In-Demand customer service representative Jobs in sa

Grosvenor Hotel Adelaide - Guest Service Agent
AccorHotel —Greater Adelaide SA
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Employee discount
Quick Apply
Guest Service Agent
Accor Apartments & Realty —Adelaide SA
- Weekend availability
- Hospitality
- Front desk
- Communication skills
Sales & Customer Service Officer
Europcar —Greater Adelaide SA
- Part-time
- Sales
- Customer service
- Communication skills
- Health insurance
- Employee assistance program
Customer Support Technical Specialist
Geotab —Greater Adelaide SA
- Full-time
- Hybrid work
- Google Suite
- Microsoft Excel
- Management
Member Support Consultant
Goodlife Health Clubs —Greater Adelaide SA
- First Aid Certification
- Gym membership
Membership Services Representative
Zap Fitness 24/7 —Greater Adelaide SA
- Part-time
- Sales
- Presentation skills
- Computer skills
- Parental leave
- Employee assistance program
5d
Senior Member Service Officer - Port Adelaide
Unity Bank —Adelaide SA
- Part-time
10d
Sales Administrator (customer service & quoting support)
Burton Demolition Pty Ltd —Adelaide SA
- Full-time
- CRM software
- Sales
- Customer service
Quick Apply
Customer Care Coordinator-Woodville
WSA APAC —Woodville South SA
- Monday to Friday
- Customer service
- Administrative experience
- Clinic
- Parental leave
- Employee assistance program
Quick Apply
Membership Consultant - Para Hills West
Anytime Fitness —Para Hills West SA
- Temporary
- Sales
- Customer service
- Organisational skills
- Gym membership
Quick Apply
6d
Membership Consultant - St Morris
Anytime Fitness —St Morris SA
- Temporary
- Sales
- Customer service
- Organisational skills
- Gym membership
Quick Apply
6d
Customer Service Specialist
Ashley & Martin —Greater Adelaide SA
- $75,000 - $95,000 a year
- Full-time
- CRM software
- Sales
- Customer service
2h

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Grosvenor Hotel Adelaide - Guest Service Agent

AccorHotel -
Greater Adelaide SA

Quick Apply

Job Details

Full-time

Benefits

Employee discount

Qualifications

Customer service
Microsoft Office
Communication skills
Hotel experience

Full Job Description

Company Description

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Job Description

Provide passionate, knowledgeable and friendly service to external and internal guests at all times
Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
Check guests in and out of the Property accurately and in a timely manner
Greet all guests that come into contact with the Front Office department in a friendly manner, ensuring that the guest name is used at all times
Handle guest enquiries and provide information on local attractions - give directions as required
Take reservations as required in the absence of the Reservations Team.
Answer all telephone calls within three rings in a professional manner according to brand standard
Organise and distribute the delivery of guest messages and mail
Record guest comments for the information of the Head of Department
Set up guest accounts accurately
Reconcile cashier floats at the completion of each shift maintaining an accurate float
Document all transactions and alterations to accounts
Carry out transactions foreign currency accurately
Collect payment of accounts and issue receipts accordingly
Ensure all guest details are fully updated on PMS system to ensure Property information is correct
Ensure guests who are not Accor ALL members are briefed on features and benefits and signed up to the loyalty program
Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service
Read all communication material at the commencement of each shift
Ensure special requests are actioned appropriately and in a timely manner
Maintain the cleanliness and the presentation of the front desk at all times

Qualifications

Previous customer service experience, preferably in a Hotel environment
Strong knowledge of computer systems including Microsoft Office and preferably in Opera Cloud.
The ability to work a flexible 7-day roster.
Exemplary written and verbal communication skills
Well-presented with a natural ability to build rapport both in person and over the telephone
Strong focus and passion for hotel operations
Ability to deliver excellent customer service
Ability to provide prompt and efficient service including upselling advantageous
Self-motivated with positive and professional attitude
Proven ability to multi-task, work under pressure, and think on your feet
Well-presented with a natural ability to build rapport both in person and over the telephone
Good interpersonal skills with ability to communicate with all levels of team members
Flexible and able to embrace and respond effectively to change
Role model in Accor values and Heartist culture

Additional Information

You are the reason why we are a successful Hotel company. We have an array of benefits to thank you for your wonderful work such as staff discount systems known as ALL Heartists, Annual Service Recognition, Tenure Recognition and Living on Site Provisions for remote locations.

Quick Apply

Refine Your Search

customer service representative jobs in sa

Grosvenor Hotel Adelaide - Guest Service Agent

Guest Service Agent

Sales & Customer Service Officer

Customer Support Technical Specialist

Member Support Consultant

Membership Services Representative

Senior Member Service Officer - Port Adelaide

Sales Administrator (customer service & quoting support)

Customer Care Coordinator-Woodville

Membership Consultant - Para Hills West

Membership Consultant - St Morris

Customer Service Specialist

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