In-Demand online beauty Jobs in sydney nsw

Customer Service Lead
Jivaro —Sydney NSW
- Up to $120,000 a year
- Full-time
- Hybrid work
- Customer service
- AI
Sales Advisor 12hr - Warringah Mall
H&M —Brookvale NSW
- Part-time
- Merchandising
- Employee discount
Quick Apply
5d
Retail Associate | OPSM Ashfield, NSW
OPSM —Ashfield NSW
- Part-time
- Sales
- Customer service
- Communication skills
9d
MECCA George Street - Flagship Operations Manager
Mecca Brands Pty Ltd —Sydney NSW
- Full-time
- Merchandising
- Organisational skills
- Communication skills
Associate Dispenser | OPSM Rhodes, NSW
OPSM —Rhodes NSW
- Part-time
- Sales
- Customer service
- Communication skills
Agency Lead - IMAA
Are Media —Sydney NSW
- Full-time
- Remote
- CRM software
- Sales
- Communication skills
- Work from home
- Parental leave
8d
Floor Manager - Macquarie
Sephora —Sydney NSW
- $32.24 an hour
- Weekend availability
- Merchandising
- Microsoft Office
- Parental leave
- Employee discount
Assistant Store Manager - Chatswood
Decjuba —Chatswood NSW
- Full-time
- Merchandising
- Referral program
Client Partnership Manager Personal Care
Cartology —Surry Hills NSW
- Full-time
- Hybrid work
- Management
- Sales
- Office
Floor Manager - Warringah Mall
Sephora —Sydney NSW
- $32.24 an hour
- Weekend availability
- Merchandising
- Microsoft Office
- Parental leave
- Employee discount
Commercial Product Manager - Content
Are Media —Sydney NSW
- Full-time
- Remote
- Management
- Sales
- Product management
- Work from home
- Parental leave
1d
Hairdresser
Hairhouse —Bondi Junction NSW
- Employee discount
Category Manager
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Bachelor's degree
- Organisational skills
- Negotiation
- Commuter assistance
- Health insurance
Assistant Store Manager - Miranda
Decjuba —Miranda NSW
- Full-time
- Merchandising
- Referral program
7d
Talent Acquisition Specialist (Sydney)
Fresha —Sydney NSW
- Full-time
- Recruiting
- In-person
- AI
Quick Apply
Graphic Designer
White Fox Boutique —Sydney NSW
- Full-time
- Office
- Marketing
- Employee discount
Quick Apply
Hairdresser - Mulitiple Positions Across Sydney Metro
Hairhouse —Sydney NSW
- Microsoft Excel
- Employee discount
Senior Category Manager
Amazon Corporate Services Pty Ltd —Sydney NSW
- Full-time
- Master's degree
- Analysis skills
- Presentation skills
- Commuter assistance
- Health insurance
Floor Manager - Parramatta
Sephora —Parramatta NSW
- Weekend availability
- Merchandising
- Microsoft Office
- Parental leave
- Employee discount
6d
Project Manager - Advertising Sales
Are Media —Sydney NSW
- Full-time
- Remote
- Sales
- Work from home
- Parental leave

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Customer Service Lead

Jivaro
Sydney NSW

Apply Now

Job Details

Full-time
Up to $120,000 a year

Qualifications

Customer service
E-commerce
Scalability
AI

Full Job Description

Flexibility - 2 Days WFH
Opportunity to join a high-growth, digitally led consumer business
Full-time, permanent role

Customer Service Lead
Sydney, CBD
Up to $120K + Super

About the company:
Join a fast-growing Australian consumer brand group operating across beauty, wellness, and lifestyle categories, with a strong ecommerce and digital-first presence. Known for innovative products, engaged online communities, and rapid growth across local and international markets, the business is continuing to invest heavily in customer experience, digital capability, and scalable operations.

About the role:
Our client is seeking a Customer Service Lead to take ownership of the end-to-end customer experience function across multiple high-growth ecommerce brands. Reporting into senior digital leadership, this role will lead daily customer service operations, optimise support systems and processes, and deliver exceptional customer experiences across all digital and marketplace channels.
This is a hands-on leadership role suited to someone who thrives in a fast-paced ecommerce environment and is passionate about building scalable customer experience functions.

Responsibilities:

Lead and manage the end-to-end customer service function across multiple ecommerce brands
Oversee support operations across email, live chat, helpdesk, social, AI agents, and marketplace channels
Manage and optimise customer service platforms, workflows, automations, and operational processes
Develop scalable SOPs, improve response quality, and drive customer satisfaction outcomes
Lead, coach, and support a small customer service team while managing KPIs and performance metrics
Deliver customer insights and reporting to identify trends, improve experiences, and support business decisions

About you:

3–5+ years’ experience in customer service or customer experience roles within ecommerce or consumer brands
Previous experience leading or mentoring customer support teams in fast-paced environments
Strong understanding of DTC customer journeys and post-purchase experience
Hands-on experience using Gorgias or similar customer support platforms
Excellent communication, stakeholder management, and problem-solving skills
Highly organised with the ability to manage competing priorities and drive continuous improvement

Benefits:

Hybrid working arrangement with 2 Days WFH
Opportunity to join a high-growth, digitally led consumer business
Work across multiple exciting ecommerce and lifestyle brands
Fast-paced, collaborative culture with strong leadership support
High-impact role with ownership and autonomy across customer experience

Apply Now

Refine Your Search

online beauty jobs in sydney nsw

Customer Service Lead

Sales Advisor 12hr - Warringah Mall

Retail Associate | OPSM Ashfield, NSW

MECCA George Street - Flagship Operations Manager

Associate Dispenser | OPSM Rhodes, NSW

Agency Lead - IMAA

Floor Manager - Macquarie

Assistant Store Manager - Chatswood

Client Partnership Manager Personal Care

Floor Manager - Warringah Mall

Commercial Product Manager - Content

Hairdresser

Category Manager

Assistant Store Manager - Miranda

Talent Acquisition Specialist (Sydney)

Graphic Designer

Hairdresser - Mulitiple Positions Across Sydney Metro

Senior Category Manager

Floor Manager - Parramatta

Project Manager - Advertising Sales

I want to receive the latest job alert for online beauty in sydney nsw

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