In-Demand it help desk Jobs in sydney nsw

Product Support Specialist - Aviation IT (Sydney)
Trax USA Corp. —Sydney NSW
- Full-time
- Customer service
- Bachelor's degree
- Business
Quick Apply
Front of House Receptionist / Facilities Support
Worley —Sydney NSW
- Contract
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
2d
Receptionist
Bupa —Sydney NSW
- Full-time
- Health insurance
- Gym membership
11d
Student Services Coordinator
EF Education First —Sydney NSW
- Full-time
- Customer service
- University
- First Aid Certification
Front Desk Associate, Sydney
WeWork —Sydney NSW
- Full-time
- Hospitality
- Bar
- No degree
14d
Service Desk Manager
First Focus —Mascot NSW
- $110,000 - $145,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Communication skills
- Paid training
Quick Apply
Human Rights & Responsible Supply Chain Coordinator
SunRice —Sydney NSW
- Full-time
- Microsoft Excel
PRACTICE ASSISTANT / FRONT OF STAFF
The Footwork Clinic —Chatswood NSW
- Part-time
- Clinic
Technology Consultant
Waterstons Ltd —Sydney NSW
- Full-time
- Hybrid work
- Azure
- SharePoint
- Annual leave
- Employee discount
Tech Enablement Specialist - Remote
Employment Hero —Sydney NSW
- Full-time
- Remote
- Management
- Administrative experience
- Analysis skills
- Parental leave
Quick Apply
Senior Helpdesk Associate
MSD —Macquarie Park NSW
- Full-time
- CRM software
- Data analysis skills
- Microsoft Office
2d
Vice President, Application Support, Equity Client Solutions/Equity Linked Technology
Bank of America —Sydney NSW
- Full-time
- Management
- Computer Science
- SQL
Quality Coordinator Knowledge & Training
Department of Customer Service —Sydney NSW
- $113,574 - $125,720 a year
- Full-time
- Management
- Communication skills
8d
Workplace Experience Coordinator
JLL —Sydney NSW
- Hospitality
- Office
- AI
Programmatic Manager
Dentsu —Sydney NSW
- Full-time
- Analysis skills
- Presentation skills
- Leadership
- Annual leave
Dispatch Storeperson
Sydney Tools —Revesby NSW
- $65,000 - $75,000 a year
- Weekend availability
- Forklift
Client Technical Support
Circana —Blenheim Road NSW
- Full-time
- Hybrid work
- Bilingual
- Spanish
- Computer Science
- Annual leave
- Parental leave
Workplace Experience Coordinator
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Sydney NSW
- Full-time
- Hospitality
- Office
- AI
Quick Apply
Brand & Creative Strategist (Droga5 Sydney)
Accenture —Sydney NSW
- Full-time
- Hybrid work
- Marketing
Data Center Technician, Global Server Operations
Google —Sydney NSW
- Weekend availability
- Bachelor's degree
- No degree
7d

I want to receive the latest job alert for it help desk in sydney nsw

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it help desk jobs near sydney nsw

Experience Manager jobs in Sydney NSW

Technology Consultant jobs in Sydney NSW

Brand Strategist jobs in Sydney NSW

Data Center Technician jobs in Sydney NSW

Supply Chain Coordinator jobs in Sydney NSW

Receptionist jobs in Sydney NSW

Student Coordinator jobs in Sydney NSW

Quality Coordinator jobs in Sydney NSW

Contract Manager jobs in Melbourne Vic

Aged Care Manager jobs in Melbourne Vic

No Experience jobs in Rockingham Wa

Hospital Jobs With No Experience Required jobs in Perth Wa

Student Placement, Community Services jobs in Melbourne Vic

Community Services jobs in Parramatta Nsw

Social Work, Migrant, Refugee Services jobs in Perth Wa

Entry Level Consultant jobs in Melbourne Vic

Technology Consultant jobs in Melbourne Vic

Technology Consultant jobs in Perth Wa

Technology Consultant jobs in Brisbane Qld

Information Technology Weekend jobs in Sydney Nsw

Product Support Specialist - Aviation IT (Sydney)

Trax USA Corp. -
Sydney NSW

Quick Apply

Job Details

Full-time

Qualifications

Customer service
Bachelor's degree
Business
Communication skills

Full Job Description

Description:

Trax is hiring a Product Specialist to join our growing team in the Sydney, Australia region. This position requires a firm understanding of the aviation field working with (or similar to) Technical Records, Engineering, Maintenance and/or Software Implementation to effectively contribute to the training and management of our product. The Product Specialist is responsible for learning our products, assisting in the development of documentation, conducting training, resolving technical and software problems and delivering excellent customer service. Trax is a highly collaborative environment where Product Specialists work very closely with other team members and clients to solve problems.

The Product Specialist will frequently communicate and work alongside our Programming teams, QA, Technical Writing & IT. The role involves excellent communication and technical skills to act as a liaison between our Programming Department and our Airline Customers.

Requirements:

Key Responsibilities

Act as a liaison between airline customers and programming department by answering phone calls and correspondence (Help Desk function)
Identify, research and resolve technical and software problems
Track and monitor customer issues to ensure a timely response and resolution
Liaison with our Development Department to document customer specifications
Test software program modifications and resolutions to report technical problems
Liaison with Technical Writing Department to develop documentation of new program features
Customer training (on-site or at Trax location).
On-call service for customer emergencies
Manage and coordinate customer projects - oversee implementations with support of our corporate team.
Ability to take on customer implementation projects to ensure smooth delivery of Trax products and services.
Other duties as assigned.

Qualification Requirements

Bachelor’s Degree in Aviation, Business or related field and at least 3-5 years of experience in the aviation field working with (or similar to) Technical Records, Engineering, Maintenance and/or Software Implementations.
Must have experience working with Trax or similar related aviation maintenance software.
Proficiency in the English language with ability to speak multiple languages, preferred.
Outstanding Communication skills – both verbal and written
Must have excellent communication, teamwork and problem-solving skills.
Excellent customer service skills, with ability to deescalate issues and provide solutions for customers.
Attention to customer issues with a sense of urgency to resolve and close to ensure business continuity for customers.

Other requirements:

This position requires 50%+ of domestic and international travel.
This position may require relocation.

Job type: Full time / Salaried

Job Level: Mid-level

Job Location: Remote

Remote: Yes

Quick Apply

Refine Your Search

it help desk jobs in sydney nsw

Product Support Specialist - Aviation IT (Sydney)

Front of House Receptionist / Facilities Support

Receptionist

Student Services Coordinator

Front Desk Associate, Sydney

Service Desk Manager

Human Rights & Responsible Supply Chain Coordinator

PRACTICE ASSISTANT / FRONT OF STAFF

Technology Consultant

Tech Enablement Specialist - Remote

Senior Helpdesk Associate

Vice President, Application Support, Equity Client Solutions/Equity Linked Technology

Quality Coordinator Knowledge & Training

Workplace Experience Coordinator

Programmatic Manager

Dispatch Storeperson

Client Technical Support

Workplace Experience Coordinator

Brand & Creative Strategist (Droga5 Sydney)

Data Center Technician, Global Server Operations

I want to receive the latest job alert for it help desk in sydney nsw

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected