- Join a Service Desk where your impact on customers actually matters
- Work across real client environments (not repetitive internal IT)
- Grow your Microsoft 365 and modern workplace skills in a supportive team
Join a Service Desk where your work genuinely makes a difference.
At VISITS, you'll support a diverse range of clients, engage with the latest technologies and grow your skills and career, working with a team that values collaboration, growth and delivering meaningful outcomes - not just closing tickets.
- As part of the National Service Desk, provide outstanding technical support to a wide range of businesses and their staff
- Support technologies including endpoints (hardware, operating systems and applications), identity, cyber security, M365 and office technologies, utilising the latest technical management solutions
- Deliver services by both remote (phone, email, portal and chat) and onsite support
- Be involved in the delivery of broader services including changes and projects
Like many others, our Service Desk handles incidents and service requests for a broad range of technologies.
UNLIKE others, our passion is helping clients use technology to enable their success. At the forefront of our culture is considering the human impact of IT services. Incidents represent clients who cannot perform their work (not just something that has broken). New software features are an opportunity for clients to work smarter (not just a new system needing support).
Working Experience
It's highly desirable that you have worked at another MSP, where you've learnt to be adaptable working across multiple client environments.
Generally, our hires in this position have at least 2 years' experience in similar roles, however, we will consider people with less experience if you're a fast up-and-comer. Ongoing training is provided to all staff, regardless of experience.
Technical
You must have good technical skills and experience in the following:
- Windows 11
- Management of endpoints, including deployment via Autopilot and management via Intune
- Support for M365 applications and services including Outlook, Teams, SharePoint, OneDrive for Business and office productivity tools.
- EntraID for identity and access management including MFA and conditional access
- Cyber security tools
It would be helpful if you have experience with:
- Teams Phone and meeting room technologies
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Supporting clients with AI tools
- Some/all of our technology stack, including HaloPSA, NinjaRMM, Rewst and ITGlue
We passionately believe that all professionals (doctors, lawyers, engineers and IT professionals), should have recognised qualifications and certifications for the role they perform. Therefore, we expect candidates to have already obtained some Microsoft Certifications or to provide evidence of being ready to sit exams. If you don't already have your M365 Certified Endpoint Administrator Associate (MD-102) certification, we would expect you to be capable of gaining that certification within the first 4 months of your employment.
Professional
You need to be passionate about customer service and have the soft skills that will make you a success in our company. Therefore, only apply if you have:
- Outstanding verbal and written communication skills with the confidence to engage all levels of a business
- A passion for customer service with a high degree of patience and empathy
- An excellent understanding of service desk processes
- Solid problem solving and critical thinking skills
- Excellent time management skills
- Ability to work collaboratively as part of a team or on your own
- Reliability and dependability, taking ownership of anything that comes your way
- Commitment to ongoing professional development and training
We're a national Managed IT and Cyber Security Services Provider with our head office in Melbourne and teams throughout Australia.
Our clients are mid-sized and growing small organisations – including listed companies, professional services firms and NFPs – who want more than just IT support. They stay with us because we deliver exceptional business outcomes and standout customer experiences. And we're growing fast!
Our technical team are respected, capable and growing. We only hire the best people who share our passion and values.
As part of a friendly and collaborative team, you'll enjoy:
- Majority of your time will be based onsite at client sites in the Sydney CBD or Eastern suburbs with some flexibility to work from home.
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Above average remuneration.
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Personalised professional development plan with opportunities for career progression.
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Access to novated leasing, IT equipment and home NBN at cost price, discounted shopping and movie vouchers.
Employment Specifics
This is a full-time, permanent role.
Due to the nature of IT work, the position will involve some occasional after-hours and weekend work.
You must:
- Have an Australian driver's licence
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Be an Australian Citizen/Permanent Resident
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Agree to complete a Criminal History Clearance Check and a security background check.
Remuneration will be negotiated based on your experience and qualifications.
Direct applications only - we are not engaging recruitment agencies for this role.
Please note that we will only be contacting applicants that have been shortlisted.
