In-Demand customer service representative Jobs in sydney central business district nsw

Customer Suppport Representative
Validis —Sydney NSW
- $65,000 - $75,000 a year
- Remote
- Microsoft Excel
- Microsoft Office
- QuickBooks
Customer Service Representative
Percepta —Sydney NSW
- No weekends
- Customer service
- Microsoft Office
- Senior Secondary Certificate of Education
- Tuition reimbursement
- Employee assistance program
Quick Apply
Client Services SPECIALIST
Lorica Partners —Sydney NSW
- Financial services
Customer Support Agent
Prospa —Sydney NSW
- Customer service
- Parental leave
- Employee assistance program
Quick Apply
Customer Support Specialist (4017)
GBG —Sydney NSW
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Presentation skills
Quick Apply
5d
Customer Service Representative (Full-time)
DBM Supplies Pty Ltd —Merrylands NSW
- Up to $60,000 a year
- Full-time
- Customer service
- Microsoft Office
- POS
Quick Apply
2d
Client Service Representative
IQVIA —North Sydney NSW
- Full-time
- Microsoft Office
- Bachelor's degree
6d
Customer Service Representative
Go Fast Bits —Peakhurst NSW
- Full-time
- Microsoft Excel
- Microsoft Office
- Communication skills
Customer Service Representative
DK THOMPSON PARTNERSHIP Multi brand franchise of Hertz Australia —Castle Hill NSW
- Weekend availability
- Sales
- Customer service
- Computer skills
- Employee discount
Quick Apply
8d
Reddy Express Wahroonga - Customer Service Rep
OTR —Wahroonga NSW
- Weekend availability
- Customer service
2d
Customer Service Representative
Victorias's Basement —Alexandria NSW
- Weekend availability
- Sales
- Customer service
- POS
- Employee discount
Quick Apply
Customer Service Coordinator – Billing & Operations
CIMC WETRANS AUSTRALIA PTY LTD —Auburn NSW
- $70,000 - $75,000 a year
- Overtime
- In-person
Quick Apply
Guest Service Agent
Accor Apartments & Realty —Sydney NSW
- Weekend availability
- Hospitality
- Front desk
- Communication skills
Customer Success Representative
Semios —Sydney NSW
- $70,000 - $80,000 a year
- Full-time
- Remote
- CRM software
- Office
- Communication skills
- Parental leave
Quick Apply
Customer Sales & Service - Repco Waitara - Casual
Repco —Waitara NSW
- Monday to Friday
Quick Apply
Guest Service Agent
InterContinental —Sydney NSW
- Computer skills
- Communication skills
- Hotel experience
- Employee discount
- Gym membership
Casual Guest Service Agent - Rydges Darling Square Apartment Hotel
EVT Group —Sydney NSW
- Weekend availability
- Communication skills
Customer Service Specialist
Law Partners —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- Communication skills
Customer Service Advisor
Hampers and Gifts Australia —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Data entry
- Employee assistance program
- Employee discount
Quick Apply
8d
Customer Service Representative
Acorn Rentals —Macquarie Park NSW
- Full-time
- Customer service
- No experience needed
- Organisational skills

I want to receive the latest job alert for customer service representative in sydney central business district nsw

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service representative jobs near sydney central business district nsw

Guest Service Agent jobs in Sydney NSW

Customer Service Representative jobs in Sydney NSW

Customer Service Representative jobs in North Sydney NSW

Customer Success Manager jobs in Sydney NSW

Buyers Agent jobs in Melbourne Vic

Guest Service Agent jobs in Glenelg Sa

Guest Service Agent jobs in Western Australia

Guest Service Agent jobs in Melbourne Vic

Customer Service Manager jobs in Sydney Nsw

Community Service jobs in Mandurah Wa

Customer Service Representative jobs in Helensvale Qld

Hospital Food Service jobs in Westmead Nsw

Customer Service Representative jobs in Golden Grove Sa

Customer Service Representative jobs in Gordon Nsw

Food Service Assistant jobs in Ringwood Vic

Customer Service Representative jobs in Craigieburn Vic

Service Desk Analyst jobs in Melbourne Vic

Customer Service Representative jobs in Dandenong Vic

Patient Service Assistant jobs in Perth Wa

Government Customer Service jobs in Sydney Nsw

Customer Suppport Representative

Validis
Sydney NSW

Apply Now

Job Details

$65,000 - $75,000 a year

Qualifications

Jira
Microsoft Excel
Deployment
Accounting software
Microsoft SQL Server
Technical support
Microsoft Office
Xero
Zendesk
QuickBooks
SaaS
AI
Communication skills

Full Job Description

About Validis

We’re a team of passionate, data-driven people on a mission to help the accounting and financial services industries move faster with better data. Our platform is built to extract and standardise accounting data, making it easy for audit firms and financial institutions to securely connect to their customers’ accounting packages. Validis is a B2B SaaS company with operations in the UK, US, and Australia.

Our clients include the Big Four, global banks, and national firms who use Validis to streamline data collection. Validis has experienced significant growth since its inception and to support this, we are looking to expand our teams across a number of strategic areas.

At Validis, we focus on the interconnected concepts of diversity & inclusion. We’re building a place where people can be themselves, contribute openly, and embrace the integrity of their own ideas. We value different perspectives, equitable opportunities, and a respectful, collaborative culture - because diverse teams build better products and deliver better outcomes for our clients. We believe in unbelievable talent and provide and integrated workplace where you can excel.

About the role

We’re looking for an experienced Customer Support Representative to join our Australian team on a fully remote basis, working in the AEST time zone.

This is a client-facing, technically engaged role at the heart of our customer support function. You’ll work closely with our UK and US teams to ensure our Australian clients receive consistent, high-quality support — and that their end-users are set up for success from day one.

You’ll play a key role in onboarding new clients, resolving technical issues, and contributing to the continuous improvement of our support processes. This is a role for someone who is proactive, commercially aware, and genuinely invested in getting things right for the customer.

Key responsibilities of the Customer Support Rep:

Client Support

Act as the primary point of contact for Australian clients, handling support queries across phone, email, and Zendesk
Manage a queue of support requests, keeping clients informed at every stage and resolving issues within agreed SLAs
Triage and escalate technical issues to second-line support via Jira, with clear documentation and context
Troubleshoot bugs and product issues, working collaboratively with engineering and product teams to reach resolution

Client Onboarding & Training

Deliver end-client onboarding sessions to help clients and their end-users successfully connect and share data

Support clients through their initial setup, proactively resolving blockers that could delay their first successful data share

Deliver training to clients on product features, best practices, and self-service tools

Contribute to onboarding playbooks and process improvements as the function scales

Documentation & Reporting

Maintain and improve knowledge base content, FAQs, and help documentation to ensure accuracy and coverage of common issues

Contribute to the development of AI-assisted onboarding tools by identifying recurring queries and gaps in self-service content

Maintain internal environments, keeping installed software current with recent releases

Maintain accurate records of all support interactions in Zendesk

Contribute to SLA and CSAT reporting, helping to surface trends and flag risks

Support ad hoc product testing and quality assurance as required

Assist with internal reporting to support operational visibility

About You

1-3 years in a customer support, technical support or client-facing role (SaaS or Fintech desirable)
Experience supporting clients through onboarding or implementation processes
Familiarity with accounting software (e.g. Xero, MYOB, QuickBooks) or financial data is a significant advantage
Strong problem-solving skills in technical environments. You can diagnose issues methodically and explain them clearly
Excellent written and verbal communication, with a client-first approach
Good understanding of data privacy principles and experience working with regulated or sensitive data
Highly organised, with the ability to manage multiple open cases and competing priorities without dropping the ball
Proactive and self-motivated

Technology requirements

Essential

Zendesk or equivalent ticketing software

Jira or equivalent issue-tracking tool

Microsoft Office suite, with a strong working knowledge of Excel

Desirable

SQL Server — ability to run basic queries to support troubleshooting

Experience with Microsoft ClickOnce or similar deployment tools

Exposure to AI-assisted support tools or chatbot platforms

Apply Now

Refine Your Search

customer service representative jobs in sydney central business district nsw

Customer Suppport Representative

Customer Service Representative

Client Services SPECIALIST

Customer Support Agent

Customer Support Specialist (4017)

Customer Service Representative (Full-time)

Client Service Representative

Customer Service Representative

Customer Service Representative

Reddy Express Wahroonga - Customer Service Rep

Customer Service Representative

Customer Service Coordinator – Billing & Operations

Guest Service Agent

Customer Success Representative

Customer Sales & Service - Repco Waitara - Casual

Guest Service Agent

Casual Guest Service Agent - Rydges Darling Square Apartment Hotel

Customer Service Specialist

Customer Service Advisor

Customer Service Representative

I want to receive the latest job alert for customer service representative in sydney central business district nsw

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected