In-Demand Principal software engineer Jobs in Sunshine, Vic

Principal Technical Support Engineer
Rocket Software —Melbourne VIC
- Full-time
- Customer service
- Research
- Communication skills
Principal Production Engineer
Canva —Melbourne VIC
- Full-time
- Hybrid work
- AWS
- University
- AI
- Parental leave
Quick Apply
3d
Principal/Senior Wastewater Modeller/Planning Engineer - Water
Stantec —Melbourne VIC
- Part-time
- Remote
- Engineering
- SQL
- Bachelor's degree
- Work from home
- Employee assistance program
Principal Mechanical Engineering - Water Infrastructure
AECOM —Melbourne VIC
- Full-time
- Hybrid work
Engineering Manager
John Crane —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- CAD
Quick Apply
Engineering Manager
Coles Group —Hawthorn East VIC
- Full-time
- Systems design
- Agile
- Communication skills
- Free parking
- Employee stock purchase plan
1d
Staff Software Engineer
Anduril Industries —Melbourne VIC
- Full-time
- Computer Science
- Software troubleshooting
- Systems design
Quick Apply
Water Planning Engineer
Egis Group —Melbourne VIC
- Full-time
- Hybrid work
- Bachelor's degree
- Parental leave
- Employee assistance program
Quick Apply
Senior / Principal Water Resources Engineer
Stantec —Melbourne VIC
- Part-time
- Communication skills
- Work from home
- Employee assistance program
Senior Principal / Principal Civil Engineer
Senversa —Melbourne VIC
- Full-time
- Hybrid work
- AutoCAD
- Civil engineering
- Bachelor's degree
Quick Apply
Principal Mining Engineer (Underground)
AMC Consultants —Melbourne VIC
- Full-time
- Hybrid work
- Business development
- Bachelor's degree
- Communication skills
- Life insurance
Quick Apply
Principal Structural Engineer - Underground Structures & Asset Rehabilitation - Hybrid
WSP Australia —Melbourne VIC
- Full-time
- Hybrid work
- Bachelor's degree
- Employee stock purchase plan
Principal Mechanical Engineer - Water Infrastructure
WSP —Melbourne VIC
- Bachelor's degree
- Communication skills
- Employee stock purchase plan
- Parental leave
Associate Principal Electrical Engineer
Arup —Melbourne VIC
- Hybrid work
- Electrical experience
- Profit sharing
- Parental leave
11d
Principal Engineer – Mission Integration
KBR —Melbourne VIC
- Full-time
- Leadership
- Health insurance
- Parental leave
C# Principal Developer & Cloud Engineer
NOW Digital —Melbourne VIC
- Azure
- AWS
- No degree
Senior / Principal Mining Consultant (Strategy Optimization)
AMC Consultants —Melbourne VIC
- Full-time
- Hybrid work
- Doctoral degree
- Master's degree
- Analysis skills
- Life insurance
Quick Apply
4d
Principal Drainage Engineer
KBR —Melbourne VIC
- Full-time
- No degree
- Civil Engineering
Principal Cybersecurity Incident Analyst
NTT Ltd —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Customer service
- Writing skills
Principal Mechanical Engineer - Water Infrastructure
WSP Australia —Melbourne VIC
- Bachelor's degree
- Leadership
- Communication skills
- Employee stock purchase plan
- Parental leave

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Principal Technical Support Engineer

Rocket Software -
Melbourne VIC

Apply Now

Job Details

Full-time

Qualifications

DB2
Customer service
Microsoft SQL Server
Research
Technical support
CICS
Product development
LDAP
Web services
Communication skills
MySQL

Full Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Principal Technical Support Engineer provides technical direction and leadership in the support, development and enhancement of Rocket products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permeant solutions. The Engineer will act as the technical subject matter expert on multiple products.

