In-Demand Data & ai hybrid Jobs in Chermside, Qld

Service Experience Manager
First Focus —Brisbane QLD
- Up to $160,000 a year
- Hybrid work
- Leadership
- Communication skills
Quick Apply
Salesforce Administrator
Fitness and Lifestyle Group —West End QLD
- Up to $80,000 a year
- Full-time
- Hybrid work
- Computer Science
- Salesforce
- DevOps
- Employee assistance program
- Employee discount
1d
Network Engagement Delivery Lead
Accenture —Brisbane QLD
- Full-time
- Azure
- Management
- PMP
6d
Talent Acquisition Partner
Pax8 Global —Brisbane QLD
- Full-time
- Recruiting
- In-person
- AI
- Health insurance
Customer Success Manager, Small Business | ANZ
HubSpot —Brisbane QLD
- Hybrid work
- AI
- Health insurance
- Work from home
Quick Apply
Operations Coordinator
CBRE —Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Administrative experience
6d
Network Operations Engineer
Megaport —Brisbane QLD
- Weekend availability
- Hybrid work
- AI
- Time management
- Parental leave
Learning & Development Manager
Universal Store —Eagle Farm QLD
- Full-time
- Hybrid work
- Hospitality
- No degree
- Organisational skills
- Work from home
- Parental leave
Engineer (Developer Platform and AI-enabled SDLC)
Virgin Australia —Brisbane QLD
- Full-time
- Hybrid work
- Research
- Master's degree
- AWS
- Work from home
Senior Software Support Analyst Hybrid — Full time Brisbane / Perth
Objective —Brisbane QLD
- Full-time
- Hybrid work
- Administrative experience
- SQL
- AI
- Employee assistance program
Manager - Digital Risk - Risk Consulting
EY —Brisbane QLD
- Finance
- Master's degree
- Bachelor's degree
- Parental leave
Facilities Assistant [BOH]
DAD-Jones Lang LaSalle (QLD) Pty Ltd —Brisbane QLD
- Full-time
- Customer service
- Administrative experience
- First Aid Certification
- Health insurance
- Parental leave
Quick Apply
4h
Principal Consultant - Data & AI Security & Governance
Interactive —Brisbane QLD
- Full-time
- Azure
- AI
Quick Apply
Senior Business Intelligence Analyst
Virgin Australia —Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Excel
- In-person
- AI
- Work from home
BCG Platinion - AI Tech Architect | Senior AI Tech Architect
Boston Consulting Group —Brisbane QLD
- Full-time
- Management
- Computer Science
- Analysis skills
IT Systems Developer (Automation & Business Solutions)
Golding Contractors —Brisbane QLD
- Full-time
- Hybrid work
- Scripting
- Software development
- APIs
- Annual leave
Practice Lead - Project Management and PMO
AVEC —Brisbane QLD
- Full-time
- PMP
- Agile
- AI
- Work from home
- Parental leave
Consultant - Tax Technology and Transformation
EY —Brisbane QLD
- Azure
- Finance
- SQL
- Parental leave
Android Developer - Risk Control
Binance —Brisbane QLD
- Full-time
- Remote
- Management
- Computer Science
- Engineering
- Work from home
Quick Apply
Oracle Delivery Lead
Accenture —Brisbane QLD
- Full-time
- Business development
- Agile
- On-the-job training

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Service Experience Manager

First Focus
Brisbane QLD

Quick Apply

Job Details

Up to $160,000 a year

Benefits

Company car

Qualifications

Leadership
Communication skills

Full Job Description

Whether you are grabbing your first coffee in Sydney, trying to beat Brisbane traffic, or just pretending your inbox is not already judging you, the job is the same. Great customer experience does not happen by accident.

Our customers do not judge us by one ticket, one project or one interaction. They judge us by the overall experience of working with First Focus.

We are looking for someone who can turn customer feedback and insight into meaningful improvements that make that experience easier, faster, more consistent and more proactive.

You will lead our customer experience strategy and execution across our delivery teams. You will combine customer feedback with operational data to identify where improving the customer experience will have the biggest impact, ensuring those insights shape decisions, drive continuous improvement and strengthen a customer-first culture.

