In-Demand Android Jobs in Melbourne, Vic

Manager, Technical Support – ANZ
SOTI Inc. —Mulgrave VIC
- Full-time
- Management
- Databases
- Analysis skills
6d
Staff Mobile Engineer, Spend Foundation
Airwallex —Melbourne VIC
- Full-time
- Hybrid work
- Computer Science
- Salesforce
- Engineering
Engineering Operations Lead
Infosys —Melbourne VIC
- $129,311 - $142,018 a year
- On call
- Management
- Computer Science
- Master's degree
- Health insurance
- Parental leave
Service Technician
Peacock Group —Oakleigh VIC
- Full-time
- Hybrid work
- Parental leave
- Employee assistance program
Quick Apply
Product Designer - (Mobile) 3 Month Daily Rate Contract
Easygo —Melbourne VIC
- Contract
- Google Suite
- AI
- Communication skills
- Employee assistance program
Quick Apply
11d
Product Design Engineer (Melbourne)
Ingenuity Design Group —Melbourne VIC
- Full-time
- CAD
- Assembly
- Education
- Work from home
11d
Software Engineer II - Rendering
Electronic Arts —Melbourne VIC
- Hybrid work
- Management
- APIs
- Health insurance
- Annual leave
Registered Nurses/Enrolled Nurses
LHR —Melbourne VIC
- $30 - $40 an hour
- Full-time
Quick Apply
13d
Senior QA Engineer (Frontend/App), Java
Binance —Melbourne VIC
- Full-time
- Remote
- Bilingual
- AI
- SDLC
Quick Apply
Senior Endpoint Management Engineer
KBR —Melbourne VIC
- Full-time
- Microsoft Access
- Management
- Scripting
- Parental leave
Product Manager, Apps
Heidi —Melbourne VIC
- Full-time
- Hybrid work
- Bachelor's degree
- AI
- Work from home
- Parental leave
Senior Mobility Specialist
Datacom —Melbourne VIC
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Communication skills
- On-the-job training
Quick Apply
Software Engineer, Platform - Melbourne, Australia
Speechify —Melbourne VIC
- Remote
- Azure
- Doctoral degree
- AWS
3d
Senior Product Manager
Electronic Arts —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Engineering
- Master's degree
- Health insurance
- Annual leave
Senior Software Engineer - Rendering
Electronic Arts (EA) —Melbourne VIC
- Full-time
- Hybrid work
- Management
- APIs
- Health insurance
- Annual leave
Lead Software Engineer - Mobile
Xero —Hawthorn VIC
- Overtime
- Hybrid work
- APIs
- AI
Senior Software Engineer - Rendering
Electronic Arts —Melbourne VIC
- Hybrid work
- Management
- APIs
- Health insurance
- Annual leave
Principal Software Engineer - Mobile Platform
Canva —Melbourne VIC
- Full-time
- Hybrid work
- Research
- University
- AI
- Parental leave
Quick Apply
14d
Tech Lead, Web Core Product & Chrome Extension - Melbourne, Australia
Speechify —Melbourne VIC
- Remote
- Doctoral degree
- AI
- Communication skills
3d
Software Engineer, Data Infrastructure & Acquisition - Melbourne, Australia
Speechify —Melbourne VIC
- Remote
- Doctoral degree
- Computer Science
- Master's degree
3d

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android jobs near melbourne, vic

Manager, Technical Support – ANZ

SOTI Inc. -
Mulgrave VIC

Apply Now

Job Details

Full-time
6 days ago

Qualifications

Management
Enterprise software
Microsoft SQL Server
Technical support
Databases
Analysis skills
Diploma
Leadership
Communication skills
Information Technology

Full Job Description

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

Job Title: Manager, Technical Support

Location

Who we are

At SOTI, we are committed to delivering best-in-class mobile and IoT (Internet of Things) device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software. To us, being visionary is more important than doing things the way they have always been done.

What We Are Looking For

We are seeking an early-career professional with a strong foundation in technology and a passion for delivering exceptional customer support. As a Technical Support Manager, you bring energy, curiosity, and a proactive approach to identifying and resolving complex technical issues.

You demonstrate a solid understanding of computer networking principles, coupled with strong analytical and problem-solving skills, and the ability to perform effectively in a fast-paced environment. You are motivated to continuously learn, adapt, and grow, while maintaining a high standard of customer experience.

This role offers significant opportunities for professional development and the chance to build a long-term career with SOTI.

What’s in it for you?

The People - From our humble origins in our founder’s basement to our industry-leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.

The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!

The Technology - You’ll get the chance to work with leading-edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.

What You Will Do

Lead and manage a team of Team Leads and Technical Support Engineers across L1 to L3 support
Conduct regular one-on-one meetings to drive performance, engagement, and career development
Ensure adherence to SLAs, response times, and overall service quality standards
Monitor support queues, escalations, and resolution effectiveness to maintain operational excellence
Prepare and present monthly performance reports, including key metrics, insights, and improvement plans
Coach and develop team members to enhance technical capability, productivity, and career progression
Ensure teams are equipped with the right tools, resources, and knowledge for efficient operations
Collaborate with cross-functional teams such as Product, Engineering, and Customer Success to improve processes and customer outcomes
Drive continuous improvement by identifying gaps, optimizing workflows, and updating documentation
Support workforce planning, capacity management, and shift alignment to meet business demands
Act as an escalation point for critical issues and ensure timely resolution
Demonstrate flexibility to accommodate early or late calls and meetings based on business and regional requirements

Experience You Will Bring

Degree or Diploma in Computer Networking, Information Technology, Computer Science, or a related technical field
8+ years of experience in technical support, including at least 3+ years in a leadership or management role
Strong understanding of technical support operations, including SLA management and escalation handling
Excellent verbal and written communication skills in English
Proven problem-solving ability with a structured and analytical approach
Strong leadership qualities with the ability to coach, mentor, and motivate teams
Ability to thrive in a fast-paced, dynamic environment with a focus on results and continuous improvement
Knowledge of mobile computing platforms, including Windows, iOS, Android, and legacy systems such as Blackberry
Understanding of networking fundamentals, databases, and enterprise software environments
Experience with Mobile Device Management (MDM) solutions is an advantage
Working knowledge of Microsoft SQL or similar database technologies is preferred

#LI-DK1

If you want to bring your ideas to life, apply at SOTI today.

Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.

Apply Now

Refine Your Search

android jobs in melbourne, vic

Manager, Technical Support – ANZ

Staff Mobile Engineer, Spend Foundation

Engineering Operations Lead

Service Technician

Product Designer - (Mobile) 3 Month Daily Rate Contract

Product Design Engineer (Melbourne)

Software Engineer II - Rendering

Registered Nurses/Enrolled Nurses

Senior QA Engineer (Frontend/App), Java

Senior Endpoint Management Engineer

Product Manager, Apps

Senior Mobility Specialist

Software Engineer, Platform - Melbourne, Australia

Senior Product Manager

Senior Software Engineer - Rendering

Lead Software Engineer - Mobile

Senior Software Engineer - Rendering

Principal Software Engineer - Mobile Platform

Tech Lead, Web Core Product & Chrome Extension - Melbourne, Australia

Software Engineer, Data Infrastructure & Acquisition - Melbourne, Australia

I want to receive the latest job alert for android in melbourne, vic

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SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

If you want to bring your ideas to life, apply at SOTI today.

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