In-Demand Call center representative Jobs in Parramatta, Nsw

Senior Customer Care Representative
Seafolly —Alexandria NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Parental leave
- Employee assistance program
Quick Apply
15h
Product Specialist / Solution Architect - Agentforce Contact Center
Salesforce —Sydney NSW
- Full-time
- CRM software
- Salesforce
- Scripting
1d
Service Technicians
Otis —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
Associate Engineer (CSR) - Rail & Metro
SMEC —Sydney NSW
- Full-time
- Construction
- Leadership
- Communication skills
Service Technician
Otis —Mascot NSW
- Full-time
- Communication skills
Customer Service Representative
Hive Direct Marketing Solutions Pty Ltd —Sydney NSW
- $70,000 - $120,000 a year
- Full-time
- Sales
- Customer service
- In-person
- Professional development assistance
- Free food
Quick Apply
5d
Customer Service Representative
Protecta —Silverwater NSW
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Profit sharing
- Employee assistance program
Quick Apply
1d
Ocean Freight Customer Service Representative
Toll Group —Mascot NSW
- Full-time
- Management
- Customer service
- Microsoft Office
19h
Agency AM Team Lead
Accenture —Sydney NSW
- Full-time
- CRM software
- Management
- Sales
1d
Field Sales Manager (NSW & ACT)
LEGO —Sydney NSW
- Evenings as needed
- Hybrid work
- Sales
- Communication skills
- Disability insurance
- Annual leave
2d

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Product Specialist / Solution Architect - Agentforce Contact Center
Salesforce —Sydney NSW
Salesforce certifications (Service Cloud Consultant, Agentforce Specialist, or equivalent) or equivalent contact center platform certifications.
1d

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Senior Customer Care Representative

Seafolly -
Alexandria NSW

Quick Apply

Job Details

Full-time
15 hours ago

Benefits

Birthday leave
Parental leave
Employee assistance program
Employee discount

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Shopify
Microsoft Office
Communication skills
Time management

Full Job Description

This role helps manage a high volume of customer service work and reduces operational pressure on the team. It ensures we deliver a smooth, high-quality, and consistent shopping experience across all three brands (Seafolly, JETS, and Tigerlily).

The role is responsible for handling online customer enquiries, orders, returns, calls, and post-delivery support in a timely and effective way. Give support to the Retail Team with customer issues.

It also supports and leads the international team, providing maternity leave cover while assisting with reporting and key projects.

This role is full-time, based in Seafolly Support Centre in Alexandria, NSW.

You will:

Respond promptly to all customer inquiries via Gorgias, including email, live chat, and phone.
Manage the end-to-end customer journey from order placement through to post-delivery support.
Provide product knowledge, order assistance, and process guidance (returns, exchanges, refunds, sold outs and creating manual failed orders).
Escalate complex or sensitive customer concerns promptly.
Collaborate with internal teams to ensure smooth operations and customer satisfaction.
Assist with additional tasks as required, particularly during peak periods (November–February blackout period).
Complete and submit accurate end-of-day reports (EOD) daily.
Provide insights based on customer feedback to support continuous improvement.
Track and report on return volumes and customer trends.

You have:

Demonstrated experience in customer service or a similar role, with strong written and verbal communication skills.
Proficiency in Microsoft Office (Outlook, Word, Excel), with experience in systems such as Shopify, Gorgias, AP21, or similar platforms being advantageous.
Strong organisational, time management, and prioritisation skills, with the ability to multitask effectively in a fast-paced environment.
Proactive mindset, with strong problem-solving abilities, attention to detail, and a sense of urgency.
A positive, team-oriented attitude, with the ability to build relationships and represent the brand with professionalism and enthusiasm.
A genuine passion for the brand and product, with a willingness to learn, contribute ideas, take ownership, and continuously improve.

Key Performance Indicators (KPIs) - Customer Service Metrics

First response time:
Resolution time:
Customer Satisfaction Score
Call answer rate:
Tickets resolved:
Returns & sold-out processing:

We offer:

50% employee discounts on Seafolly, JETS & Tigerlily products
Paid parental leave
Bonus Birthday Leave. Treat yourself and enjoy a paid day off for your birthday!
Bonus Summer fun leave
Access to our Employee Assistance Program for you and your family with the Sonder Platform.
Great work culture in a passionate team environment
Training, development and career progression
The opportunity to be an ambassador for Australia's most loved swimwear brand
Refer a friend. Enjoy a referral reward for successfully placing a referral

Quick Apply

Refine Your Search

call center representative jobs in parramatta, nsw

Senior Customer Care Representative

Product Specialist / Solution Architect - Agentforce Contact Center

Service Technicians

Associate Engineer (CSR) - Rail & Metro

Service Technician

Customer Service Representative

Customer Service Representative

Ocean Freight Customer Service Representative

Agency AM Team Lead

Field Sales Manager (NSW & ACT)

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