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Salesforce Business Analyst
Sitetracker —Melbourne VIC
- Salesforce
- AI
8d
Salesforce Analyst
Nextt Group —Melbourne VIC
- $120,000 - $140,000 a year
- Full-time
- Salesforce
- Agile
- AI
Quick Apply
3d
Salesforce Apex Technical Specialist - Lightning framework and administration
HCLTech —Sydney NSW
- Salesforce
- Administrative experience
- Communication skills
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SalesForce Developer **Must have a valid birth certificate**
FinXL —Sydney NSW
- Contract
- Hybrid work
- Salesforce
Senior Salesforce Developer
MTX Australia Pty Ltd —Melbourne VIC
- $130,000 - $150,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- Writing skills
Quick Apply
Business Analyst (Graduate to Mid-Level)
Searchbar Pty Ltd —Parramatta NSW
- $62,500 - $82,500 a year
- Part-time
- Customer service
- Salesforce
- Microsoft Office
- Work from home
- Parental leave
Quick Apply
9h
Salesforce Automation Tester
MACS Technologies —Melbourne VIC
- Contract
- Salesforce
Solution Developer 12 Month Fixed Term Contract - Eastern Creek
Katz Recruitment —Sydney NSW
- Full-time
- CRM software
- Salesforce
- ERP systems
Quick Apply
Salesforce SFMC Dev
Tata Consultancy Services —Sydney NSW
- Salesforce
- SQL
- Scripting
Salesforce Marketing Developer
Accenture —Melbourne VIC
- Full-time
- Salesforce
- SQL
- Analysis skills
Salesforce Functional Consultant
Mav3rik —Melbourne VIC
- Hybrid work
- Computer science
- Management
- Computer Science
- Health insurance
- Annual leave
Product Support Analyst - Salesforce
Axsys —Melbourne VIC
- Salesforce
- AI
- SDLC
- Parental leave
7d
Salesforce Apex Senior Technical Lead - Lightning framework and administration
HCLTech —Sydney NSW
- Salesforce
- Administrative experience
- Communication skills
21h
Salesforce Engineer
Deloitte —Sydney NSW
- $70,000 - $97,000 a year
- Salesforce
- Master's degree
- Bachelor's degree
Product Support Analyst - Salesforce
MYOB —Melbourne VIC
- Hybrid work
- Salesforce
- AI
- SDLC
- Parental leave
7d
Developer - Campaign Communications
Origin Energy —Melbourne VIC
- CRM software
- Management
- Salesforce
3d
Systems Analyst
VAE Group —Darra QLD
- Full-time
- Sales
- Salesforce
- Administrative experience
Quick Apply
3d
Salesforce Marketing Cloud Developer
Accenture —Melbourne VIC
- Full-time
- Salesforce
- SQL
- Analysis skills
Salesforce Engineer
CreditorWatch —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Salesforce
- ERP systems
- Gym membership
Quick Apply
Technical BA
Pyramid Global Technologies —New South Wales
- CRM software
- Azure
- Computer Science

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Salesforce Business Analyst

Sitetracker -
Melbourne VIC

Apply Now

Job Details

8 days ago

Qualifications

Salesforce
Solution architecture
AI

Full Job Description

The Opportunity

Our projects thrive on clear, well-documented requirements. As a dedicated Business Analyst, you'll be instrumental in capturing customer needs, translating them into actionable documentation, and supporting testing to ensure successful adoption. This role is a critical enabler, eliminating bottlenecks for Solution Architects and directly shaping high-impact project outcomes.

What You'll Do

You will specialize in the crucial discovery work currently performed by Solution Architects, owning the "what and why" behind project requirements. Collaborating closely, you'll ensure seamless alignment with Solution Architects who define the "how," and Project Managers who manage the "when and who." Your strategic input will directly reduce dependency on Solution Architects, ensuring that customer needs are precisely captured and clearly articulated from inception through to delivery. You will guide critical requirements through their lifecycle, bridging the gap between business objectives and technical solutions, and fostering clear communication across all stakeholders to drive successful project delivery.

The Skills You'll Have

Discovery & Requirements Gathering

You'll independently run structured discovery sessions with business users to uncover key needs.
You'll consistently produce clear, comprehensive requirement specifications with minimal rework.
You'll use probing questions to surface unstated needs, pain points, and objectives, meticulously documenting decisions and rationale.
You'll facilitate workshops across diverse projects and stakeholder levels, from end users to leadership.
You'll anticipate gaps and conflicts during sessions, proactively reframing ambiguous scope in real-time.

Process Mapping and Documentation

You'll create clear process flows using swimlanes within the context of Salesforce project delivery.
You'll develop well-structured User Stories from business process flows, complete with clear acceptance criteria that guide design, build, and test scenarios.
You'll demonstrate a strong understanding of core Salesforce platform capabilities, standard features, and declarative functionality to prevent unnecessary rework or custom-build traps.
You'll design solutions-aware process flows, actively shaping optimal business processes, not just documenting existing ones.
You'll consistently steer requirements toward standard Salesforce features, proactively identifying scope requiring heavy customization and proposing alternatives early.

Collaboration with Delivery Team

You'll work alongside Solution Architects, developers, and Project Managers in structured Salesforce project delivery to align on requirements, solutions, and project constraints.
You'll proactively track open items, actively participate in development syncs, and flag requirement gaps identified during the build phase, driving them to closure.
You'll support system testing by meticulously mapping test cases back to user stories, ensuring delivered solutions align with requirements.
You'll proactively manage requirement-to-build traceability without needing to be prompted.
You'll reduce Solution Architect involvement by independently resolving ambiguity directly with the development team.

User Acceptance Testing

You'll prepare comprehensive UAT scenarios and test scripts based on user stories.
You'll expertly support customers during UAT, providing answers and capturing feedback effectively.
You'll document UAT outcomes and track issues with sufficient context for the development team.
You'll own UAT end-to-end, including facilitating sign-off with multiple stakeholders.
You'll design strategic UAT approaches for complex, multi-phase implementations.

Within 90 Days, You'll:

Successfully run discovery workshops for 2-3 projects, producing clear business process flows, user stories, and high-level solution documents with minimal Solution Architect rework.
Begin developing a foundational working knowledge of the Siteracker platform and one specific industry vertical.
Actively contribute to UAT coordination, accurately triaging defects, and validating data migration for an ongoing project.

Within 180 Days, You'll:

Independently own the coordination of User Acceptance Testing for multiple projects, from scenario design to defect triage and customer sign-off.
Deepen your expertise in the Siteracker platform and expand your understanding to a second industry vertical, applying this knowledge to guide requirement discussions.
Proactively identify and address potential requirement gaps during the development phase, significantly reducing reliance on Solution Architects for ambiguity resolution.

Within 365 Days, You'll:

Become a trusted expert in driving discovery and requirements across high-impact projects, consistently delivering artifacts that accelerate delivery and adoption.
Demonstrate clear growth towards Solution Architecture, leveraging your deep platform knowledge and complex infrastructure domain experience to influence solution design and manage trade-offs effectively.
Establish yourself as a key player in ensuring solution success, significantly reducing technical debt and increasing project velocity through your precise requirements and robust UAT strategies.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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