In-Demand call centre leader Jobs in melbourne, vic

Heath Records Clerk - Casual
Monash Health —Heatherton VIC
- Call employer
- Team management
- EMR systems
- Communication skills
Health Records Clerk - Full Time
Monash Health —Heatherton VIC
- Full-time
- EMR systems
- Communication skills
5d
Duplicate UR Administration Officer
Monash Health —Heatherton VIC
- Part-time
- Microsoft Excel
- Writing skills
- Databases
5d
Outbound Sales Executive
Corpay —Melbourne VIC
- Full-time
Team Leader - Mental Health Services
Victoria Police —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Communication skills
13d
Customer Operations Manager (Voice Team)
Amber Electric —Melbourne VIC
- $110,000 - $140,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Organisational skills
- AI
- Annual leave
- Work from home
Quick Apply
Personal Assistant to the OM Medicine MMC / OM Surgery MMC / OM Specialty MMC
Monash Health —Clayton VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
2d
Change Analyst
City of Boroondara —City of Boroondara VIC
- $114,259 - $127,587 a year
- Full-time
- Analysis skills
8d
Teacher Happiness Team Member
Stile Education —Melbourne VIC
- Office
- AI
Control Room Operator / Security Officer / Security Guard
Assetlink —Airport West VIC
- Part-time
- CPR Certification
- Customer service
- First Aid Certification
Account Executive - Renewables
Schneider Electric —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Management
- Sales
- Opportunities for advancement
12d
Operational Infrastructure Solution Specialist
STACK Infrastructure APAC —Melbourne VIC
- Full-time
- Azure
- Scripting
- Communication skills
Quick Apply
5d
Operating Theatre Technician
The Royal Melbourne Hospital —Parkville VIC
- Part-time
- No degree
- Annual leave
- Work from home
Service Operations Specialist
Sportsbet —Melbourne VIC
- Full-time
- Hybrid work
- DevOps
- AWS
- Scripting
- Annual leave
- On-the-job training
8d
Internal Sales (Automotive Parts Interpreter)
Zeder Corporation —Melbourne VIC
- Full-time
- Sales
Quick Apply
Insurance & Claims Consultant
Link Group —Docklands VIC
- Full-time
- Customer service
- Microsoft Office
- Computer skills
- Parental leave
- Employee assistance program
1d
Consultant Obstetrician
The Royal Women's Hospital —Parkville VIC
- Up to $11,660 a year
- On call
Senior Associate, Conduct and Compliance Risk
ANZ Banking Group —Melbourne VIC
- Full-time
- Communication skills
2d
Director City Liveability
Knox City Council —City of Knox VIC
- Temporary
Associate – Ops
WNS Global Services —Melbourne VIC
- Full-time
- Remote
- Customer service
- Microsoft Office
- Communication skills
Quick Apply

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Heath Records Clerk - Casual

Monash Health -
Heatherton VIC

Apply Now

Job Details

Casual

Benefits

Salary packaging
On-site parking

Qualifications

Team management
EMR systems
Communication skills
Hospital experience

Full Job Description

Job Requisition ID: 6905

Legal Entity: Monash Health

Location: Heatherton, VIC, AU, 3202

Employment Type: Casual

Posting Date: 27 May 2026

Monash Health is a great place to work

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage.

To see first-hand what our colleagues think about working here, take a look at the following short videos: monashhealth.org/careers.

About Us

Scanning Centre is based at Kingston. We had amalgamated Dandenong, Clayton and Casey medical records department in 2019.

Our Team processes documents from Sandringham, Victorian Heart Hospital, Clayton, Dandenong, Casey, all Mental Health/Community sites and SECASA.

Our Team operates with over 60 EFT, we have 5 Team Leaders overseeing their own direct reports under different portfolios and 2 Trainer and Auditors. We work alongside Clinical Support Services that manages digital uploads.

We collect, prep and scan medical records 7 days a week, 365 days in a year. We prep and scan over 400,000 pages a month whilst ensuring quality standards against the PROV guidelines are below 1.2% error rate. Our department oversees various operations such as Double UR's, Research, Screening OP referrals, Release of Information (after hours) and electronic uploads.

This department has highly skilled staff who are able to process, audit, uphold data integrity with high standards.

About the Role

Casuals at the Scanning Centre cover annual leave, long service leave, planned and unplanned leave.

This role is based in Kingston Centre, Melbourne, Victoria however you may be required to work at different sites such as Clayton, Dandenong or Sandringham.

Responsibilities

As a part of large team, your responsibilities will include but not limited to:

Prepping/Sorting and assembling of sensitive, medical records documents for scanning within departmental KPI's
Follow business rules and policies and procedures
Understanding of the Health Records Act and Privacy Act
Scanning the paper medical record into an electronic format using the Kodak and Infomedix software systems in a timely and efficient manner.
Ability to use PAS Systems and EMR
Accurate entry of information into a variety of systems including iPM and SMR
Handling of incoming telephone calls and written requests from internal and external parties - After Hours for Release of Information
Management of inboxes
Tracking the location of all medical records that pass through the department, and those known to be located in other departments of the hospital.
Facilitate the timely, efficient and confidential transfer of medical records or health information to other departments and sites within Monash Health
Ad Hoc request from Team Leaders and Management
Prepping and Scanning against KPI’s
Printing leader sheets
Filtering documents
Collection of documents from different sites and wards
Ensuring confidentiality protocols are met with transport of medical records
Reporting statistics and data to management
Ability to work and travel across sites
Have an understanding of Record Management
Be involved in training
Answering calls from internal and external stakeholders
Handling calls such as ROI, Research and patients

About You

To ensure your success in this role you will bring the following demonstrated skills, experience and knowledge:

Outline skills / experience / attitude:

Being a team player
Honest and Transparent
Enjoys challenges
Works well under pressure
Can adapt to constant changes
Respectable communication skills
Well mannered and well presented as you will be walking around wards and collecting notes
Experience in managing a team including performance reviews and conflict resolution
Learning on the spot
Attitude of learning new things, taking on a challenges and a can do attitude
Background in Health Information Services or hospital setting

Mandatory requirements of the role - qualifications, licences, memberships:

Preferable - experience in working in a health information services department

Employee benefits include:

Salary packaging to optimise your take home pay

On site subsidised staff parking

For a confidential discussion and to explore the opportunity further, please call Julie Nguyen on 9554 8042.

Position Description can be found here

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date.

Applications close: 10 June 2026

Apply Now

Refine Your Search

call centre leader jobs in melbourne, vic

Heath Records Clerk - Casual

Health Records Clerk - Full Time

Duplicate UR Administration Officer

Outbound Sales Executive

Team Leader - Mental Health Services

Customer Operations Manager (Voice Team)

Personal Assistant to the OM Medicine MMC / OM Surgery MMC / OM Specialty MMC

Change Analyst

Teacher Happiness Team Member

Control Room Operator / Security Officer / Security Guard

Account Executive - Renewables

Operational Infrastructure Solution Specialist

Operating Theatre Technician

Service Operations Specialist

Internal Sales (Automotive Parts Interpreter)

Insurance & Claims Consultant

Consultant Obstetrician

Senior Associate, Conduct and Compliance Risk

Director City Liveability

Associate – Ops

I want to receive the latest job alert for call centre leader in melbourne, vic

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