In-Demand technical support Jobs in point cook vic

Senior Service Desk Technician
Hall & Wilcox Lawyers —Melbourne VIC
- Full-time
- Customer service
- Communication skills
- Parental leave
- Free food
12d
Principal Technical Support Engineer
Rocket Software —Melbourne VIC
- Full-time
- Customer service
- Research
- Communication skills
Technical Training Instructor, Energy Support
Tesla —Cremorne VIC
- Full-time
- Microsoft Office
IT Service Desk Officer
Glen Eira City Council —Caulfield VIC
- Full-time
- SharePoint
10d
Senior IT Administrator
Victoria Police —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
6d
Associate Technical Support Engineer, Supercharger
Tesla —Cremorne VIC
- Weekend availability
- CRM software
- SQL
- Bachelor's degree
4d
IT Support Lead
Easygo —Melbourne VIC
- Administrative experience
- Leadership
- Communication skills
- Employee assistance program
Quick Apply
Graduate IT Service Desk Analyst
FYFE —Melbourne VIC
- Computer Science
- Communication skills
- Paid training
- Parental leave
6d
Installer Support, Technical Specialist
Tesla —Cremorne VIC
- Full-time
- CRM software
- Microsoft Office
- Communication skills
System Administrators TSPV
Leidos —Melbourne VIC
- Full-time
- Management
- Databases
- Administrative experience
- Annual leave
IT Technician
Teknik Consulting —Carlton North VIC
- $37 - $45 an hour
- Part-time
- English
- Working with children
- Education
- Relocation assistance
Quick Apply
4d
IT Service Desk Analyst
PFD Food Services —Melbourne VIC
- Full-time
- Microsoft Outlook
- Salesforce
- Microsoft Office
- Health insurance
- Gym membership
3d
Senior Paraplanner – Technical & Advice Support
Focus Partners Australia & Escala Partners —Melbourne VIC
- Management
- Financial services
- Communication skills
Quick Apply
IT Infrastructure Specialist - Networks
Toll Group —Melbourne VIC
- Full-time
- Analysis skills
11d
ICT System and Field Technician
Integral Connection t/as Network Overdrive —Melbourne VIC
- $26,000 - $35,000 a month
- Part-time
- SQL
- SharePoint
Quick Apply
IT Service Desk Team Lead
FYFE —Melbourne VIC
- Paid training
- Parental leave
6d
Senior IT Service Desk Officer
Glen Eira City Council —Caulfield VIC
- Full-time
10d
Service Desk Analyst (Fixed term)
St Vincent's Health Australia —Melbourne VIC
- Full-time
- Management
- Communication skills
- Employee assistance program
Service Desk Manager
First Focus —Melbourne VIC
- $110,000 - $145,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Communication skills
- Paid training
Quick Apply
Customer Support, Technical Specialist, Powerwall
Tesla —Cremorne VIC
- Full-time
- Bilingual
- CRM software
- Communication skills

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technical support jobs near point cook vic

Senior Service Desk Technician

Hall & Wilcox Lawyers -
Melbourne VIC

Apply Now

Job Details

Permanent | Full-time
12 days ago

Benefits

Parental leave
Free food

Qualifications

Customer service
Communication skills

Full Job Description

Corporate Services | Technology | Melbourne

Permanent, full-time position
Competitive remuneration and our Hallstar reward and recognition program
Learning and career development programs for all roles and levels
Flexible leave options, including up to 26 weeks paid parental leave
Free daily breakfast and office social events
Genuine commitment to diversity, inclusion and wellbeing, and pro bono and community
Please note that this role requires full-time in office attendance

Make the smarter choice. Come and thrive with us. Learn more about what Hall & Wilcox can offer you: bit.ly/HWbenefits

About the role and team

We have an opportunity for an experienced Senior Service Desk Technician in Melbourne to become part of our national Information Technology team, providing level 2 systems support nationally and desktop support for the Melbourne office.

