Australia - Sydney ; Australia - Remote
Professional Services/Full time/Hybrid
The Role
As the Regional Quality Director, Delivery Assurance (APAC), you will work with the Senior Director, Services Partner Quality Assurance, to help shape, operationalize, and scale the Delivery Assurance function across APAC. You will lead the regional execution of Guidewire’s Delivery Assurance function, governing how standards, Delivery Assurance services, and partner enablement come together to ensure predictable, high‑quality outcomes on System Integrator (SI)–led and Guidewire‑involved programs in the region.
This role will own regional governance of the Partner Capability Maturity Model (PCMM) process—including how Professional Services and Alliances leverage AI-driven insights to identify project risks and partner capability gaps, and convert those insights into remediation plans and capability uplift initiatives.
This is a leadership role for an individual with delivery experience who can balance risk management, enablement, and partnership. You will be expected to combine deep delivery expertise, strong executive presence, and data-driven decision‑making to protect Guidewire’s brand, reduce critical escalations, and elevate the maturity and consistency of partner‑led delivery in APAC.
Job Description
Key Responsibilities
KPIs & Success Metrics
Success in this role will be measured using a combination of global and regional metrics, such as:
% of eligible APAC SI‑led projects reviewed by Delivery Assurance per year
Reduction in the number of engagements where executive escalation of material risks occurs.
Improvements in partner standards adherence scores, audit pass rates, and capability assessments across APAC partners.
Improvement in on‑time / on‑budget implementations, go‑live success rate, and post‑implementation customer satisfaction for APAC SI‑led programs.
Positive qualitative feedback from regional PS leadership, Alliances, and key SI partners on the value, clarity, and fairness of Delivery Assurance engagements.
At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes.
Key Skills & Experience
Experience working with or within insurance carriers in the APAC markets.
Direct experience with Guidewire products and implementations of Guidewire products.
10+ years of experience in enterprise software Professional Services, delivery governance, or program management, with a strong track record delivering large transformation programs.
Significant experience working with or within System Integrators and partner ecosystems.
Proven ability to work across cultures, time zones, and regulatory contexts.
Deep understanding of delivery methodologies and governance frameworks, and demonstrated ability to design and run audit, health‑check, or assurance programs for complex implementations.
Comfort working with AI‑assisted analytics and data platforms to interpret project and partner signals and to refine models over time.
Demonstrated success influencing partner behaviors and capabilities through standards, scorecards, enablement, and governance rather than direct control.
Excellent written and verbal communication skills; able to synthesize complex delivery and risk information into clear, concise narratives for senior executives and boards.
Experience leading or coaching senior delivery professionals (e.g., Engagement Managers, Principals, or equivalent) in matrixed, global environments.
Collaborative mindset with the ability to work across Partners, Professional Services, Alliances, Partner Success, PS Product & Portfolio, and Customer Success to drive integrated solutions.
Demonstrated continuous improvement mindset, using patterns from reviews and PCMM outputs to recommend and drive structural improvements to standards, tools, and offerings.
Demonstrated ability to embrace AI and apply it to your role as well as use data-driven insights to drive innovation, productivity, and continuous improvement.
Preferred Skills & Experience
Experience leading partner quality programs or working with capability maturity models.
Formal training or certifications in project / program management, risk management, or governance (e.g., PMP, PRINCE2, PgMP, SAFe), or equivalent practical experience.
Multi‑lingual skills relevant to APAC markets.
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Interested in this position?
About Guidewire
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.
Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.
