Company Description
At Pullman & Mercure Melbourne Albert Park, We grow through curiosity!
Situated opposite Albert Park Lake, our dual-brand hotel hosts 378 rooms, restaurant, bar, pool, gym and one of the largest conference spaces in Melbourne with 32 conference spaces; offering business and leisure travellers a lavish space to meet and rejuvenate.
Together, We Champion Progress...
At Pullman, Progress is at the heart of what we do! By joining Accor and Pullman & Mercure Melbourne Albert Park, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.
Join a team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.
Job Description
We are currently seeking Part-Time Housekeeping Supervisor to join our Housekeeping team at Pullman & Mercure Melbourne Albert Park. Reporting to the Assistant Housekeeping Manager and Executive Housekeeper, you will play a key role in leading daily housekeeping operations, supporting and developing team members, maintaining exceptional cleanliness standards, and ensuring a safe, efficient and seamless guest experience across our dual-branded hotel. As our next Housekeeping Supervisor, your duties will include:
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Oversee and assist with managing the in-house Housekeeping Department.
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Allocate and organise daily room assignments and team responsibilities.
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Ensure guest rooms are cleaned, inspected and released in a timely manner to meet arrival and check-in requirements.
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Perform detailed room inspections to ensure brand excellence is upheld.
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Lead by example in promoting a positive safety culture, ensuring safe work practices are followed, hazards are identified and reported, and housekeeping team members comply with all WHS policies and procedures.
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Support roster planning and operational efficiency.
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Support housekeeping management in administrative tasks including tracking learning & development participations
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Coach, mentor and train Public Area Attendants, Housepersons and Room Attendant team members in line with brand standards
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Build and maintain strong relationships with Front Office, Engineering and other operational departments to support a seamless guest experience.
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Coordinate all work activities on a shift-to-shift basis, ensuring all department procedures are followed and daily tasks are completed according to Pullman and Mercure standards.
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Assist in controlling of all housekeeping inventory, including chemicals, linen and supplies
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Assist in controlling of all housekeeping team member uniforms, ensuring adequate supplies are available
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Support housekeeping leadership in fostering a positive, inclusive and high-performing team culture through effective communication, recognition and accountability.
Qualifications
What you will bring to the role:
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Experience in a Housekeeping Supervisor role (upscale hotel background is ideal)
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Strong leadership and team coordination skills
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Meticulous eye for detail and standards of cleanliness
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Ability to prioritise in a fast-paced environment
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Clear communication - written, verbal and interpersonal
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A proactive and guest-first mindset
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Flexibility to work a rotating roster across mornings and evenings, weekdays and weekends
Additional Information
Benefits and Perks
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Enjoy exclusive Accor discounts and global benefits, including but not limited to accommodation and food & beverage discounts for you, and for your family and friends.
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Access to Accor Partner Benefits such as Europcar.
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Discounted onsite car park available.
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Access to confidential Employee Assistance Program.
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Inclusive and diverse environment.
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A friendly and supportive work environment.
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Excellent opportunity to further grow and develop your career with an industry leader
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Reward and recognition programs, including Annual Service Recognition and Accor Tenure Milestone recognition
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Mentoring and career development along-side experienced and dedicated professionals
**We are unable to provide sponsorship for this role, so Australian working rights are required.**
