In-Demand It Jobs in Smithfield, Nsw

Service Desk Analyst (NSW)
St Vincent's Health Australia —Inner West NSW
- Full-time
- Hybrid work
- Management
- Communication skills
- Employee assistance program
Technical Support Technician
Temperzone Limited —Blacktown NSW
- Full-time
- Customer service
- Systems design
- HVAC
- Employee assistance program
Quick Apply
IT Contracts and Commercial Manager
Woolworths Group —Bella Vista NSW
- Full-time
- Hybrid work
- Management
- Bachelor's degree
- Agile
- Parental leave
11d
IT Support Officer - English & Mandarin Speaking
Homart Pharmaceuticals Pty Ltd —Rydalmere NSW
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Employee discount
- Professional development assistance
Quick Apply
IT Security Specialist
Sedgwick —Parramatta NSW
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Senior Helpdesk Associate
MSD —Macquarie Park NSW
- Full-time
- CRM software
- Data analysis skills
- Microsoft Office
11d
Systems Administrator (Linux/OpenShift)
NSW Police Force —Parramatta NSW
- $129,464 - $142,665 a year
- Full-time
- Administrative experience
- Scripting
- Communication skills
Technical Support Representative
IDEXX —Rydalmere NSW
- Full-time
- Hybrid work
- Communication skills
- Parental leave
Senior System Administrator AWS Devops, SRE Application Support
NSW Department of Communities and Justice —Parramatta NSW
- $129,464 - $142,665 a year
- Full-time
- Hybrid work
- DevOps
- AWS
- AI
- Employee assistance program
10d
Client Technical Support
IRI Worldwide (Australia) —Blenheim Road NSW
- Hybrid work
- Bilingual
- Spanish
- Computer Science
- Annual leave
- Parental leave
Quick Apply
Data and Systems Administrator
My NRMA —Sydney Olympic Park NSW
- Contract
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Work from home
- Fuel discount
Quick Apply
Manager - Advanced Technical Support
Schneider Electric —Macquarie Park NSW
- Full-time
- Management
- Customer service
- Engineering
- Opportunities for advancement
Solution Architect - Supply Chain
Woolworths Group —Bella Vista NSW
- Full-time
- Hybrid work
2d
Technical Support Engineer
Tomra —St Leonards NSW
- Full-time
- Hybrid work
- Engineering
Quick Apply
Volunteer with Co.As.It
Co.As.It —Leichhardt NSW
Network Engineer
Superloop —Sydney NSW
- Hybrid work
- No degree
- Communication skills
Senior Systems Administrator (OpenShift/Kubernetes SME)
NSW Police Force —Parramatta NSW
- $149,739 - $156,088 a year
- Full-time
- Administrative experience
- Scripting
- AI
21h
Senior Legal Counsel - IT (Fixed Term)
Metcash —Macquarie Park NSW
- Part-time
- Hybrid work
11d
Technical Support Specialist | OTR Tyres Selection & Technical Solutions
Bridgestone Mining Solutions Australia —Sydney Olympic Park NSW
- Full-time
- Microsoft Excel
- Engineering
- Data analysis skills
- Employee discount
Quick Apply
Pre-Sales Solution Architect – AWS
TD Synnex —Macquarie Park NSW
- Full-time
- Hybrid work
- Sales
- AWS
- AI

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Service Desk Analyst (NSW)

St Vincent's Health Australia -
Inner West NSW

Apply Now

Job Details

Full-time

Benefits

Employee assistance program
Salary packaging
Insurance services

Qualifications

ITIL Certification
Management
Telecommunication
Communication skills

Full Job Description

Job Description:

Respectfully - No Recruitment Agencies Please.

We draw on the talents of our people and collaborate with others who share our vision and values to continue the pioneering spirit of Mary Aikenhead and the Sisters of Charity. We are committed to providing compassionate and innovative care, enabling hope for those we serve.

We are actively sourcing an experienced Service Desk Analyst to join our Service Desk Teams within St Vincent’s. Reporting to the Service Desk Team Leader in your area, you will deliver prompt and effective resolution through the provision of first level technical phone and ticket support related to computer systems, software and hardware. With a true passion for customer service, you will be committed in providing high quality technical support across all areas of the organisation.

This is a Permanent Full-Time position based from our Group Head Office in Sydney. Hybrid work model in this role is encouraged.

Key responsibilities of the role:

Provide outstanding technical support to users - respond to incoming requests via phone and ticketing system in an efficient and effective manner
Diagnose and troubleshoot hardware, software, and network issues, and guide users through resolution steps
Liaise with vendors to escalate tickets where required, research solutions, and regularly review and update knowledge base articles
Assist and advise users on appropriate action and educate or coach where necessary
Install software on user’s device remotely and perform any basic administration tasks such as password resets, account creations etc.
Proactively track, manage, resolve and complete requests and incidents within agreed service levels and maintaining customer satisfaction
Manage tasks in service request queue, resolve or triage incidents and requests within appropriate timeframe
Create and administer various shared network resources, provide permissions to software, drives and accounts and other general administrative needs

Things that work for us:

Tertiary qualification with some experience in Information Technology or qualified by experience in this field
Excellent written and verbal communication skills as well as strong problem solving and troubleshooting skills and a keen eye for attention to detail
Strong technical proficiency in Windows operation systems, remote desktop services, networking, hardware, telecommunications, and internet service troubleshooting
Demonstrated knowledge of Microsoft Platform, O365 services, cloud systems and prior experience with remote management and ticket management tools
Knowledge or experience within the healthcare or similar large scale, complex environment
ITIL v4 Certification – desirable
Ability to deal with conflict resolution, as well as collaborate and support on multiple priorities simultaneously and seamlessly while maintaining attention to detail in a high pressure environment
Proven personal management skills; self-enforcing punctuality, attendance, presentation and administration in all aspects and duties of the role

Things that work for you:

Ability to visibly see your impact on the business and its service
Competitive salary packaging options
Discounted private health insurance
Employee Assistance Program for staff and their families
Access to the Fitness Passport (FP)

Why become part of St Vincent’s Health Australia? Because there is so much heart here. Everywhere you go. You’ll see and feel it across St Vincent’s. At St Vincent’s we value inclusivity and diversity and acknowledge the important of creating a work environment that is welcome, safe, fair and impartial and invite people from all backgrounds to join our caring St Vincent’s family – better and fairer care, always.

Reconciliation Action Plan As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit http://www.svha.org.au/about-us/reconciliation

This position is subject to Commonwealth and State government direction regarding vaccination against COVID-19. Successful applicants must meet these vaccination requirements.

Interested? Apply today and please note - we will be progressing applications throughout the advertising period.

Closing Date:

18 June 2026 11:59pm

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [email protected]

Apply Now

Refine Your Search

it jobs in smithfield, nsw

Service Desk Analyst (NSW)

Technical Support Technician

IT Contracts and Commercial Manager

IT Support Officer - English & Mandarin Speaking

IT Security Specialist

Senior Helpdesk Associate

Systems Administrator (Linux/OpenShift)

Technical Support Representative

Senior System Administrator AWS Devops, SRE Application Support

Client Technical Support

Data and Systems Administrator

Manager - Advanced Technical Support

Solution Architect - Supply Chain

Technical Support Engineer

Volunteer with Co.As.It

Network Engineer

Senior Systems Administrator (OpenShift/Kubernetes SME)

Senior Legal Counsel - IT (Fixed Term)

Technical Support Specialist | OTR Tyres Selection & Technical Solutions

Pre-Sales Solution Architect – AWS

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