In-Demand Security service technician Jobs in Brookvale, Nsw

Service Delivery Team Leader – Sydney
Convergint Technologies —Sydney NSW
- Management
- Leadership
- Communication skills
13d
Weapons Technician-Typhoon
Serco Plc —Sydney NSW
- Full-time
- Engineering
- Maintenance
Level 2 - Service Technician
Epic IT —Bondi NSW
- Full-time
- Azure
- Computer Science
- Microsoft Office
- Work from home
Quick Apply
Commissioning Technician - Security
Siemens —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- Experience working with children
- Communication skills
13d
Field Services Audio Visual Technician
Cognizant —Sydney NSW
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Computer skills
11d
Tech Training Specialist, DCEO, AWS Infra Operations
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Weekend availability
- Management
- Microsoft Office
- Senior Secondary Certificate of Education
8d
Field Technician
Sky Fuel Australia —Rosehill NSW
- Full-time
- Maintenance
- Electrical experience
- Welding
Quick Apply
12d
Technician
Safran —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
HVAC Service Manager – Randwick – Sydney
Grosvenor Engineering Group —Sydney NSW
- Full-time
- Management
- HVAC
- Computer skills
- Health insurance
- Pet insurance
1d
Project Manager - Defence Maritime
Beca —Sydney NSW
- Full-time
- Maintenance
- Communication skills
- Parental leave
IT Operations Technician
Lifebyte Systems —Sydney NSW
- Full-time
- Management
- Computer Science
- Bachelor's degree
Quick Apply
Team Lead, IT Application Production Support
BNP Paribas —Sydney NSW
- Full-time
- Administrative experience
- Bachelor's degree
- No degree
IT Operations Technician
TMGM —Sydney NSW
- Full-time
- Management
- Computer Science
- Bachelor's degree
Quick Apply
Data Center IT Operations Technician, Data Center Operations
Amazon Corporate Services Pty Ltd —Sydney NSW
- Full-time
- Computer Science
- Senior Secondary Certificate of Education
- AWS
8d
Mechanical Engineer Technician
ARA Fire (ARA Group) —Kingsgrove NSW
- $136,000 a year
- Full-time
- In-person
- Associate degree
- Communication skills
Quick Apply
Electrical Technician (Baggage)
Sydney Airport —Mascot NSW
- Full-time
- Maintenance
Quick Apply
Cloud Support Technician
Interactive Pty Ltd —St Leonards NSW
- $87,975 a year
- Full-time
- Azure
- Computer Science
- Engineering
Scylla Project Support Officer
Thales —Rydalmere NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Parental leave
Data Center Operations Manager, Global Server Operations
Google —Sydney NSW
- Weekend availability
- Administrative experience
- Bachelor's degree
- No degree
Maintenance HVAC & Refrigeration Technician
Modus Projects —Sydney NSW
- Overtime
- HVAC
- Leadership
- Fuel card
- Employee assistance program
Quick Apply
14d

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Service Delivery Team Leader – Sydney

Convergint Technologies -
Sydney NSW

Apply Now

Job Details

13 days ago

Qualifications

Management
CCTV
Security
Leadership
Communication skills

Full Job Description

Convergint is seeking an ambitious and results-driven Customer Service Desk Manager to join our dynamic team in Sydney. This is your chance to become part of a global leader in security, network, and audio-visual solutions.

About Convergint

Convergint is a global systems integrator focused on delivering results for our customers through unparalleled service excellence.

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

About the role

The Service Delivery Team Leader is responsible for leading the Service Desk function that schedules and supports service technicians across electronic security projects and maintenance activities. This role ensures customer requests, faults, and preventative maintenance tasks are logged, prioritised, and scheduled efficiently, while maintaining high standards of customer service, compliance, and technician productivity.

Your responsibilities will include:

Service Coordination & Scheduling

Oversee the scheduling of field service technicians to ensure optimal utilisation, minimal downtime, and timely response to customer requests.
Manage job allocation, including preventative maintenance, urgent breakdowns, and project support tasks.
Coordinate with customers, subcontractors, and suppliers to confirm appointment times, access requirements, and service expectations.

Customer Experience

Ensure all customer requests are logged, acknowledged, and responded to in line with agreed SLAs.
Act as the primary escalation point for customers with urgent or unresolved service issues.
Maintain strong communication with clients, providing updates on job status, technician ETAs, and completion reports.

Team Leadership

Lead and mentor the service desk/scheduling team, providing coaching, support, and development opportunities.
Manage workload distribution across the team to ensure consistent coverage during business hours.
Foster a culture of accountability, responsiveness, and continuous improvement.

Performance & Reporting

Track and report on key metrics such as first-time fix rate, technician utilisation, SLA compliance, and customer satisfaction.
Analyse service desk data to identify recurring faults, scheduling bottlenecks, and improvement opportunities.
Work with the Operations Manager and National Service Manager to balance reactive and preventative maintenance workload.

What we’re looking for

Experience in service desk, scheduling, or operations management (electronic security or related industries preferred).
Demonstrated ability to lead a small-to-medium team in a high-volume scheduling environment.
Familiarity with service management software.
Understanding of electronic security systems (CCTV, access control, alarms, intercoms) desirable but not essential.
Strong organisational and scheduling skills, with the ability to manage competing priorities.
Excellent communication skills (both customer-facing and internal).
Analytical thinker with problem-solving and continuous improvement mindset.
Customer-focused with a professional and solutions-oriented approach.

Ready to take your career to the next level?

If you’re a driven and ambitious professional with a passion for account management and a desire to join an industry leader, we want to hear from you! Click on the apply now button to join our vibrant Convergint team and help shape the future of security and workplace technology.

Please note that only shortlisted candidates will be contacted

Job Categories: Customer Service Support

Job Locations: Sydney

Regions: Oceania

Apply Now

Refine Your Search

security service technician jobs in brookvale, nsw

Service Delivery Team Leader – Sydney

Weapons Technician-Typhoon

Level 2 - Service Technician

Commissioning Technician - Security

Field Services Audio Visual Technician

Tech Training Specialist, DCEO, AWS Infra Operations

Field Technician

Technician

HVAC Service Manager – Randwick – Sydney

Project Manager - Defence Maritime

IT Operations Technician

Team Lead, IT Application Production Support

IT Operations Technician

Data Center IT Operations Technician, Data Center Operations

Mechanical Engineer Technician

Electrical Technician (Baggage)

Cloud Support Technician

Scylla Project Support Officer

Data Center Operations Manager, Global Server Operations

Maintenance HVAC & Refrigeration Technician

I want to receive the latest job alert for security service technician in brookvale, nsw

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