In-Demand customer service representative Jobs in ivanhoe vic

Client Service Consultant
Slater and Gordon —Ringwood VIC
- Part-time
- Hybrid work
- Customer service
- Parental leave
Customer Service Representative - Rare Spares Campbellfield - Full Time
Rare Spares —Campbellfield VIC
- Full-time
- Sales
- Customer service
- Communication skills
- Parental leave
Quick Apply
Guest Service Agent
Cosmopolitan Hotel —St Kilda VIC
- From $32 an hour
- Weekend availability
- Customer service
- In-person
- Communication skills
Quick Apply
Part-time Customer Service Specialist
Aon Corporation —Cremorne VIC
- Part-time
- Microsoft Excel
- Sales
- Customer service
Customer Service Representative – Agritech (Fixed Term)
Gallagher —Epping VIC
- Hospitality
- Customer service
- Communication skills
Customer Service Representative
Woolworths Group —Mulgrave VIC
- Part-time
- Management
- Customer service
- Manufacturing
8d
Internal Sales & Customer Service Representative
Jaybro Group —Altona VIC
- Full-time
- CRM software
- Sales
- Customer service
- Profit sharing
- Employee assistance program
6h
Customer Service Representative
Stryker —Melbourne VIC
- Full-time
- Customer service
- Communication skills
- Health insurance
- Annual leave
Passenger Services Agent
dnata —Melbourne VIC
- Part-time
- Spanish
- Customer service
- Computer skills
Customer Support Consultant - Guarding Services
Probe CX —Essendon Fields VIC
- Part-time
Customer Sales & Service - Repco Bayswater - Casual
Repco —Bayswater VIC
Quick Apply
Customer Service Representative
Draeger —Notting Hill VIC
- Full-time
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Parental leave
- Employee assistance program
Casual Membership Consultants
Fitness Lifestyle International —Altona North VIC
- Hospitality
- Sales
- Gym membership
Customer Service Representative
Johnson Controls —Scoresby VIC
- Full-time
- Customer service
- Salesforce
- ERP systems
10d
Customer Sales & Service - Repco Oakleigh - Full Time
Repco —Oakleigh VIC
- Full-time
Quick Apply
Customer Service Representative (Transport)
Rocke Brothers Pty Ltd —Melbourne VIC
- Full-time
- Customer service
- Microsoft Office
- Data entry
Quick Apply
Customer Service Representative
Carbiz Rentals —Coburg VIC
- $27 - $28 an hour
- Overtime
- No degree
- Communication skills
Barista / Coffee Making/ Cafe All Rounder / Food Attendant/ Customer Service - ideal for a student
Ferguson Plarre Bakehouses Heidelberg —Heidelberg VIC
- $24 - $30 an hour
- Part-time
- Customer service
- In-person
- Cash handling
Quick Apply
2d
Guest Service Agent
Accor Apartments & Realty —East Melbourne VIC
- $26.70 - $40.05 an hour
- Part-time
- Hospitality
- Customer service
- Front desk
Client Services Administrator
Royal Eagle Security Services —Port Melbourne VIC
- $49,998.54 - $70,000.00 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
Quick Apply

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Client Service Consultant

Slater and Gordon -
Ringwood VIC

Apply Now

Job Details

Permanent | Part-time

Benefits

Parental leave

Qualifications

Customer service
Call centre

Full Job Description

Client Services Consultant

Slater and Gordon Lawyers are a leading personal injury and class actions law firm where every member of our team has a shared passion for our clients: we are people caring for people.

Our commitment to our people includes offering genuine work-life balance, with a hybrid work environment allowing them to split their time between home and the office. We recognise and reward high performance and have outstanding employee benefits including a week of shutdown leave, paid parental leave, extra-long service leave, together with various ongoing learning and professional development opportunities.

For EA based roles: Employees covered by our Enterprise Agreement, will also enjoy access to additional paid service leave, a confirmed 1 July salary increase, an annual wellness reimbursement, career development opportunities, and much more.

What are we looking for?

Our team is growing and we are on the lookout for Client Services Consultants to join our team and work as part of our inbound and outbound call centre located in Ringwood. These roles can be on Permanent Part Time & Casual basis with various shifts between 8am and 8pm. And we are looking for minimum 3 days availability.

Working within our National Client Care team you are the first person that a client meets in their legal journey. It is vital that our team members are great listeners, strong communicators and above all empathetic and caring – ensuring that we create a connection with our possible clients.

If you are someone who loves customer service and the opportunity to work in a contact centre environment, then this role could be for you.

Your duties and responsibilities will include:

Generating appointments for Lawyers with Clients

Managing and ensuring an effective resolution of all prospective and existing client enquiries

Following up of all prospective client enquiries and assist in handling any objections

Maintaining a superior level of client service, including both inbound and outbound calls

Ensuring that callers that do not become clients are referred to the appropriate services when Slater and Gordon cannot assist

Ensuring solicitors receive accurate information of prospective clients and their matters

Ensuring all information recorded in relation to prospective and existing clients is accurate

Ensuring all client information is treated in a professional and confidential manner

Accurately query and record prospective client information to meet the business needs of Slater and Gordon including referral and marketing sources

Maintaining an awareness of all key changes to legislation and issues affecting practice areas and subsequent screening criteria

What will you bring?

We are looking for candidates who are proactive, love customer service, and are confident on the phone speaking with potential new clients - with the view to make appointments with our legal teams.

No legal experience is necessary. Full training will be provided (3-4 week training component).

To be successful you will need to demonstrate:

Great customer service skills

Tech savvy. Someone that can use multiple computer systems at the one time, whilst recording information when speaking with a client

Inbound or Outbound calling experience (highly desirable)

An excellent communicator and listener

A creative thinker who enjoys problem solving

Resilient and comfortable with the pressures of a busy call centre environment

Someone who loves a challenge and motivated by individual and team goals

Working in a fun, positive team environment

What next?

If you are interested in this opportunity, please apply directly to Slater and Gordon. We prefer to talk with you personally and are not accepting applications from recruitment agencies.

To be eligible for this position, you must be an Australian citizen, a permanent resident, or hold a valid visa with full and unrestricted working rights in Australia. Proof of work rights will be required as part of the Slater and Gordon application process.

Acknowledgement of Country Slater and Gordon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all First Nations peoples today.

Diversity + Inclusion Slater and Gordon is committed to creating an inclusive workplace that values diversity and ensures equal opportunities for all. Slater and Gordon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes. We understand that everyone has different needs. If you require reasonable adjustments throughout the recruitment process, please let us know in your application.

Apply Now

Refine Your Search

customer service representative jobs in ivanhoe vic

Client Service Consultant

Customer Service Representative - Rare Spares Campbellfield - Full Time

Guest Service Agent

Part-time Customer Service Specialist

Customer Service Representative – Agritech (Fixed Term)

Customer Service Representative

Internal Sales & Customer Service Representative

Customer Service Representative

Passenger Services Agent

Customer Support Consultant - Guarding Services

Customer Sales & Service - Repco Bayswater - Casual

Customer Service Representative

Casual Membership Consultants

Customer Service Representative

Customer Sales & Service - Repco Oakleigh - Full Time

Customer Service Representative (Transport)

Customer Service Representative

Barista / Coffee Making/ Cafe All Rounder / Food Attendant/ Customer Service - ideal for a student

Guest Service Agent

Client Services Administrator

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