In-Demand customer service representative Jobs in karrinyup, wa

Customer Care Specialist
Vocus —Perth WA
- Full-time
- Hybrid work
- Customer service
- Education
- Parental leave
- Fuel discount
Quick Apply
10d
Customer Care Representative
Victaulic —Perth WA
- Overtime
- Microsoft Word
- Microsoft Excel
- Customer service
Customer Service Coordinator
Coates Hire —Welshpool WA
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Parental leave
- Employee discount
Customer Sales & Service - Repco Morley - Full Time
Repco —Morley WA
- Weekend availability
- Customer service
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
Customer Sales & Service - Repco Victoria Park - Full Time
Repco —East Victoria Park WA
- Full-time
Quick Apply
Ocean Freight Customer Service Representative
Toll Group —Perth WA
- Full-time
- Management
- Customer service
- Microsoft Office
Member Service Consultant
Royal Automobile Club of WA —West Perth WA
- Full-time
- Sales
- Customer service
Customer Sales & Service - Repco Midland - Casual
Repco —Midland WA
Quick Apply
6d
Customer Care Coordinator- North Perth
WSA APAC —North Perth WA
- Monday to Friday
- Customer service
- Administrative experience
- Clinic
- Parental leave
- Employee assistance program
Quick Apply
Telstra Retail: Part Time Customer Service & Sales Consultant FREMANTLE
Telstra Business Technology Centre Perth South —Perth WA
- Part-time
- Microsoft Excel
- Sales
- Communication skills
- Parental leave
1d
Guest Service Agent - Esplanade Hotel Fremantle
EVT Group —Fremantle WA
- Customer service
- Communication skills
- Hotel experience
- Parental leave
6d
Customer Care Coordinator-Midland
WSA APAC —Midland WA
- Monday to Friday
- Customer service
- Administrative experience
- Clinic
- Parental leave
- Employee assistance program
Quick Apply
Full Time Customer Service & Sales Consultant MORLEY
Telstra Business Technology Centre Perth South —Morley WA
- Full-time
- Microsoft Excel
- Sales
- Communication skills
- Parental leave
APS4 Member Services Officer – Legal
Administrative Review Tribunal —Perth WA
- Full-time
- Organisational skills
- Communication skills
12h
Full Time Customer Service & Sales Consultant MIDLAND
Telstra Business Technology Centre Perth South —Midland WA
- Full-time
- Microsoft Excel
- Sales
- Communication skills
- Parental leave

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Team Member - Innaloo
Grill'd —Innaloo WA
Points Towards Your ATAR: Your traineeship can count towards your senior certificate/ ATAR through recognised VET credits.
Quick Apply
Casual Sales Assistant - Karrinyup
Industrie —Karrinyup WA
*Creating an Unforgettable Customer Experience:* Responsible for providing customers with a genuine and helpful overall retail experience.
$23.24 - $33.19 an hour
Quick Apply
8d

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Customer Care Specialist

Vocus -
Perth WA

Quick Apply

Job Details

Permanent | Full-time
10 days ago

Benefits

Parental leave
Paid volunteer leave
Fuel discount

Qualifications

Customer service
Education

Full Job Description

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?

We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!

About the Role
As a Customer Care Specialist, you will provide first line customer support for non technical account enquiries. Reporting to the Customer and Partner Support Manager, the role works closely with account owners, billing, sales support, operations and assurance teams to resolve or triage customer enquiries.
Support queues operate between 8am and 7pm (AEST), requiring participation in a shift roster to ensure adequate coverage. The role follows Vocus’s hybrid working model (two days per week in the office). This is a desk based role with no expected travel to customer sites. Occasional travel for internal events may be required.

What you’ll be doing

Respond to non technical inbound customer enquiries and support requests, working with Customer Success, Assurance, Billing and Delivery teams to resolve issues in line with service level agreements.
Champion a customer centric approach in every interaction, ensuring customers feel heard, informed and supported.
Support customers with service cancellations, support management, billing and credit requests, and manual product activities as required.
Accurately document all support activities and resolutions in the ticketing system to support consistency and faster issue resolution.
Manage customer disputes and complaints in accordance with established processes to ensure timely resolution and cross business visibility.
Distribute customer education materials, including newsletters, case studies and how to guides, to improve product adoption and reduce repeat enquiries.
Capture customer feedback and monitor trends or recurring issues to inform service improvements and product innovation.
Work with Customer Success leadership and cross functional teams, including Marketing, Product and Delivery, to ensure customers receive coordinated and effective support.

What you’ll bring

Minimum 2+ years’ experience in a customer facing role.
Customer communication and empathy – Proficient
Incident triage and resolution – Proficient
Risk (churn) identification and mitigation – Working
Software and data analysis tools – Working
Collaboration with L2/L3 support teams – Proficient

What We Offer
Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

Diverse and dynamic teams with a supportive and inclusive culture.
Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
Flexible hours and a hybrid working environment
Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more.
Study assistance programs to excel your personal growth, learning and development.
Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.
We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.
With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.
About Us
As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.
Ready to take the next step?
If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!
We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.
If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.

Quick Apply

Refine Your Search

customer service representative jobs in karrinyup, wa

Customer Care Specialist

Customer Care Representative

Customer Service Coordinator

Customer Sales & Service - Repco Morley - Full Time

Customer Sales & Service - Repco Victoria Park - Full Time

Ocean Freight Customer Service Representative

Member Service Consultant

Customer Sales & Service - Repco Midland - Casual

Customer Care Coordinator- North Perth

Telstra Retail: Part Time Customer Service & Sales Consultant FREMANTLE

Guest Service Agent - Esplanade Hotel Fremantle

Customer Care Coordinator-Midland

Full Time Customer Service & Sales Consultant MORLEY

APS4 Member Services Officer – Legal

Full Time Customer Service & Sales Consultant MIDLAND

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