In-Demand Engineer apac Jobs in Parramatta, Nsw

Contact Center Transformation Lead
Infosys Singapore & Australia —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Azure
- Management
Quick Apply
Legal Engineer - Custom Solutions
Harvey —Sydney NSW
- Full-time
- Sales
- Business development
- AI
Account Executive (Melbourne)
Deepgram —Sydney NSW
- $120,000 - $150,000 a year
- Full-time
- Remote
- APIs
- AI
- Communication skills
- Health insurance
- Annual leave
2d
Senior Engineer, Security Systems, APAC
Vantage Data Centers Australia Pty Ltd —Sydney NSW
- Full-time
- Management
- Computer Science
- Bachelor's degree
- Health insurance
- Annual leave
Quick Apply
9d
AI Transformation & Enablement Partner
LexisNexis —Sydney NSW
- Full-time
- Hybrid work
- AI
- Communication skills
- Employee assistance program
16h
Site Reliability Engineer II, APAC
Jamf —Sydney NSW
- On call
- Remote
- Writing skills
- AWS
- AI
1d
Engineering Manager
IREN —Sydney NSW
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
- Health insurance
- Dental insurance
AI Transformation & Enablement Partner
RELX —Sydney NSW
- Full-time
- Hybrid work
- AI
- Communication skills
- Employee assistance program
16h
Senior Pre-Sales Solutions Engineer (Australia)
Deepgram —Sydney NSW
- $180,000 - $240,000 a year
- Full-time
- Remote
- APIs
- AI
- Communication skills
Customer Engineer, APAC Market
Aircall —Sydney NSW
- APIs
- AI
- Communication skills
6d
Senior Legal Engineer - Litigation
Legora —Sydney NSW
- Full-time
- AI
Field Enablement Manager APJ - Customer Success
Legora —Sydney NSW
- Full-time
- Sales
- Master's degree
- AI
Commercial Manager - International & B2B
Woolworths Group —Bella Vista NSW
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Negotiation
- Parental leave
14d
Technical Program Manager, Data Center Delivery
Amazon Corporate Services Pty Ltd —Sydney NSW
- Full-time
- Management
- PMP
- AWS
4d
APAC Logistics Analyst, Energy
Tesla —Alexandria NSW
- Full-time
- Master's degree
- SQL
- Analysis skills
Senior Software Engineer (TypeScript, React, NestJS)
Cover Genius —Sydney NSW
- Full-time
- Hybrid work
- DevOps
- AWS
- Software development
- Work from home
Director - ICT Engineering (APAC)
STACK Infrastructure APAC —Sydney NSW
- Full-time
- Azure
- PMP
- Construction experience
Quick Apply
9d
Senior Solution Engineer, HCLS
Snowflake —Barangaroo NSW
- Full-time
- Management
- Sales
- AI
Software Test Engineer – .Net / C# / MS SQL Server
KION Group AG —Belrose NSW
- Computer Science
- Sales
- Engineering
- Health insurance
- Parental leave
APAC Mining Lead
Graymont —North Sydney NSW
- Bachelor's degree
- Leadership

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engineer apac jobs near parramatta, nsw

Contact Center Transformation Lead

Infosys Singapore & Australia -
Sydney NSW

Quick Apply

Job Details

Full-time

Qualifications

CRM software
Azure
Management
AIX
Salesforce
AWS
AI
Leadership
Communication skills

Full Job Description

Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), a global advisor to leading companies for strategy, process engineering and technology-enabled transformation programs. We partner with clients to design and implement customized solutions to address their complex business challenges, and to help them in a post-modern ERP world. By combining innovative and human-centric approaches with the latest technological advances, we enable organizations to reimagine their future and create sustainable and lasting business value. A pioneer in breaking down the barriers between strategy and execution, Infosys Consulting delivers superior business value to its clients by advising them on strategy and process optimisation as well as IT-enabled transformation.To find out how we go beyond the expected to deliver the exceptional, visit us at www.infosysconsultinginsights.com

Requirements

Offering Lead – Contact Center & AI - APAC

If you want to be part of a team destined to disrupt the market with a fresh approach to Contact Center transformation, join us. We are looking for Offering Lead – Contact Center and AI who can manage end to end KPIs for this offering under AIX practice. Candidate should have strong understanding of Contact Center ecosystem, critical capabilities that make up a smart contact center (CRM / IVR / Self Service, etc) and able to vision a future that is AI driven.

Experience and Responsibilities:

Minimum experience of 10+ years working as senior SME in Contact Centre having driven and delivered transformation programs.
A good mix of following knowledge will be a right fit for this role. Understand Contact Center business processes: 60%, Contact Center technology: 40%.
Must have Contact Center transformation experience, Must have exposure to CRM (Salesforce or Microsoft) – preferably implemented service management at contact center.
Prefer if experience to Genesys or Avaya or AWS connect with conversational AI implementation (e.g. chatbot).
Prefer candidates working with existing consulting firms, however Industry experience is welcome with right aptitude for consultative engagements.
Good aptitude and understanding of how AI is expected to disrupt contact center of future.
Offering lead will have following key responsibilities:
Own the entire offering area and build/own go to market plan.
Own the people plan across entire lifecycle.
Design and rollout new sub offerings with likely demand in market.
Represent Infosys Consulting in relevant events.
Responsible to drive business targets across revenue, utilisation and knowledge management.
Able to engage and work with technology partners to help build solution designs as well as build project plans.
Experience working with cloud technologies such as Azure, AWS & Google Cloud.
Good understanding of building omni-channel integrations.
Very strong communication and presentation skills with ability to independently manage executive meetings and show business value.
People management skills with the ability to lead a team if needed.
Collaborate with cross-functional teams, including developers, data engineers, and project managers, to ensure successful project delivery.

Benefits

We offer you great opportunities within a dynamically growing consulting organization. You will elaborate and deliver best practice solutions and will be able to further develop your skills. At Infosys Consulting you will discover a truly global culture that embraces diversity at all levels, working with highly dedicated and motivated colleagues, a cooperative work environment and interesting training opportunities.

Quick Apply

Refine Your Search

engineer apac jobs in parramatta, nsw

Contact Center Transformation Lead

Legal Engineer - Custom Solutions

Account Executive (Melbourne)

Senior Engineer, Security Systems, APAC

AI Transformation & Enablement Partner

Site Reliability Engineer II, APAC

Engineering Manager

AI Transformation & Enablement Partner

Senior Pre-Sales Solutions Engineer (Australia)

Customer Engineer, APAC Market

Senior Legal Engineer - Litigation

Field Enablement Manager APJ - Customer Success

Commercial Manager - International & B2B

Technical Program Manager, Data Center Delivery

APAC Logistics Analyst, Energy

Senior Software Engineer (TypeScript, React, NestJS)

Director - ICT Engineering (APAC)

Senior Solution Engineer, HCLS

Software Test Engineer – .Net / C# / MS SQL Server

APAC Mining Lead

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