## ICT Quality Assurance Engineer
## Position Overview
We are looking for a detail-oriented and experienced ICT Quality Assurance Engineer to join our team and play a pivotal role in upholding the integrity and performance of our computer systems and environments. In this role, you will be responsible for designing, implementing, and managing robust quality assurance frameworks that ensure compliance with both internal policies and external industry standards. You will work closely with technical teams and stakeholders to identify risks, drive continuous improvement, and embed a culture of quality across the organisation. This position is well suited to a methodical and proactive professional with a strong background in ICT systems, auditing, and quality governance.
## Key Responsibilities
- Plan, schedule, and conduct thorough quality audit inspections of ICT systems, data, documentation, and operational processes to assess functionality, efficiency, and compliance.
- Analyse audit findings to identify variations, irregularities, and potential high-risk areas that may compromise adherence to established standards and procedures.
- Develop and recommend corrective action plans to address non-compliance, driving timely resolution and measurable improvements across systems and processes.
- Establish, maintain, and continuously improve quality assurance frameworks, policies, and procedures aligned with accredited internal and external industry standards.
- Evaluate the functional performance, validity, and business value of ICT systems and environments, providing evidence-based recommendations to stakeholders.
- Collaborate with development, infrastructure, and operations teams to integrate quality assurance practices throughout the software and systems development lifecycle.
- Communicate and liaise with end users, technical staff, and management to promote awareness of quality standards, procedural requirements, and compliance obligations.
- Design and execute structured test plans, test cases, and testing strategies to validate system performance and identify defects prior to deployment.
- Monitor ongoing processes and systems to proactively detect quality issues and ensure sustained adherence to regulatory and organisational requirements.
- Maintain accurate and comprehensive records of audit activities, test results, findings, and corrective actions for reporting and governance purposes.
- Provide guidance, mentoring, and oversight to junior QA staff or ICT quality assurance team members where required.
- Contribute to risk assessments and the development of quality improvement initiatives that support organisational objectives and ICT strategy.
## Required Qualifications & Skills
- Bachelor's degree in Information Technology, Computer Science, Software Engineering, or a related discipline.
- Demonstrated experience in an ICT quality assurance, systems auditing, or related technical role within a complex organisational environment.
- Proven ability to plan and conduct quality audits, analyse system and process data, and produce clear, actionable reports.
- Solid understanding of software testing methodologies, including functional, regression, integration, and performance testing.
- Strong knowledge of quality management principles and frameworks such as ISO 9001, ITIL, or equivalent standards.
- Experience developing and maintaining QA documentation including test plans, test cases, procedures, and audit reports.
- Proficiency with QA tools and technologies relevant to ICT environments, such as defect tracking, test management, or automation platforms.
- Excellent analytical and problem-solving skills with a high level of attention to detail and accuracy.
- Strong interpersonal and communication skills, with the ability to clearly convey technical findings to both technical and non-technical audiences.
- Demonstrated ability to manage competing priorities, meet deadlines, and work both independently and collaboratively within a team environment.
## Preferred Qualifications
- Relevant industry certifications such as ISTQB (International Software Testing Qualifications Board), CISA (Certified Information Systems Auditor), or ISO Lead Auditor.
- Experience working within Agile or DevOps delivery environments and familiarity with CI/CD pipelines and associated quality practices.
- Exposure to automation testing tools such as Selenium, Postman, or similar platforms.
- Knowledge of cybersecurity frameworks and data governance practices relevant to ICT quality and compliance.
- Familiarity with Australian government or industry-specific ICT compliance requirements and regulatory environments.
- Prior experience in a supervisory or team lead capacity within a QA function.
## Why Join Us?
- Be part of a collaborative and forward-thinking team that genuinely values quality, innovation, and continuous improvement in everything it delivers.
- Enjoy flexible working arrangements, including hybrid work options, designed to support a healthy work-life balance.
- Access ongoing professional development opportunities, including support for industry certifications, training programmes, and career progression pathways.
- Contribute to meaningful and impactful ICT projects that make a real difference to the organisation and the communities it serves.
- Competitive remuneration package with additional benefits and a supportive workplace culture that champions diversity and inclusion.
## Job Details
- Job Type: Full-time, Permanent
- Work Schedule: 8-hour shift
- Salary: $70,000 – $120,000 per year + Super
Job Types: Full-time, Permanent
Pay: $70,000.00 – $120,000.00 per year
Benefits:
Application Question(s):
- Are you currently in Australia?
- Are you looking for visa sponsorship?
- How many years of experience do you have?
Work Location: Hybrid remote in Sydney NSW 2000
