In-Demand customer service representative Jobs in kallangur qld

Customer Support Specialist
Macquarie Group Limited —Brisbane QLD
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- AI
- Annual leave
- Work from home
12d
Night Guest Service Agent
Queens Wharf Residences —Brisbane QLD
- $26.70 - $40.05 an hour
- 8 hour shift
- Health insurance
- Parental leave
Quick Apply
Client Services Coordinator
Moore Australia (QLD/NNSW) —Brisbane QLD
- Full-time
- Microsoft Outlook
- Microsoft Office
- Administrative experience
Quick Apply
Guest Service Agent
The Calile Hotel —Bowen Hills QLD
- Weekend availability
- Organisational skills
- Communication skills
- Hotel experience
- Parental leave
7d
Client Services Specialist
Marsh —Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Senior Secondary Certificate of Education
14h
Member Services - Rocklea, Carina, Kedron, Margate
Viva Leisure Group —Brisbane QLD
- CPR Certification
- Sales
- Customer service
- Parental leave
- Gym membership
Customer Service and Transport Coordinator
GrainCorp —Hamilton QLD
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Business
Hotel Services Team Member (Guest Service Agent)
Vignette Collection —Brisbane QLD
- Part-time
- Hospitality
- Hotel experience
- Parental leave
10d
Customer Service Representative
Carbiz Rentals —Eagle Farm QLD
- $27 - $28 an hour
- 8 hour shift
- No degree
- Communication skills
Part Time Customer Service & Sales Consultant CARINDALE
Telstra Business Technology Centre Perth South —Brisbane QLD
- Part-time
- Microsoft Excel
- Sales
- Communication skills
- Parental leave
8d
Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)
Telstra Business Technology Centre Perth South —Brisbane QLD
- Part-time
- Microsoft Excel
- Sales
- Communication skills
- Parental leave
Services Assistants- Produce Assistant (25hr p/w) & Customer Service Assistants
Spanos Retail Group —Brisbane QLD
- Part-time
- Communication skills
Quick Apply
Guest Service Agent
Oaks Hotels —Brisbane QLD
- Weekend availability
- Health insurance
- Parental leave
Quick Apply
1h

More jobs to discover

Find similar jobs that you might be interested in.

Night Guest Service Agent
Queens Wharf Residences —Brisbane QLD
You’ll play a vital role in guiding them through their stay; from smooth check-ins and check-outs to sharing local tips on attractions and eateries, leaving a…
$26.70 - $40.05 an hour
Quick Apply
Guest Service Agent
Accor Apartments & Realty —Brisbane QLD
Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out. Your responsibilities span from the moment they check…

I want to receive the latest job alert for customer service representative in kallangur qld

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service representative jobs near kallangur qld

Guest Service Agent jobs in Brisbane QLD

Customer Service Representative jobs in Brisbane QLD

Advertising Specialist jobs in Melbourne Vic

Iss Facility Services jobs in Queensland

Clinical Specialist jobs in Sydney Nsw

Iss Facility Services jobs in Perth Airport Wa

Guest Service Agent jobs in Perth Wa

Guest Service Agent jobs in St Ives Nsw

Food Service Assistant jobs in Ringwood Vic

Food Service Assistant jobs in Perth Wa

Field Service Engineer jobs in Melbourne Vic

Community Services Traineeship jobs in Victoria

Community Services jobs in Campbelltown Nsw

Human Resource Coordinator jobs in Sydney Nsw

Support Coordinator jobs in Greater Adelaide Sa

Client Services Coordinator jobs in Melbourne Vic

Customer Specialist jobs in Haymarket Nsw

Customer Success jobs in Melbourne Vic

Marketing Specialist jobs in St Kilda Road Melbourne Vic

Casual Customer Service jobs in Sydney Nsw

Customer Support Specialist

Macquarie Group Limited -
Brisbane QLD

Apply Now

Job Details

Permanent | Full-time
12 days ago

Benefits

Matched giving program
Annual leave
Work from home
Parental leave
Employee assistance program
Paid volunteer leave
Salary packaging

Qualifications

Customer service
Analysis skills
AI

Full Job Description

The Customer Support team is a high-impact specialist unit within Macquarie's Customer Service and Support division in Banking and Financial Services. The team functions as the final internal escalation point for the most complex and sensitive customer cases.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

As a Customer Support specialist, you will play a pivotal role in case management of customer vulnerability including instances of financial abuse, family violence, and mental health challenges while conducting deep-dive investigations into complex complaints such as fraud and scam related matters. This purposeful role balances robust risk management and regulatory compliance with genuine empathy, ensuring our Customers receive expert support, care and fair outcomes during their most challenging moments.

What you offer

Ability to handle deeply sensitive customer situations such as family violence, elder abuse, or financial hardship with genuine care, patience, and professional boundaries.
Strong analytical skills are essential for performing deep-dive investigations into fraud, scams, and complex complaints to reconstruct timelines and determine fair outcomes.
As the final internal escalation point, you need to be adept at managing high-pressure conversations with Customers, brokers, and stakeholders to resolve disputes and reach a consensus.
You are eager to embrace AI offerings and proactively look for ways to leverage these tools to make our processes smarter and more efficient.
A solid understanding of the Australian banking regulatory landscape, with a specific focus on RG 271 (Internal Dispute Resolution) and industry standards for managing vulnerable customers.
The role requires collaboration with cross-functional teams, including Customer Protect, Product teams, and frontline business units, to ensure a unified approach to sensitive Customer matters.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:

1 wellbeing leave day per year
Up to 5 additional service bonus leave days per year
Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers
2 days of paid volunteer leave and donation matching
Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
Access to a wide range of salary packaging options
Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
Hybrid and flexible working arrangements, dependent on role
Reimbursement for work from home equipment

About Banking and Financial Services

Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.

Our commitment to diversity, equity and inclusion

We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.

Apply Now

Refine Your Search

customer service representative jobs in kallangur qld

Customer Support Specialist

Night Guest Service Agent

Client Services Coordinator

Guest Service Agent

Client Services Specialist

Member Services - Rocklea, Carina, Kedron, Margate

Customer Service and Transport Coordinator

Hotel Services Team Member (Guest Service Agent)

Customer Service Representative

Part Time Customer Service & Sales Consultant CARINDALE

Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Services Assistants- Produce Assistant (25hr p/w) & Customer Service Assistants

Guest Service Agent

More jobs to discover

I want to receive the latest job alert for customer service representative in kallangur qld

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected