In-Demand Loyalty program lead Jobs in Oakleigh Vic

Senior Customer Experience Manager - Mid Market
Axsys —Melbourne VIC
- Analysis skills
- AI
- Leadership
- Parental leave
12d
Customer Experience Manager Chadstone
Zara —Melbourne VIC
- Part-time
- Leadership
- Employee assistance program
- Employee discount
4d
Senior CRM and Loyalty Manager
Techtronic Industries (TTI) —Mount Waverley VIC
- Hybrid work
- CRM software
- Salesforce
- Analysis skills
- Parental leave
- Employee assistance program
CRM Manager
Wesfarmers Health —Docklands VIC
- Contract
- Marketing
- Employee assistance program
1d
Guest Services Officer - Communication Centre
Hyatt Centric Melbourne —Melbourne VIC
- Part-time
- Hospitality
- Guest services
Sales Manager
The Travel Corporation AU —Melbourne VIC
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Parental leave
- Employee assistance program
11d
Head of Customer Service
David Jones —Melbourne VIC
- Hybrid work
- Management
- Customer service
- Bachelor's degree
- Annual leave
- Parental leave
Assistant Financial Controller
Accor Apartments & Realty —Melbourne VIC
- $85,000 - $90,000 a year
- Full-time
- Hospitality
- Communication skills
Key Account Manager
Kone —Melbourne VIC
- Full-time
- Sales
- Business development
- Communication skills
3d
Client Onboarding Specialist - Bilingual Mandarin
Eightcap —Melbourne VIC
- Full-time
- Bilingual
- CRM software
- Finance
- Parental leave
- Referral program
Quick Apply
2d
Regional Account Manager (AP South)
MEDIDATA —Melbourne VIC
- Computer science
- Sales
- Salesforce
- Disability insurance
- Health insurance
Insights Manager - Melbourne/Sydney
RFI Global —Melbourne VIC
- Full-time
- Hybrid work
- Data analysis skills
- Research
- Presentation skills
- Annual leave
Quick Apply
10d
Branch Performance Manager - Moorabbin
SIXT Australia - VIC & SA —Moorabbin VIC
- Weekend availability
- Sales
- Organisational skills
- Leadership
- Employee discount
Quick Apply
Campaign Lead
Myer —Docklands VIC
- Full-time
- Hybrid work
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Employee assistance program
- Gym membership
3d
Finance Manager - Financial Reporting, Planning & Analysis
Vinarchy —Melbourne VIC
- Microsoft Powerpoint
- Microsoft Excel
- Finance
- Parental leave
- Employee assistance program
Business Development Manager
Prezzee —Melbourne VIC
- Analysis skills
- POS
- Communication skills
- Work from home
- Parental leave
Quick Apply
Bistro Supervisor - Blackburn Hotel
Endeavour Group —Blackburn VIC
- Weekend availability
VP of Sales
Contour Education —Melbourne VIC
- $300,000 - $350,000 a year
- Full-time
- Hybrid work
- Sales
- Senior Secondary Certificate of Education
- Education
- Employee assistance program
Quick Apply
Store Sales Associate, South Wharf Outlet
Crocs —South Wharf VIC
- Night shift
- Microsoft Word
- Microsoft Excel
- English
- Flexible schedule
Duty Manager
Accor Apartments & Realty —Melbourne VIC
- Weekend availability
- Hospitality
- Supervising experience
- Hotel experience
5d

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Senior Customer Experience Manager - Mid Market

Axsys
Melbourne VIC

Apply Now

Job Details

12 days ago

Benefits

Parental leave

Qualifications

Analysis skills
AI
Leadership

Full Job Description

We’re a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed.

At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them.

And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business.

About the Role

We're looking for a Customer Experience Manager to join MYOB's Mid-Market Customer Success and Experience team in a leadership role that shapes how we engage with customers and partners across the moments that matter most.

You'll lead MYOB's Voice of Customer and Partner approach, own customer relationship architecture and end-to-end journey orchestration, and step in to govern high-impact issues when normal channels are not progressing.

This role sits at the intersection of customer advocacy, operational leadership, and cross-functional execution. You'll work across Product, Design, Technology, Support, Services, Sales, Marketing, Customer Success, Finance, Legal, and Operations to ensure customers experience a single, coordinated path across AI-led, digital, assisted, and human interactions.

When experiences are fragmented, you connect them. When issues are stuck, you drive them forward. When customers and partners are telling us something matters, you turn that insight into action and systemic improvement.

What will keep you busy...

Voice of Customer and Partner strategy and measurement, including listening points across the journey and metrics such as NPS, CSAT, CES, qualitative feedback, and behavioural signals
Customer relationship architecture and end-to-end journey orchestration across onboarding, support, growth, renewal, and advocacy
Experience design across AI-led, digital, assisted, and human interactions, including clear hand-offs that protect trust, quality, and outcomes
Governance of complex, sensitive, and high-risk customer issues, including Heal Desk, executive complaints, and cross-functional critical issues
End-to-end complaints management, customer communication governance, and closed-loop operating cadences so customers receive clear updates and issues are driven through to closure
Root cause analysis and systemic improvement programs that reduce friction, remove recurring problems, and improve retention, loyalty, adoption, and cost to serve
Leadership of a high-performing customer experience function, including setting direction, building capability, and developing specialist team members

What we'd love to see from you...

Proven background in customer experience and relationship architecture, customer operations, journey orchestration, or related leadership roles in complex B2B tech, SaaS, financial services, or similar environments
Proven people leader who sets direction, prioritises well, coaches teams, and drives accountability
Strong Voice of Customer, journey insight, and customer-led prioritisation experience
Proven success crafting journeys and reducing friction across customer touchpoints
Proven track record to lead complex cross-functional issue resolution without direct authority
Strong analytical and systems thinking, including dashboards, root-cause analysis, journey analytics, and executive reporting
Sound judgement balancing customer, commercial, compliance, risk, and operational outcomes
Experience designing or governing AI-supported, digital, assisted, and human journeys
Relevant tertiary qualification advantageous

Our Culture & Benefits

At MYOB our values are at the heart of everything we do. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.

Enjoy a flexible, hybrid workplace that brings balance to how you work, all of our centrally located offices come together for a number of in-person celebrations and social events

Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers

Benefit from our partnership with Sonder, which supports the wellbeing of our team members

Unlock your potential via in-house training and programs, LinkedIn Learning, conferences and study assistance

Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more

Join our communities, built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution

At MYOB, we’re all about embracing difference and backing people to be their true selves. We’re proud to be an equal opportunity employer and big believers that the best hires don’t just fit our culture — they add to it. That means bringing your unique contributions, lived experiences, and fresh perspective to the table.

Love the sound of MYOB and this role but don’t tick every single box in this ad? Apply anyway! Studies show that women and underrepresented groups often hold back if they don’t meet every requirement — but we want to hear from you.

We’re proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

loyalty program lead jobs in oakleigh vic

Senior Customer Experience Manager - Mid Market

Customer Experience Manager Chadstone

Senior CRM and Loyalty Manager

CRM Manager

Guest Services Officer - Communication Centre

Sales Manager

Head of Customer Service

Assistant Financial Controller

Key Account Manager

Client Onboarding Specialist - Bilingual Mandarin

Regional Account Manager (AP South)

Insights Manager - Melbourne/Sydney

Branch Performance Manager - Moorabbin

Campaign Lead

Finance Manager - Financial Reporting, Planning & Analysis

Business Development Manager

Bistro Supervisor - Blackburn Hotel

VP of Sales

Store Sales Associate, South Wharf Outlet

Duty Manager

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