional Service Manager - WA & SA

Thermo Fisher Scientific -
Malaga WA

Apply Now

Job Details

Full-time

Benefits

Birthday leave
Parental leave
Employee assistance program
Paid volunteer leave

Qualifications

Management
Analysis skills
Team management
Leadership
Communication skills

Full Job Description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Position Summary: The role is a people leadership role with a focus on service business development and growing the service business whilst leading a team of field service engineers, 3rd party contractors, channel partners and supporting customers. This includes ensuring the smooth and efficient operation of the field service team, maintaining high service standards, and delivering excellent customer service. The role is responsible for customer communication, allocating resources for managing breakdown repairs, planned preventative maintenance and installations in collaboration with service operations center.

The Region Service Manager is accountable for developing and growing service business across LED and TPP services in the region and monitoring service delivery performance KPIs, reviewing field service data, and making decisions to enhance service delivery and meet organizational goals.

Key Responsibilities:

People Leadership and FSE development: Lead, motivate, recruit, develop, and coach Field Service Engineers (FSE) within the region. Build capability and technical expertise within field team including channel partner through technical training and individual FSE development plan in collaboration with factory and Technical Leads. Drive customer centric culture with focus on developing FSEs to become a high-performance team.

Business development and service sales: Identify opportunities, create and mobilize business development plan to grow LED and TPP service business in the region. Create and lead service sales initiatives to drive service revenue for the region and overall ANZ as set in the Annual Operating Plan in collaboration with senior service manager and service sales manager. Lead and coordinate customer communication with key accounts within the region. Collaborate with service sales manager and service operations manager to drive service revenue including service contracts, Time & Material and spare parts.

Field service delivery: Drive end to end field service delivery to include customer communication, customer escalations management, resource allocation (FSE, parts, tools) for managing breakdown repairs, planned preventative maintenance and installations. Monitor PM, breakdown repairs and installation jobs, to ensure jobs are completed and reported in service system in a timely manner. Ensure service quality and customer satisfaction are met. Address any field service-related issues or customer complaints promptly. Lead toolbox meetings, streamline field service workflow as part of continuous process improvement.

Customer relationship management: Building and maintaining strong relationships with customers, including key account management. Interact with customers to understand their needs, proactively manage escalations, address concerns, and ensure a positive customer experience.

Safety, Compliance, and wellbeing: Ensure all FSE’s and 3rd party contractors, channel partners comply with all relevant regulations, safety standards, and industry best practices. Develop and enforce policies and procedures to maintain a safe working environment.

Minimum Requirements/Qualifications:

Qualifications & Experience

4+ years of Technical Service management and/or service business management experience.

People leadership and team management experience, with track record in building, developing and coaching a high performing FSE team to deliver excellent service to customers.

Demonstrated experience in driving service business growth and revenue targets.

Experience leading change, from a process and people perspective.

Demonstrated experience in operating successfully within an environment focused on high performance and high levels of intensity.

Business insight of industry sector, the regional market, its key trends, and potential challenges (preferred)

Experience in working in a global and matrix organisation with a decentralised model (preferred)

Skills & Attributes

Strong customer communication skills

Service business acumen

Highly motivated and resourceful individual who is driven by results.

Ability to work autonomously and to position creative solutions; a team player.

Resilience in long lead time sales, history of outstanding customer follow up is critical.

A solution-focused individual able to prioritize time and effort to deliver beyond customer expectations.

Ability to collaborate with cross-functional team

Problem solving and analytical skills

Other Important Information

Ability to travel locally within region and Australia & New Zealand.

Other Job Requirements:

Adhere to WHS policies and procedures and ensure a safe and healthy workplace environment

Adhere to the Chain of Responsibility obligations under the Australian Heavy Vehicle National Law

Australian driving licence and ability to travel within area and interstate as required.

Your position may require you to participate in reasonable after hours work to ensure the smooth running of the business.

Benefits

Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.

Health & Wellbeing: Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
Flexibility: Balance your work and personal life with flexible arrangements.
Extra Leave: Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
Charitable Giving & Volunteering: Make an impact with paid volunteer time to support non-profit organizations that matter to you.
Learning & Development: Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.

Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 125,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Apply Now

Refine Your Search

research & development manager jobs in joondalup, wa

Regional Service Manager - WA & SA

Business Development Manager - Support at Home

Enterprise Governance and Partnerships - Levels 5-6 - Talent Register

Sr. CRA (Level II)

Manager | Governance & Risk Consulting | Perth

Registrar - Trainee - Infectious Disease

Registrar - Trainee - Medical Oncology

Registrar - Trainee - Cardiology (Coronary Care Unit)

Recruitment Manager

Sales Development Representative - 100% remote - ANZ

Key Account Manager

Registrar - Trainee - Endocrinology

Registrar - Trainee - Clinical Haematology

Manager, R&D & Government Incentives

Consultant - Radiologist

Project Controls Consultants - Defence Sector

Key Account Manager (Maternity Cover)

Senior Customer Insights Analyst

Teacher - Languages - Italian

Registrar - Trainee - Intensive Care

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