In-Demand customer service representative Jobs in larapinta qld

Customer Support Specialist
Macquarie Group Limited —Brisbane QLD
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- AI
- Annual leave
- Work from home
12d
Client Services Coordinator
Moore Australia (QLD/NNSW) —Brisbane QLD
- Full-time
- Microsoft Outlook
- Microsoft Office
- Administrative experience
Quick Apply
Customer Sales & Service - Repco Coopers Plains - Full Time
Repco —Coopers Plains QLD
- Full-time
Quick Apply
13d
Night Guest Service Agent
Queens Wharf Residences —Brisbane QLD
- $26.70 - $40.05 an hour
- 8 hour shift
- Health insurance
- Parental leave
Quick Apply
Guest Service Agent
Avani —Brisbane QLD
- Weekend availability
- Health insurance
- Parental leave
Quick Apply
Customer Service Attendant – North Brisbane
Freedom Fuels —Brisbane QLD
- Weekend availability
- Communication skills
- Fuel discount
8d
Home Loan Call Centre Consultant
Auto & General Holdings —Brisbane QLD
- Customer service
- Salesforce
- Financial services
- Employee discount
Quick Apply
Customer Service Representative
Contour Education —Mount Gravatt QLD
- $30 an hour
- Part-time
- Hybrid work
- Customer service
- Senior Secondary Certificate of Education
- University
- Employee assistance program
3h
Customer Service Attendant - Ipswich & West (Casual Pool)
Freedom Fuels —Ebbw Vale QLD
- Weekend availability
- Customer service
- Communication skills
- Employee discount
- Fuel discount
Guest Service Agent
Accor Apartments & Realty —Fortitude Valley QLD
- Weekend availability
- Hospitality
- Communication skills
- Hotel experience
Customer Service Representative
Stryker —Bowen Hills QLD
- Full-time
- Customer service
- Communication skills
- Health insurance
- Annual leave
12d
Client Services Assistant
Exant Advisory —Brisbane QLD
- Full-time
- Microsoft Office
- Administrative experience
- Parental leave
- Employee assistance program
Quick Apply
Customer Support and Fulfilment Coordinator (AU)
Askable —Fortitude Valley QLD
- Research
- Communication skills
- Annual leave
Rydges South Bank - Guest Service Agent
EVT Group —South Brisbane QLD
- Part-time
- Hospitality
- Customer service
- Front desk
Client Services Specialist
Marsh —Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Senior Secondary Certificate of Education
14h
Guest Service Agent
The Calile Hotel —Bowen Hills QLD
- Weekend availability
- Organisational skills
- Communication skills
- Hotel experience
- Parental leave
7d
Reddy Express Yatala - Customer Service Representative
OTR Group —Yatala QLD
- Part-time
Customer Care Representative - Greencross Woolloongabba
Greencross Vets. —Stones Corner QLD
- Weekend availability
- Customer service
- Front desk
Quick Apply
13d
Member Services - Rocklea, Carina, Kedron, Margate
Viva Leisure Group —Brisbane QLD
- CPR Certification
- Sales
- Customer service
- Parental leave
- Gym membership
Hotel Services Team Member (Guest Service Agent)
Vignette Collection —Brisbane QLD
- Part-time
- Hospitality
- Hotel experience
- Parental leave
10d

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Customer Support Specialist

Macquarie Group Limited -
Brisbane QLD

Apply Now

Job Details

Permanent | Full-time
12 days ago

Benefits

Matched giving program
Annual leave
Work from home
Parental leave
Employee assistance program
Paid volunteer leave
Salary packaging

Qualifications

Customer service
Analysis skills
AI

Full Job Description

The Customer Support team is a high-impact specialist unit within Macquarie's Customer Service and Support division in Banking and Financial Services. The team functions as the final internal escalation point for the most complex and sensitive customer cases.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

As a Customer Support specialist, you will play a pivotal role in case management of customer vulnerability including instances of financial abuse, family violence, and mental health challenges while conducting deep-dive investigations into complex complaints such as fraud and scam related matters. This purposeful role balances robust risk management and regulatory compliance with genuine empathy, ensuring our Customers receive expert support, care and fair outcomes during their most challenging moments.

What you offer

Ability to handle deeply sensitive customer situations such as family violence, elder abuse, or financial hardship with genuine care, patience, and professional boundaries.
Strong analytical skills are essential for performing deep-dive investigations into fraud, scams, and complex complaints to reconstruct timelines and determine fair outcomes.
As the final internal escalation point, you need to be adept at managing high-pressure conversations with Customers, brokers, and stakeholders to resolve disputes and reach a consensus.
You are eager to embrace AI offerings and proactively look for ways to leverage these tools to make our processes smarter and more efficient.
A solid understanding of the Australian banking regulatory landscape, with a specific focus on RG 271 (Internal Dispute Resolution) and industry standards for managing vulnerable customers.
The role requires collaboration with cross-functional teams, including Customer Protect, Product teams, and frontline business units, to ensure a unified approach to sensitive Customer matters.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:

1 wellbeing leave day per year
Up to 5 additional service bonus leave days per year
Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers
2 days of paid volunteer leave and donation matching
Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
Access to a wide range of salary packaging options
Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
Hybrid and flexible working arrangements, dependent on role
Reimbursement for work from home equipment

About Banking and Financial Services

Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.

Our commitment to diversity, equity and inclusion

We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.

Apply Now

Refine Your Search

customer service representative jobs in larapinta qld

Customer Support Specialist

Client Services Coordinator

Customer Sales & Service - Repco Coopers Plains - Full Time

Night Guest Service Agent

Guest Service Agent

Customer Service Attendant – North Brisbane

Home Loan Call Centre Consultant

Customer Service Representative

Customer Service Attendant - Ipswich & West (Casual Pool)

Guest Service Agent

Customer Service Representative

Client Services Assistant

Customer Support and Fulfilment Coordinator (AU)

Rydges South Bank - Guest Service Agent

Client Services Specialist

Guest Service Agent

Reddy Express Yatala - Customer Service Representative

Customer Care Representative - Greencross Woolloongabba

Member Services - Rocklea, Carina, Kedron, Margate

Hotel Services Team Member (Guest Service Agent)

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