In-Demand Data migration analyst Jobs

Channel Optimisation Analyst
Latitude Financial Services —Melbourne VIC
- Full-time
- Customer service
- Administrative experience
- Analysis skills
- On-the-job training
Test Analyst
Duxxel Pty Ltd —Sydney NSW
- $70,899.38 - $142,050.81 a year
- Contract
- Hybrid work
- Microsoft Excel
- Azure
- Computer Science
Quick Apply
Data Engineer
Atlassian —Canberra ACT
- $93.21 - $132.32 an hour
- Full-time
- Azure
- Computer Science
- Engineering
- Health insurance
- Dental insurance
Quick Apply
ICT Business Analyst
Pro Dynamics Pty Ltd —Sydney NSW
- $95,000 - $105,000 a year
- Full-time
- In-person
- Communication skills
Quick Apply
Business Analyst Student Administration
EDU Corporate Services Pty Limited —Sydney NSW
- Contract
- Administrative experience
- No degree
- Data entry
Quick Apply
Data Lead - People Connect
Western Health —Melbourne VIC
- $110,000 - $140,000 a year
- Full-time
- ERP systems
- Education
1d
Portfolio Data Analyst (Accounting), Engage Data
HUB24 —Melbourne VIC
- Full-time
- SQL
- Financial services
Immigration Analyst/Senior Analyst | T&L
Deloitte —Sydney NSW
- Organisational skills
- Communication skills
- Time management
- Parental leave
Applications Support Analyst/Solution Engineer - IT Application Services
Catholic Healthcare —Macquarie Park NSW
- Full-time
- Azure
- Microsoft Outlook
- DevOps
- Parental leave
- Gym membership
Quick Apply
1d
Business Analyst
Northline —Greater Adelaide SA
- Full-time
- SQL
- Communication skills
- Employee assistance program
Project Manager - Student Management System Implementation
EDU Corporate Services Pty Limited —Sydney NSW
- Contract
- Management
- No degree
- Communication skills
Quick Apply
APS5 Analysts
Australian Government —Canberra ACT
13d
Business Analyst & Developer (MS Power Platform)
DAC-Jones Lang LaSalle (VIC) Pty Ltd —Melbourne VIC
- Full-time
- Azure
- Computer Science
- Analysis skills
Quick Apply
Network Business Analyst
Granite Group —Melbourne VIC
- $700 - $800 a month
- Contract
- Construction
- Communication skills
Quick Apply
Technical Business Analyst
FinXL —Melbourne VIC
- $800 - $850 a day
- Contract
- Microsoft Word
- APIs
Business Analyst
Local Peoples —Canberra ACT
- Hybrid work
- Agile
Technical Business Analyst
Thales —Rydalmere NSW
- Full-time
- Bachelor's degree
- Organisational skills
- Manufacturing
- Health insurance
- Parental leave
Process & Capability Analyst
Latitude Financial Services —Melbourne VIC
- Full-time
- Analysis skills
- AI
- Communication skills
Database Administrator
AI Talent —Sydney NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Azure
- Oracle
- Computer Science
- Work from home
Quick Apply
8d
Business Analyst & Developer (MS Power Platform)
JLL —Melbourne VIC
- Azure
- Computer Science
- Analysis skills

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Channel Optimisation Analyst

Latitude Financial Services -
Melbourne VIC

Apply Now

Job Details

Full-time

Benefits

On-the-job training

Qualifications

Customer service
Administrative experience
Analysis skills
Presentation skills
Communication skills
Negotiation
Time management

Full Job Description

As a Channel Optimisation Analyst, you’ll be at the forefront of Customer Care technology. Putting your creative skills to use, you’ll have the opportunity to work with stakeholders to help realise their technology aspirations to help drive customer and agent experience improvements across our core platforms.

You’ll get the opportunity to design and develop solutions, uplift platform capabiltiy, experiment with new features and enhancements and be part of a diverse and supportive team. You’ll get on-the-job system and Agile training to help support your development and growth.

Forming part of the Shared Services team, the Channel Optimisation Team is a small team focused on building out and enhancing platform capability. You’ll be one of 4 team members (including the Channel Optimisation Leader) dedicated to advancing our technology capability. The team is highly motivated and passionate about improving customer experience and will provide an open, friendly and supportive learning environment for anyone looking to try their hand in this space.

What will you contribute to?

Responsible for the ongoing maintenance and uplift of Customer Care Customer platforms such as Zendesk and IngeniousAI.
Identify opportunities to uplift improve/functionality on Customer Care platforms.
Drive digital deflection/self-service migration through the use of tools such as Help Centre and Bot.
Provide platform performance and experience insights to stakeholders to assist with driving customer experience improvements.
Develop and monitor platform controls to ensure adequate management of system performance and risk mitigations.
Develop and maintain reporting to support business process and stakeholder requirements.
Drive best practice platform development using Agile methodology, including implementation and management of platform governance.
Work closely with key stakeholders to ensure impacts to customers, people, process, policy and technology are properly assessed and managed in an effective manner.
Facilitate problem resolution action planning workshops with designated functional units.
Partner with key stakeholders to understand their objectives and work collectively to deliver desired outcomes.

What you’ll bring:

Analytical skills - ability to analyse large amounts of information and clearly articulate issues, root cause and solutions, taking a data and fact based approach
Active listening skills - ability to comprehend, retain and respond to information
Questioning skills - ability to utilise a range of opened and closed end questions to gather the necessary amount of information required for effective decision making
Decision making skills - ability to use facts to consider a range of possible solutions to deliver the most appropriate resolution
Negotiating skills - ability to negotiate outcomes in challenging situations with potentially change resistant stakeholders
Written and verbal communication skills - ability to communicate (sometimes complex information) in a compelling manner with excellent interpersonal skills at all levels
Presentation skills - ability to summarise key information and present to internal forums and key stakeholders
Prioritisation and time management skills – proven ability to plan and prioritise self and others to achieve maximum impact for the customer and project objectives while meeting SLA's
Coaching skills - ability to build relationships, challenge thinking, provide feedback and support to peers across teams to increase effectiveness and drive positive results
Administrative skills: ability to maintain and update records diligently and accurately, with regulatory awareness and the ability to comply

Sometimes the best candidates don’t have 100% of what is listed above, but if you have most and are confident, you’d be a good fit, we’d love to hear from you!

Sound like you? That's a good sign! In return for your energy and ideas, we offer a flexible working environment and great compensation. We always support a safe, healthy, engaging, and productive working environment for all employees and workers, whether that be in your home and office, or a combination of both.

We're Latitude, partners in money Latitude may seem like the new kid on the block, but it's taken us almost a hundred years to become an overnight success. Digital payments, cards, loans are what we offer - but what we really are is a platform that helps people shop and live better. Always living and breathing our values. Take ownership, Win together, Pursue excellence, and Create tomorrow

Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. Only open to Australian or New Zealand Permanent Residents or Citizens.

Apply Now

Refine Your Search

data migration analyst jobs

Channel Optimisation Analyst

Test Analyst

Data Engineer

ICT Business Analyst

Business Analyst Student Administration

Data Lead - People Connect

Portfolio Data Analyst (Accounting), Engage Data

Immigration Analyst/Senior Analyst | T&L

Applications Support Analyst/Solution Engineer - IT Application Services

Business Analyst

Project Manager - Student Management System Implementation

APS5 Analysts

Business Analyst & Developer (MS Power Platform)

Network Business Analyst

Technical Business Analyst

Business Analyst

Technical Business Analyst

Process & Capability Analyst

Database Administrator

Business Analyst & Developer (MS Power Platform)

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