We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.
As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to create differentiated, omni-channel experiences for our customers and build the next generation of digital retailing.
Permanent, Full time role
Based in Melbourne, Australia
About the Role
As a Data Analyst, you will play a critical role in enabling customer-led and commercial decisions by transforming complex data into clear, actionable insights. Reporting to the Product Manager, In-Store Fulfilment, you will partner closely with stakeholders across Product, Operations, Engineering, Finance, and Customer teams to analyse fulfilment and customer data, uncover trends, and identify opportunities to improve performance.
You will support the delivery of strategic initiatives by providing robust analysis, data modelling, forecasting, and benefits assessments that inform prioritisation and investment decisions. Through your insights and recommendations, you will help shape the future of the in-store fulfilment experience, ensuring initiatives deliver value for customers, team members, and the business.
Analyse fulfilment, customer, and operational data to identify trends, opportunities, risks, and performance drivers.
Support strategic initiatives through data modelling, forecasting, scenario analysis, and benefits assessments to evaluate opportunities and business outcomes.
Deliver clear, actionable insights and commentary for strategy packs, business reviews, and performance reporting, with the ability to present findings and insights to stakeholders.
Design, develop, and maintain Power BI dashboards and reporting solutions to track key fulfilment, operational, and customer metrics.
Design and evaluate pilots, experiments, and operational trials, measuring performance against expected outcomes.
You are a proactive, commercially minded analyst who enjoys solving complex problems and turning data into meaningful business outcomes. You are naturally curious and thrive in a fast-paced environment where you can influence decisions through insight and evidence.
You combine strong analytical capability with excellent communication skills, allowing you to translate complex findings into clear recommendations that resonate with stakeholders. You are comfortable working across multiple priorities, collaborating with cross-functional teams, and balancing customer, operational, and commercial considerations.
Most importantly, you are passionate about using data to improve customer experiences, drive operational excellence, and support strategic decision-making.
Demonstrated experience in a Data Analyst, Product Analyst, Commercial Analyst, or similar analytical role.
Proficiency in Python for data analysis, automation, data transformation, statistical analysis, and modelling.
Experience working in retail, eCommerce, fulfilment, logistics, operations, or product environments is highly desirable.
Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.-
Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
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Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
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Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
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Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
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Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
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Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email [email protected]
Job ID: 182468
Employment Type: Full time
