What Kestral is all about
Kestral is passionate about creating the industry standard in Radiology and Pathology information technology. We provide innovative software solutions that support laboratories and clinicians across Australia to deliver accurate, timely healthcare outcomes.
At Kestral, we thrive on working with talented, motivated people who enjoy solving problems, improving systems, and making a genuine impact through technology. We’re a collaborative, high‑performing team with a shared commitment to quality, innovation, and customer outcomes.
Join us and be part of a team that is genuinely proud of what we build and the difference it makes in healthcare.
What you’ll be doing at Kestral
We are seeking a Pathology Systems Engineer to join our Pathology Laboratory Systems (PLS) team. This role plays a critical part in supporting, configuring, integrating, and enhancing our pathology software solutions for new and existing customers.
You’ll work closely with laboratory and IT teams, developing technical solutions that support laboratory workflows, system integrations, reporting, and automation—while providing high‑quality customer support and continuous improvement.
Key Responsibilities
- Assist with the installation, configuration, and ongoing support of Kestral pathology systems for customer laboratories
- Design, develop, test, deploy, and maintain software scripts, report definitions (RDLs), and system configurations that underpin:
- Laboratory reporting
- Instrument interfacing and data integration
- HL7 message transformations and interoperability
- Diagnose and resolve complex system, integration, and data issues across development, test, and production environments
- Work directly with customers to understand laboratory workflows, identify system limitations, and recommend improvements or automation opportunities
- Conduct site visits to observe workflows, engage with laboratory and IT staff, and deliver practical, fit‑for‑purpose solutions
- Provide proactive customer and account support, including logging and managing support requests, upgrades, and enhancements
- Contribute to successful system upgrades, installations, extensions, and post go‑live support
- Develop and maintain technical and training documentation, and deliver training to customers and internal staff as required
- Collaborate with colleagues across Kestral on technical issues, projects, and continuous improvement initiatives
- Explore and evaluate emerging technologies, including AI‑driven tools and modern healthcare integration standards, to support innovation within pathology systems
What we’re looking for
Skills & Experience
- Australian recognised qualifications in IT and experience working with computer systems and supporting information systems
- Demonstrated technical aptitude, with proven ability to develop, test, deploy, and maintain scripts and software configurations across laboratory reporting, instrument integration, data transformation systems and AI‑driven analytical tools
- Proven ability to diagnose and resolve software defects, system errors, interface failures, and integration issues by tracing problems through multiple system layers, including undertaking software testing prior to customer delivery
- Capability to assess complex laboratory workflows through direct customer engagement and observation, and convert findings into documented business requirements, improvement recommendations, and implemented technical solutions
- Ability to identify manual or repetitive processes within laboratory workflows and develop scripted or automated solutions to improve efficiency and reduce errors
- Experience working with healthcare or complex integrated systems, preferably within pathology or radiology environments
- Experience working with healthcare interoperability standards, including HL7 and FHIR, and building or maintaining message transformation scripts and integration mappings
- Experience providing customer and product support, including building and maintaining effective customer relationships and delivering outcomes that support customer satisfaction
- Experience developing, maintaining, and delivering training materials and documentation, and providing training to customers and internal staff
- Professional and effective written and verbal communication skills, with the ability to liaise effectively with customers, users, and colleagues across all parts of the business
- Ability to work effectively as part of a team or independently when required, including collaborating with colleagues to meet shared objectives
- Ability to manage workload through effective prioritisation, multitasking, and keeping relevant stakeholders informed of progress
- High level of self‑motivation, professionalism, integrity, and maturity in presentation, attitude, and behaviour
- Knowledge of Australian healthcare regulatory frameworks, including NATA, TGA, RCPA, and Medicare
Want to get started?
If this role sounds like a great fit for you, we’d love to hear from you. Please submit your CV and an optional cover letter outlining your experience and interest in joining the Kestral team.
Kestral is a subsidiary of Jonas Software, a leading provider of enterprise management software for more than 40,000 customers across 15 countries. Jonas Software is a wholly owned subsidiary of Constellation Software Inc. (TSX: CSU).
Pay: $76,515.00 – $80,000.00 per year
Work Location: Hybrid remote in Heidelberg VIC 3084