This role requires highly skilled and professional engineer to provide technical support to our enterprise customers using our COBOL and Enterprise solutions. The engineer will acquire in-depth knowledge of our products and deliver the best advice to our customers' issues. The engineer must be a good team player, willing to learn and share knowledge. The engineer will work with Development and Product Management to address product defects and enhancement requests. The engineer will also work with Sales, PreSales and Professional Services to address any concerns and thus the facilitating closure of sales and services.

Overview:

Customers run their most critical applications, often modernized from mainframe environments, on Enterprise Server. These systems power essential business operations and must be available around the clock. Because of this, our customers rely on us for fast, expert, 24x7 support to keep their mission critical workloads running smoothly. When a Severity 1 issue occurs, they expect immediate and effective action to protect their business, and we are the team they trust to deliver it.

Key Responsibilities:

Customer Support & Issue Resolution

Deliver advanced technical support across the Enterprise Server, Enterprise Developer, and Visual COBOL product families.
Lead customer calls and troubleshooting sessions for production and Severity 1 issues.
Validate the customer’s environment, error messages, and impact statements to accurately assess the issue.
Independently reproduce, analyse, and resolve complex and urgent technical problems.
Research solutions using internal documentation, knowledge bases, and diagnostic tools.
Develop reproducible test cases and submit high‑quality defect reports to R&D when required.
Recommend, prepare, and implement effective solutions to restore service.
Act as an escalation point for critical incidents and guide customers through resolution.

Customer Engagement & Communication

Set clear expectations with customers and ensure they understand the status and next steps.
Serve as a designated technical contact for strategic customers when required.
Lead customer escalation meetings with confidence and clarity.
Provide clear, concise communication in both written and verbal form.

Collaboration & Knowledge Sharing

Work closely with Product Development Managers and Engineering teams on product issues and enhancements.
Contribute technical articles, troubleshooting guides, and other content to the Knowledge Repository.
Regularly support and contribute to internal training initiatives.
Mentor, coach, and support other Support Engineers across all levels.
Organize and facilitate team sessions when cross‑functional support is needed.

Leadership & Continuous Improvement

Lead internal or cross‑functional projects as assigned, occasionally acting as a team or project lead.
Continuously expand your expertise across Rocket Software products through self‑directed learning.
Support weekend on‑call rotations on an as‑needed basis.

Required Qualifications & Experience:

Technical Expertise

Solid hands-on experience with programming languages such as COBOL, PL/I, C/C++ and Java
Strong working knowledge of relational database technologies: DB2, SQL Server, MySQL, Oracle.
Proficient with operating systems including Windows and UNIX/Linux.
Experience with mainframe technologies such as CICS, JCL/JES, IMS.
Understanding of security concepts for securing systems and network communication.
Working knowledge of Message Queues, Web Services, and LDAP.
Ability to diagnose and resolve network connectivity issues.

Professional Skills

Excellent written and verbal communication skills with strong customer service instincts.
Exceptional analytical and problem‑solving abilities, with the ability to identify root causes and define corrective actions.
Strong presentation and stakeholder management skills.
Able to remain calm and effective under pressure, particularly during customer outages or high‑impact scenarios.

#LI-Remote

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected]. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Apply Now

Refine Your Search

principal software engineer jobs in sunshine, vic

Principal Technical Support Engineer

Principal Production Engineer

Principal/Senior Wastewater Modeller/Planning Engineer - Water

Principal Mechanical Engineering - Water Infrastructure

Engineering Manager

Engineering Manager

Staff Software Engineer

Water Planning Engineer

Senior / Principal Water Resources Engineer

Senior Principal / Principal Civil Engineer

Principal Mining Engineer (Underground)

Principal Structural Engineer - Underground Structures & Asset Rehabilitation - Hybrid

Principal Mechanical Engineer - Water Infrastructure

Associate Principal Electrical Engineer

Principal Engineer – Mission Integration

C# Principal Developer & Cloud Engineer

Senior / Principal Mining Consultant (Strategy Optimization)

Principal Drainage Engineer

Principal Cybersecurity Incident Analyst

Principal Mechanical Engineer - Water Infrastructure

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