In-Demand hotel maintenance Jobs in melbourne vic

Manager on Duty
Marriott International, Inc —Melbourne VIC
- Full-time
- Hospitality
- Administrative experience
- Senior Secondary Certificate of Education
1d
F&B Service Expert
Marriott International, Inc —West Melbourne VIC
- Part-time
- Senior Secondary Certificate of Education
- Education
- No degree
Chef de Partie
Marriott International, Inc —West Melbourne VIC
- Part-time
13h
Rydges Melbourne - Bar Manager
EVT Group —Melbourne VIC
- Full-time
- POS
- Communication skills
Guest Services Attendant (Housekeeping) - Shoppingtown Hotel
Endeavour Group —Doncaster VIC
- Employee assistance program
Revenue Analyst
Accor Apartments & Realty —Melbourne VIC
- Part-time
- Hospitality
- Microsoft Excel
- Management
Property Manager
Accor Apartments & Realty —Melbourne VIC
- Full-time
- Hospitality
- Management
- Communication skills
9d
Guest Services Attendant (Housekeeping) - Matthew Flinders Hotel
Endeavour Group —Chadstone VIC
- Employee assistance program
14d
The Victoria Hotel - Assistant Night Manager
EVT Group —Melbourne VIC
- Full-time
Body Corporate Cleaner
Arise Hotels & Apartments —Melbourne VIC
- Urgently hiring
- Organisational skills
- Communication skills
- Time management
Cluster Human Resources Coordinator
Marriott International, Inc —Docklands VIC
- Full-time
- Senior Secondary Certificate of Education
- Education
- No degree
Environmental Services Assistant
Ramsay Health Care —Windsor VIC
- Cleaning
- Referral program
Quick Apply
2d
QT Melbourne | Yamagen - Food & Beverage Attendant
EVT Group —Melbourne VIC
- Food service
- Restaurant
- Hotel experience
Finance Manager - Hybrid
Australia Pacific Airports (Melbourne) —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Presentation skills
- Employee assistance program

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F&B Service Expert
Marriott International, Inc —Melbourne VIC
Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1 year related work experience.
8d
F&B and Event Service Expert
Marriott International, Inc —Melbourne VIC
Our F&B Service Experts is skilled in a wide range of event functions and able to take the initiative and deliver a wide range of services to make sure that…

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hotel maintenance jobs near melbourne vic

Manager on Duty

Marriott International, Inc -
Melbourne VIC

Apply Now

Job Details

Full-time
1 day ago

Qualifications

Hospitality
Administrative experience
Senior Secondary Certificate of Education
Education
Hospitality Management
Front desk
Guest services

Full Job Description

Additional Information
Job Number26066366
Job CategoryRooms & Guest Services Operations
Location27 Little Collins Street, Melbourne, Victoria, Australia, 3000
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting Property Operations and Guest Relations Needs

Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

Communicates any variations to the established norms to the appropriate department in a timely manner.

Sends copy of MOD report to all departments on a daily basis.

Strives to improve service performance.

Ensures compliance with all policies, standards and procedures.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Supporting Profitability Goals

Understands and complies with loss prevention policies and procedures.

Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Managing the Guest Experience

Intervenes in any guest/associate situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and associate well being is preserved.

Empowers associates to provide excellent customer service.

Provides immediate assistance to guests as requested.

Serves as a leader in displaying outstanding hospitality skills.

Sets a positive example for guest relations.

Responds to and handles guest problems and complaints.

Ensures associates understand customer service expectations and parameters.

Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.

Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Records guest issues in the guest response tracking system.

Assisting Human Resources Activities

Participates as needed in the investigation of associate and guest accidents.

Observes service behaviors of associates and providing feedback to individuals.

Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.

Celebrates successes and publicly recognizes the contributions of team members.

Ensures associates are cross-trained to support successfully daily operations.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

hotel maintenance jobs in melbourne vic

Manager on Duty

F&B Service Expert

Chef de Partie

Rydges Melbourne - Bar Manager

Guest Services Attendant (Housekeeping) - Shoppingtown Hotel

Revenue Analyst

Property Manager

Guest Services Attendant (Housekeeping) - Matthew Flinders Hotel

The Victoria Hotel - Assistant Night Manager

Body Corporate Cleaner

Cluster Human Resources Coordinator

Environmental Services Assistant

QT Melbourne | Yamagen - Food & Beverage Attendant

Finance Manager - Hybrid

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I want to receive the latest job alert for hotel maintenance in melbourne vic

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