In-Demand Test analyst Jobs

Service Desk Quality & Assurance Analyst
Planit Testing —Greater Adelaide SA
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
2h
Software Test Engineer – .Net / C# / MS SQL Server
Dematic Pty. Ltd. —Belrose NSW
- Computer Science
- Sales
- Engineering
- Health insurance
- Parental leave
Senior Quality Control Analyst
Downer Group —North Ryde NSW
- Contract
- Finance
- Business
- Parental leave
- Employee assistance program
14d
Senior Test Engineer
Versent —Sydney NSW
- Full-time
- Management
- AWS
- APIs
ETL Test Engineer
Delivery Centric Technologies —Sydney NSW
- Full-time
- Azure
- DevOps
- SQL
Quick Apply
Salesforce Automation Tester
MACS Technologies —Melbourne VIC
- Contract
- Salesforce
Senior Test Automation Engineer
Colonial First State —Sydney NSW
- Full-time
- Hybrid work
- Financial services
- AI
- Health insurance
4d
Data Analytics Test Engineer
Auto & General Holdings —Brisbane QLD
- Azure
- DevOps
- Data analysis skills
Quick Apply
7d
Senior Quality Engineer - Sailpoint / IAM
Planit Testing —Sydney NSW
- Full-time
- SQL
Senior Quality Engineer - Guidewire ClaimCenter
Planit Testing —Sydney NSW
- Full-time
- Azure
- Management
- DevOps
Senior Test Analyst, Digital
MUFG Pension & Market Services —Australia
- Hybrid work
- Laboratory experience
- Analysis skills
- APIs
- Parental leave
- Employee assistance program
11d
Data Quality Analyst
Royal Automobile Club of WA —West Perth WA
- Full-time
- Hybrid work
2h

Discover related jobs

Based on your search for test analyst jobs.

Tester
Granite Group —Melbourne VIC
Execute manual testing across multiple applications and business processes. Experience testing IBM Maximo applications. If that matches please apply through ad.
$700 - $750 a day
Quick Apply
7h
Manual Functional Testers (UAT Execution)
TechForce Services —Victoria
Duration: Minimum 12 months (with potential extension to 2 years). We are seeking 3 experienced Manual Functional Testers to support User Acceptance Testing (…

I want to receive the latest job alert for test analyst

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

test analyst jobs near

Service Desk Quality & Assurance Analyst

Planit Testing -
Greater Adelaide SA

Apply Now

Job Details

Full-time
2 hours ago

Qualifications

Analysis skills
Quality assurance
Communication skills

Full Job Description

We're looking for a Service Desk Quality & Assurance Analyst to help drive service quality, customer experience and continuous improvement across our Service Desk operations.

In this role, you'll review calls and tickets, identify trends and improvement opportunities, provide coaching and feedback to analysts, and work closely with Service Desk leaders to maintain high standards of service delivery.

Key responsibilities include:

Conducting quality reviews of Service Desk calls and tickets using CXone Quality Management.
Providing coaching and feedback to improve customer interactions and service consistency.
Analysing quality results, customer feedback and service trends.
Producing quality assurance reports and performance insights.
Supporting continuous improvement initiatives across customer experience, ticket quality and operational processes.

We're looking for someone with experience in quality assurance, service improvement, customer experience, contact centre operations or Service Desk environments. Strong communication, coaching and analytical skills will be highly regarded.

Location: Adelaide CBD (hybrid working arrangement with a minimum of 3 days per week in the office).

Apply Now

Refine Your Search

test analyst jobs

Service Desk Quality & Assurance Analyst

Software Test Engineer – .Net / C# / MS SQL Server

Senior Quality Control Analyst

Senior Test Engineer

ETL Test Engineer

Salesforce Automation Tester

Senior Test Automation Engineer

Data Analytics Test Engineer

Senior Quality Engineer - Sailpoint / IAM

Senior Quality Engineer - Guidewire ClaimCenter

Senior Test Analyst, Digital

Data Quality Analyst

Discover related jobs

I want to receive the latest job alert for test analyst

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected