At ICC Sydney, Australia’s leading convention, exhibition and entertainment precinct, we’re more than just a world class venue and brand – we’re a community of passionate professionals dedicated to putting our people first. As part of our close-knit team, you’ll help deliver unforgettable events and experiences in a space that fosters creativity and collaboration.
We prioritise inclusivity and support, creating an environment where every team member can thrive. If you need any adjustments during the recruitment process, don’t hesitate to reach out to our team at [email protected] or call 02 9215 7188. You can also connect with one of our internal diversity streams for additional support.
About this opportunity:
The Full-Time Supervisor, ICT Event Operations role plays a hands-on leadership role, guiding and mentoring the ICT Support Analyst team while ensuring exceptional service delivery across a fast‑paced, event‑driven environment. This role is responsible for supporting clients, exhibitors and internal team members by ensuring ICT services are delivered safely, accurately and to agreed service levels.
You will lead day‑to‑day ICT operations for events, oversee helpdesk performance, and work closely with internal operational departments to ensure systems integrate seamlessly across Audio Visual, Building Services and Sustainability, Retail and Administration platforms.
In this role, you will also:
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Install, configure, troubleshoot and remove ICT services, communications and associated equipment for team members, clients and exhibitors.
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Deploy and configure network solutions in an accurate, functional and safe manner within a dynamic event‑based environment using ICC Sydney tools and systems.
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Maintain warm, professional and hospitable relationships with internal and external customers, representing ICT with professionalism at all times.
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Identify opportunities for process improvement and contribute observations, advice and recommendations to enhance ICT operating procedures.
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Provide reporting and feedback on projects, tasks and events as required.
Why ICC Sydney?
ICC Sydney offers more than just a job – we provide the chance to be part of something extraordinary. We create world class experiences while fostering a collaborative, inclusive culture where your ideas and skills are valued.
As part of our team, you’ll help deliver unforgettable events and experiences while enjoying a range of exceptional benefits, including:
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Free and fresh daily meals.
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Heavily discounted car parking and dry cleaning.
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Additional and generous leave opportunities including paid wellbeing leave, volunteer leave and parental leave.
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Purchased leave, novated leasing and salary sacrificing options.
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Access to exclusive health insurance offers and an executive superannuation arrangement.
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Team social events; regular companywide meetings and networking, annual awards night, social clubs and committees and diversity and inclusion activations.
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Access to discounted or complimentary event tickets.
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A coffee and pastry on us, on your birthday.
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Regular professional development and learning opportunities.
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We encourage your work life balance and offer flexibility to suit you.
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As an international company, Legends Global can offer future career opportunities throughout our global network of venues.
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CBD location close to public transport and in the heart of the Darling Harbour precinct.
ICC Sydney is committed to prioritising equitable, sustainable and innovative practices for all team members and visitors. This includes people with all abilities, First Nations Peoples, people across all generations, LGBTQIA+ individuals, new Australians, parents and carers, and families of all structures. Our diverse, passionate team drives a culture of collaboration, inclusion and service excellence.
Required Skills & Experience:
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Minimum 18 months working experience in an ICT capacity within a professional customer service environment.
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Working knowledge of MS Office suite including Word, Excel, PowerPoint, Outlook.
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Working knowledge of networking technologies including wireless technologies and security.
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Current knowledge of hospitality, convention and exhibition industry (desirable).
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Ability to work under pressure and meet deadlines.
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Proven ability to use initiative and be solutions driven.
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Work effectively in high-pressure situations.
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High standard of communications skills.
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Valid working rights in Australia.
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You must be 18 years or over.
What to expect next:
If this sounds like the right role for you, we look forward to receiving your application.
At ICC Sydney, we trust your resume covers your skills, but we’re also looking for like-minded passionate, and friendly people to continue to build on our strong culture. Should your application progress, you will be invited to attend an interview.
To be eligible for employment you must have valid working rights in Australia.
Please Note; relevant screening checks will be conducted as part of the recruitment process. This includes a National Police Background Check for successful candidates. You will also be required to show proof of identity that meets the 100-point check. Shortlisted candidates may also be required to complete an appropriate and relevant health assessment as part of the recruitment process.
Join us at ICC Sydney, where you can bring your best, whole self to a team that truly puts people first.
This position includes a base salary range of $85,000 to $95,000 per annum.