You will be responsible for:

Respond to user inquiries by following service desk procedures
Provision of support across a range of hardware and software, primarily at level 2
Backup for level 1 support when required
Ensuring all user requests are logged in the service desk system
Identify problems/issues which require additional expertise and escalate them to appropriate senior team members for timely resolution
Coordinate the timely provision of service desk support services
Update and maintain the call-log to ensure accurate recording of all calls received
Communication to users as to the progress of their inquiries from receipt to closure of the call
Advise users about service desk and operational support facilities and procedures
Act as the first level escalation point for the Service Desk Technicians
Identify and advise Service Delivery Manager/National Service Desk Team Leader of recurrent user inquiries
Encourage user feedback
Provisioning mobile phones to new users and existing users
Liaising with Apple and Telstra on procurement mobile hardware and services
Provide mentoring to Service Desk Technicians to improve first level resolution
Review and contribute to confluence knowledgebase articles to make sure the information is up to date
Attending court to safely and securely download subpoenaed (and similar) documents produced by court
Ensuring all portal storage devices are barcoded, scanned for malware, and registered in line with the firm’s portable storage devices process
Ensuring data contained on portable storage devices is securely downloaded and deleted in line with the firm’s portable storage device process
Assist with IT related projects as required
Act as backup for National Service Desk Team Leader and Service Desk Technicians as required.
Please note this role requires full-time in office attendance

About you

You will ideally have the following skills and experience:

Please note that this role requires full-time in-person attendance in our Melbourne office
Tertiary qualification in Information Technology or related discipline
Minimum 2 years’ experience as a service desk technician or similar role providing level 1 and 2 support
Strong organisational and attention to detail skills
Strong customer service focus with a positive and proactive approach to client service
Excellent verbal and written communication skills
Self-motivated, decisive, with the ability to adapt to change and competing demands
Flexibility to work after hours as necessary at times to fulfill duties
Ability to work well independently and productively within a small team environment.

About us

At Hall & Wilcox, we deliver outstanding legal services to corporate, public sector and private clients, both Australian-based and those offshore doing business in Australia. Our purpose is to enable our clients, our people and our communities to thrive.

We are known for having a great culture that puts people first. A culture where our purpose and values - our Hallmarks - are lived, not laminated.

We do great work, smarter. We’re passionate about the work we do and how it creates value for today and tomorrow. We’re famous for Smarter Law: smarter thinking to create smarter solutions. We embrace innovative thinking and technology. We listen. We partner. We solve.

Hall & Wilcox is a successful independent Australian law firm; a place to belong, with the freedom to learn and grow. We thrive together. We are diverse and inclusive; everyone is welcome and respected. We encourage applications from candidates of all cultural backgrounds (including First Nations), age, abilities, sexual orientation and gender identities.

Hear from our people about what it’s like to thrive at Hall & Wilcox: bit.ly/HWpeople

To learn more about Hall & Wilcox visit our website.

Apply now

Are you ready to make the smarter choice? Let’s connect. Click apply to submit your application.

We are committed to supporting candidates with disability so that every candidate is offered a fair, equitable and supportive recruitment experience. If you require any adjustments or support to complete your application, or if you have any questions, please contact Jaimie Monahan on [email protected] for a confidential discussion.

This vacancy is being managed directly by the Hall & Wilcox Talent Acquisition team. We will contact our preferred agency partners should we require any assistance.

Apply Now

Refine Your Search

technical support jobs in point cook vic

Senior Service Desk Technician

Principal Technical Support Engineer

Technical Training Instructor, Energy Support

IT Service Desk Officer

Senior IT Administrator

Associate Technical Support Engineer, Supercharger

IT Support Lead

Graduate IT Service Desk Analyst

Installer Support, Technical Specialist

System Administrators TSPV

IT Technician

IT Service Desk Analyst

Senior Paraplanner – Technical & Advice Support

IT Infrastructure Specialist - Networks

ICT System and Field Technician

IT Service Desk Team Lead

Senior IT Service Desk Officer

Service Desk Analyst (Fixed term)

Service Desk Manager

Customer Support, Technical Specialist, Powerwall

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