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Account Specialist

HotSchedules Corporate
Bondi Junction NSW

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Job Details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Presentation skills
Typing
Communication skills

Full Job Description

We Are:

Well-known across the globe for bringing the restaurant, retail and hospitality industries to the Cloud with our pioneering web & mobile products, superior customer service – and the people who make this happen.

Our Values: Because they are important to us!

Service – We strive to delight our customers by anticipating their needs with simple, intuitive tools. We are serial entrepreneurs with a deep desire to do the right thing for our customers.

Creativity – We believe to make real change; we must be the catalyst and bring unbridled enthusiasm for innovation and continuous improvement.

Family – We seek and reward intelligent team members who exude honesty, integrity and accountability. We believe diversity and transparency in thought, practice and culture is an asset, not a risk.

Fun – We move fast, have fun and love what we do all while honoring work-life balance. We are intelligent risk-takers, never allowing blind enthusiasm to overtake reason.

Humility – We are responsible to our customers, our team members and our investors equally, requiring professional courage and humility.

Responsibility as an Account Specialist
The RBC Account Specialist are responsible for being the direct point of contact for enterprise customers for all support, product configurations, training and daily needs. The Account Executive will establish strong customer relationships by executing an unparalleled level of service through all customer interactions. This position requires the ability to manage several accounts simultaneously, become a product expert and escalate product issues for immediate resolution. Documenting the customer progression for all internal departments is a vital element of this position and requires strong verbal and written communication skills.

Requirements

Desired Skills and Experience:

The ability to successfully support the daily needs of assigned enterprise customers
Support multiple product offerings
Schedule, host and facilitate client training for administrators
Communicate client requirements and/or schedules to internal staff in a timely and executable manner in order to promote optimum cost efficiency and a smooth deployment of RBC products
Establish documentation to track customer progress, customer cases and escalation issues in the internal database
Facilitate customer support and communication between the Customer Care team and the dedicated Customer Success Specialist to ensure all parties are aware of the status of major issues or configuration changes
Deliver an unparalleled level of customer service to all RBC accounts by building rapport with clients, meeting their expectations and following up to completion on all issues

Qualifications:

Proficient in Microsoft Office Products including Outlook, Excel, Word and PowerPoint
At least 2 years Customer Service experience required
Able to multitask while working independently and efficiently to meet given deadlines
Ability to respond in a prompt, timely manner to all incoming communication (telephone calls and emails)
Be self-motivated, detail-oriented, and organized
Excellent communication skills (oral & written)
Strong presentation skills
Must have a strong team attitude, be well spoken, outgoing, dependable, and flexible
Prior experience with any Red Book Connect product is a plus
Typing proficiency: 40-60 wpm

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