In-Demand Guest service agent Jobs in Qld

Reservations Sales Agent
PULLMAN —Brisbane QLD
- Full-time
- Communication skills
Quick Apply
Guest Service Expert
Marriott International, Inc —Port Douglas QLD
- Part-time
- Cash handling
- Hotel experience
4d
Guest Service Agent
Accor Apartments & Realty —Noosa Heads QLD
- Part-time
- Hospitality
- Front desk
- Communication skills
3d
Guest Service Agent
Accor Apartments & Realty —Surfers Paradise QLD
- Part-time
- Hospitality
- Front desk
- Communication skills
3d
Guest Service Agent
Accor Apartments & Realty —Broadbeach QLD
- Weekend availability
- Hospitality
- Front desk
- Communication skills
2d
Guest Service Agent
Accor Apartments & Realty —Broadbeach QLD
- Part-time
- Hospitality
- Front desk
- Communication skills
2d
Reservations Agent - Part Time
voco —Surfers Paradise QLD
- Part-time
2d
Front Office Control Clerk / Front Office Lead
Hyatt Regency Aruba Resort, Spa and Casino —Palm Beach QLD
- Full-time
- Management
- Communication skills
- Office experience
1d

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Reservations Sales Agent

PULLMAN -
Brisbane QLD

Quick Apply

Job Details

Full-time

Qualifications

Upselling
Communication skills

Full Job Description

Company Description

Pullman & Mercure King George Square is a vibrant 438 room twin towered hotel which acts as a sanctuary for leisure and business travellers. Located opposite King George Square, City Hall and ideally situated in the heart of Brisbane CBD the hotel has some of the largest conference spaces in Brisbane incorporating 2 ballrooms. The hotel also features the amazing and extremely popular venues of Goldfinch Restaurant and Street Cafe, Sixteen Antlers Rooftop & KG Sports Bar.

Life with us is about bringing the passion, staying curious, and performing at your best. If you can do that, then this opportunity to join the Reservations team could be limitless!

Job Description

Handle all reservation inquiries via phone, email, and online booking platforms, ensuring a smooth and efficient experience for all guests.
Provide detailed information on room types, rates, availability, and special offers, tailoring recommendations based on guest preferences.
Process, modify, and confirm reservations, ensuring accuracy and adherence to hotel policies.
Offer personalised services for VIP guests and special events, ensuring every detail is handled with care.
Collaborate closely with the Front Desk, Concierge, and Sales teams to ensure smooth guest transitions from reservation to check-in.
Maintain and update guest profiles, ensuring preferences and special requests are recorded for future stays.
Monitor inventory and room availability to maximise hotel occupancy and revenue.
Resolve guest issues or booking discrepancies in a professional and courteous manner.
Keep up to date with hotel promotions, packages, and services to effectively upsell and enhance the guest experience.

Qualifications

A genuine people person who can work collaboratively within the team & stakeholders alike.
Outstanding professional communication and active listening skills.
Excellent verbal communication skills with the ability to speak clearly and confidently on the phone for extended periods
Strong attention to detail and accuracy.
Excellent organizational and problem-solving skills
Ability to multitask and work in a fast-paced environment.
Solid understanding of Opera Cloud, Fastcom, & Resaweb preferred
Have Full working rights in Australia

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

Benefits Your Way:

Access to Accor team benefits, including global discount's on accommodation and food & beverage.
A supportive and collaborative work environment.
The opportunity to grow and progress your career with Australia’s largest hospitality employer – Accor
Accor has a strong focus on ensuring all of its people feel welcome and feel valued.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS.

Additionally, our Hotel team are a great mix of fun, friendly and industry experts making this a great team to be part of.

Quick Apply

Refine Your Search

guest service agent jobs in qld

Reservations Sales Agent

Guest Service Expert

Guest Service Agent

Guest Service Agent

Guest Service Agent

Guest Service Agent

Reservations Agent - Part Time

Front Office Control Clerk / Front Office Lead

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