We call this a Super-Green experience, one that is easy, fast, consistent and keeps customers informed every step of the way.

This is a cross-functional role, reporting to the Chief Experience Officer. You will not manage delivery teams directly, but you will have the mandate to influence priorities, hold teams accountable for customer outcomes, and bring your own ideas for how to get there.

About First Focus

First Focus has grown into a team of nearly 500 people across Australia, New Zealand and the Philippines, and we are proud to be recognised as Australia’s #1 ranked mid-market MSP by Cloudtango for nine years running.

We have spent more than 15 years building a business that is stable, trusted and still growing. Smart people get the trust to do their jobs properly, backed by supportive leadership, real development and not too much of the usual workplace theatre.

Our values matter here, especially Wow the Customer, Be the Solution and Never Stop Growing. You can learn more about them here: https://www.firstfocus.com.au/about-us/

Requirements

Key responsibilities

Be the voice of the customer, ensuring feedback and insights are turned into practical improvements across the business.
Map the customer journey, identify where customers experience unnecessary effort or frustration, and improve those interactions.
Drive customer experience initiatives by partnering with delivery teams to improve products, processes and service delivery.
Champion a customer-first culture by influencing leaders and teams to consider customer impact in everyday decisions, anchored in our Super-Green standard of easy, fast, consistent and informed.
Develop customer experience capability by delivering training, coaching and practical guidance that helps delivery teams create better customer outcomes.
Provide customer experience insights and reporting, identifying trends, measuring outcomes and recommending priorities for improvement.

What we are looking for

5+ years’ experience in customer experience, customer success, CSAT / VoC programs, or a related customer advocacy role.
Familiarity with the IT industry, prior experience working with or for an MSP is a plus.
A track record of influencing outcomes across delivery teams without formal authority. You know how to build buy-in from frontline teams through to leadership.
Hands-on experience with customer journey mapping and identifying moments of truth in the customer lifecycle.
Comfort turning qualitative and quantitative customer feedback into a clear, prioritised action plan.
Experience helping operational or technical teams improve the customer experience through coaching, training or practical guidance.
Strong communication skills. Able to translate customer pain points into language that resonates across delivery teams and executives.
A builder’s mindset. This role is still taking shape, and we want someone who will bring their own point of view on how to run it, not just execute a fixed playbook.

Benefits

Why First Focus

Along with the chance to shape customer experience across a business that genuinely cares about getting it right, you will enjoy:

Competitive salary package including up to $160,000 + super + other benefits.
Flexible hybrid working for work-life balance.
Free access to Uprise, with 1:1 coaching from qualified psychologists or counsellors.
Our Never Stop Growing commitment, including 10 paid study days per year, exam fees paid, and pay rises for certifications (conditions apply).
Internal training opportunities and a learning library.
FastTrack mentoring.
MAD, our Making A Difference Council for equality, charity and environment.
Tesla company car option (conditions apply).
Regular social events and a great team culture.

If you want to help shape a Super-Green customer experience, one that is easy, fast, consistent and informed, we would love to hear from you.

Neurodiversity: First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

AI in Recruitment: We use AI-assisted recruitment tools as part of our recruitment process. These tools do not make hiring decisions. Candidate information is handled in accordance with the Privacy Act 1988 (Cth).

Quick Apply

Refine Your Search

data & ai hybrid jobs in chermside, qld

Service Experience Manager

Salesforce Administrator

Network Engagement Delivery Lead

Talent Acquisition Partner

Customer Success Manager, Small Business | ANZ

Operations Coordinator

Network Operations Engineer

Learning & Development Manager

Engineer (Developer Platform and AI-enabled SDLC)

Senior Software Support Analyst Hybrid — Full time Brisbane / Perth

Manager - Digital Risk - Risk Consulting

Facilities Assistant [BOH]

Principal Consultant - Data & AI Security & Governance

Senior Business Intelligence Analyst

BCG Platinion - AI Tech Architect | Senior AI Tech Architect

IT Systems Developer (Automation & Business Solutions)

Practice Lead - Project Management and PMO

Consultant - Tax Technology and Transformation

Android Developer - Risk Control

Oracle Delivery Lead

I want to receive the latest job alert for data & ai hybrid in chermside, qld

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