In-Demand User experience Jobs in Canberra, Act

Manager, Service Desk and End User Computing (Canberra or Sydney)
Commonwealth Superannuation Corporation (CSC) —Canberra ACT
- Full-time
- Management
- Organisational skills
- Budgeting
7d
ICT Support Officer
NTT —Canberra ACT
- Contract
- Azure
- Office
- Communication skills
Quick Apply
10d
IT Specialist
Group 10 Consulting —Barton ACT
- Microsoft Word
- Microsoft Excel
- Data analysis skills
Business Analyst
Leidos —Canberra ACT
- Full-time
- Agile
- Communication skills
- Annual leave
Business Relationship Manager
Leidos —Canberra ACT
- Full-time
- Leadership
- Communication skills
- Negotiation
- Annual leave
Mental Health Providers - Australia
MindFi —Canberra ACT
- Remote
- Master's degree
- Psychology
- Social Work
Quick Apply
Personal Banker
ANZ Banking Group —Canberra ACT
- Contract
- Communication skills
6d
Atlassian System Administrator (Jira & Confluence)
Showtime Consulting —Canberra ACT
- Full-time
- Azure
- DevOps
- Maintenance
Quick Apply
10d
Senior Contract & Vendor Manager
Group 10 Consulting —Barton ACT
- Contract
- Communication skills
- Negotiation
Business Change & Service Delivery Coordinator
NTT —Canberra ACT
- Urgently hiring
- Hybrid work
- Management
- Organisational skills
- Communication skills
Quick Apply
8d
App Specialist / Domain Specialists
Showtime Consulting —Canberra ACT
- Contract
- CRM software
- Agile
- Communication skills
Quick Apply
Associate Technical Consultant (ATC)
Daon Inc —Canberra ACT
- Full-time
- Hybrid work
- Computer Science
- AWS
- Bachelor's degree
Quick Apply
Executive Director, ACTCT Modernisation Program | Full-time Executive
Justice and Community Safety —Canberra ACT
- $244,551 - $252,081 a year
- Full-time
- Leadership
- Communication skills
2d
ACT Embedded Onsite AV Technician
Pro AV Solutions —Canberra ACT
- Full-time
- Software troubleshooting
- Customer service
- Microsoft Office
- Employee assistance program
Quick Apply
Senior Account Executive - Public Sector
SAS —Canberra ACT
- Sales
- Business development
- AI
System Administrator | Virtual Data Centre
Leidos —Canberra ACT
- Full-time
- Scripting
- Leadership
- Communication skills
- Annual leave
Senior Investigator and Conciliator | Full-time Temporary with a Possibility of Permanency
Justice and Community Safety —Canberra ACT
- $127,597 - $136,873 a year
- Temporary
- Analysis skills
- Communication skills
7d
Graduate Analyst - Technology - 2027 Graduate Program
Accenture —Canberra ACT
- Full-time
- Management
- Computer Science
- Analysis skills
Materials Electron Microscopy Specialist
Australian National University —Canberra ACT
- $100,847 - $116,083 a year
- Full-time
- Hybrid work
- Management
- Research
- Organisational skills
- Parental leave
14h
Customer Success Manager III - Canberra
ExtraHop —Canberra ACT
- Remote
- CRM software
- Microsoft Excel
- Management
- Tuition reimbursement
- Annual leave
2d

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Manager, Service Desk and End User Computing (Canberra or Sydney)

Commonwealth Superannuation Corporation (CSC) -
Canberra ACT

Apply Now

Job Details

Permanent | Full-time
7 days ago

Qualifications

ITIL Foundation
ITIL Certification
Management
IT service management
ITIL
Organisational skills
Telecommunication
Budgeting
Leadership
Communication skills

Full Job Description

Posted: 20/08/2026

Closing Date: 03/09/2026

Job Type: Permanent - Full Time

Location: Canberra

Job Category: Information & Communication Technology

Job Description

Location: Canberra preferred, open to Sydney
Position type: Permanent

Your new role

We're looking for an experienced technology leader to join our Transformation and Technology team as Manager, Service Desk & End User Computing. This is an opportunity to lead critical customer-facing technology services that support our people across office, remote and cloud environments, while shaping the future of end-user technology at CSC.

Play a key leadership role in driving service excellence, continuous improvement, technology modernisation and strong customer outcomes, while fostering a high-performing and engaged team culture.

Key Responsibilities

Lead and develop the Service Desk and End User Computing teams
Oversee service desk operations and end-user technology services
Monitor service performance and drive continuous improvement
Manage escalations and support major incident response
Shape CSC's end-user technology standards and roadmap
Oversee technology asset, configuration and knowledge management
Manage budgets, vendors and key service provider relationships
Strengthen risk, audit and compliance outcomes
Identify opportunities to improve technology services and the employee experience

What you’ll need to excel

ITIL Foundation Course, essential
Tertiary qualification or certification in a relevant discipline or an equivalent combination of relevant knowledge, training and/or experience, desired
Leadership experience
Minimum of 2 years’ experience in maintaining finances e.g. Budgets/Contracts
Experience in IT service management and ITIL best practices
Strong knowledge of infrastructure, telecommunications, end-user technologies and cloud services
Understanding of IT security, virtual desktop and device management solutions
Experience improving systems, processes and service delivery outcomes
Proven ability to lead, coach and develop high-performing teams
Strong organisational skills, with the ability to manage competing priorities
Excellent communication and stakeholder management skills

Why join CSC?

Opportunity to shape and improve the end-user experience through modern workplace technologies and processes
Work with a dedicated, enthusiastic and high-performing team
Be part of an environment that values innovation and continuous improvement

How to apply
Please upload your current CV.

To ensure all applications are considered in the review process, we request you to please apply through the advertised links only.

Applications close: 3 September 2026
For any other questions about this role, contact: [email protected]
No agency applications considered

What you’ll get in return
A career where you belong

At CSC, we’re committed to more than super — we’re committed to people. That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do.

Our gender equality strategy is more than a promise — it’s a plan. We're actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed.

We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities. We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career.

We’re proud to be an equal opportunity employer — and proud of the progress we’re making. Join a workplace where you can thrive, grow, and belong.
Learn more about CSC and our benefits:
www.csc.gov.au/Members/About-CSC/Careers

Apply Now

Refine Your Search

user experience jobs in canberra, act

Manager, Service Desk and End User Computing (Canberra or Sydney)

ICT Support Officer

IT Specialist

Business Analyst

Business Relationship Manager

Mental Health Providers - Australia

Personal Banker

Atlassian System Administrator (Jira & Confluence)

Senior Contract & Vendor Manager

Business Change & Service Delivery Coordinator

App Specialist / Domain Specialists

Associate Technical Consultant (ATC)

Executive Director, ACTCT Modernisation Program | Full-time Executive

ACT Embedded Onsite AV Technician

Senior Account Executive - Public Sector

System Administrator | Virtual Data Centre

Senior Investigator and Conciliator | Full-time Temporary with a Possibility of Permanency

Graduate Analyst - Technology - 2027 Graduate Program

Materials Electron Microscopy Specialist

Customer Success Manager III - Canberra

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