In-Demand renewal specialist Jobs in sydney, nsw

Customer Experience Manager - Mid Market
Axsys —Sydney NSW
- Analysis skills
- AI
- Leadership
- Parental leave
2d
Customer Communications & Complaints Specialist
Fetch Pet —Sydney NSW
- Full-time
- Hybrid work
- Customer service
Corporate Account Director, Northern Region
Benefact Group —Sydney NSW
- Hybrid work
- Finance
- Bachelor's degree
- Business
- Annual leave
- Parental leave
Quick Apply
Expression of Interest - Associate Director (Development Advisory)
URBIS —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
14d
Cyber & Technology Manager, A&NZ
Chubb —Sydney NSW
- Full-time
Head of Property
Harris Farm —Sydney NSW
- Full-time
- Hospitality
- PMP
- No degree
Consulting Manager – Digital Advisory, Business Operations Contractor (Sydney)
Information Services Group —Sydney NSW
- Research
- Master's degree
- Analysis skills
- Parental leave
- Employee assistance program
5d
Customer Experience Manager - Mid Market
MYOB —Sydney NSW
- Hybrid work
- Analysis skills
- AI
- Leadership
- Parental leave
2d
Business Development Manager -Service Sales, NSW
Vertiv —Sydney NSW
- Sales
- Business development
- Business
Account Manager Sr Lead, Strategic Accounts
FIS Global —Sydney NSW
- Full-time
- Sales
- Analysis skills
- Presentation skills
- Employee stock purchase plan
- Health insurance
Account Manager
Hewlett Packard Enterprise —Sydney NSW
- Full-time
- Management
- Sales
- Business development
Senior Stormwater Project Engineer
Northern Beaches Council —Northern Beaches NSW
- $121,186.47 - $140,839.32 a year
- Full-time
- Wellness program
8d
Senior Product Manager
Wolters Kluwer —Macquarie Park NSW
- Full-time
- Hybrid work
- APIs
- AI
- Leadership
- Work from home
- Parental leave
Senior Lecturer/Associate Professor in Migration Law
Australian Catholic University —North Sydney NSW
- $151,018 - $188,772 a year
- Full-time
- Leadership
Interior Designer - Hospitality - Senior
Gensler —Sydney NSW
- Full-time
- Hospitality
- Profit sharing
Director, Support Field Delivery, APJC, AWS Enterprise Support Support
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- Engineering
- Master's degree
- AWS
1d
Director - Relationship Manager (Corporate Segment - Mining, Oil & Gas, and Exploration)
Moody's —Sydney NSW
- Management
- Finance
- Education
Senior Manager, Platform Services Owner Digital Applications
Link Group —Parramatta NSW
- Hybrid work
- Management
- Engineering
- Analysis skills
- Parental leave
- Employee assistance program
7d
Account Manager Advertising, Amazon
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Sales
- Marketing
- Data analysis skills
1d
Principal Customer Success Manager (Investment Management Software and Services)
SimCorp A/S —Sydney NSW
- Full-time
- Hybrid work
- Management

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Customer Experience Manager - Mid Market

Axsys
Sydney NSW

Apply Now

Job Details

2 days ago

Benefits

Parental leave

Qualifications

Analysis skills
AI
Leadership

Full Job Description

We’re a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed.

At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them.

And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business.

About the Role

We're looking for a Customer Experience Manager to join MYOB's Mid-Market Customer Success and Experience team in a leadership role that shapes how we engage with customers and partners across the moments that matter most.

You'll lead MYOB's Voice of Customer and Partner approach, own customer relationship architecture and end-to-end journey orchestration, and step in to govern high-impact issues when normal channels are not progressing.

This role sits at the intersection of customer advocacy, operational leadership, and cross-functional execution. You'll work across Product, Design, Technology, Support, Services, Sales, Marketing, Customer Success, Finance, Legal, and Operations to ensure customers experience a single, coordinated path across AI-led, digital, assisted, and human interactions.

When experiences are fragmented, you connect them. When issues are stuck, you drive them forward. When customers and partners are telling us something matters, you turn that insight into action and systemic improvement.

What will keep you busy...

Voice of Customer and Partner strategy and measurement, including listening points across the journey and metrics such as NPS, CSAT, CES, qualitative feedback, and behavioural signals
Customer relationship architecture and end-to-end journey orchestration across onboarding, support, growth, renewal, and advocacy
Experience design across AI-led, digital, assisted, and human interactions, including clear hand-offs that protect trust, quality, and outcomes
Governance of complex, sensitive, and high-risk customer issues, including Heal Desk, executive complaints, and cross-functional critical issues
End-to-end complaints management, customer communication governance, and closed-loop operating cadences so customers receive clear updates and issues are driven through to closure
Root cause analysis and systemic improvement programs that reduce friction, remove recurring problems, and improve retention, loyalty, adoption, and cost to serve
Leadership of a high-performing customer experience function, including setting direction, building capability, and developing specialist team members

What we'd love to see from you...

Proven background in customer experience and relationship architecture, customer operations, journey orchestration, or related leadership roles in complex B2B tech, SaaS, financial services, or similar environments
Proven people leader who sets direction, prioritises well, coaches teams, and drives accountability
Strong Voice of Customer, journey insight, and customer-led prioritisation experience
Proven success crafting journeys and reducing friction across customer touchpoints
Proven track record to lead complex cross-functional issue resolution without direct authority
Strong analytical and systems thinking, including dashboards, root-cause analysis, journey analytics, and executive reporting
Sound judgement balancing customer, commercial, compliance, risk, and operational outcomes
Experience designing or governing AI-supported, digital, assisted, and human journeys
Relevant tertiary qualification advantageous

Our Culture & Benefits

At MYOB our values are at the heart of everything we do. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.

Enjoy a flexible, hybrid workplace that brings balance to how you work, all of our centrally located offices come together for a number of in-person celebrations and social events

Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers

Benefit from our partnership with Sonder, which supports the wellbeing of our team members

Unlock your potential via in-house training and programs, LinkedIn Learning, conferences and study assistance

Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more

Join our communities, built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution

At MYOB, we’re all about embracing difference and backing people to be their true selves. We’re proud to be an equal opportunity employer and big believers that the best hires don’t just fit our culture — they add to it. That means bringing your unique contributions, lived experiences, and fresh perspective to the table.

Love the sound of MYOB and this role but don’t tick every single box in this ad? Apply anyway! Studies show that women and underrepresented groups often hold back if they don’t meet every requirement — but we want to hear from you.

We’re proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

renewal specialist jobs in sydney, nsw

Customer Experience Manager - Mid Market

Customer Communications & Complaints Specialist

Corporate Account Director, Northern Region

Expression of Interest - Associate Director (Development Advisory)

Cyber & Technology Manager, A&NZ

Head of Property

Consulting Manager – Digital Advisory, Business Operations Contractor (Sydney)

Customer Experience Manager - Mid Market

Business Development Manager -Service Sales, NSW

Account Manager Sr Lead, Strategic Accounts

Account Manager

Senior Stormwater Project Engineer

Senior Product Manager

Senior Lecturer/Associate Professor in Migration Law

Interior Designer - Hospitality - Senior

Director, Support Field Delivery, APJC, AWS Enterprise Support Support

Director - Relationship Manager (Corporate Segment - Mining, Oil & Gas, and Exploration)

Senior Manager, Platform Services Owner Digital Applications

Account Manager Advertising, Amazon

Principal Customer Success Manager (Investment Management Software and Services)

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