In-Demand Manager, level 2 technical support Jobs in Overseas Remote

Concierge Secruity Engineer 2
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manager, level 2 technical support jobs near overseas remote

Concierge Secruity Engineer 2

Arctic Wolf -
Remote

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Job Details

Full-time
$93,000 - $256,000 a year
8 days ago

Benefits

Health insurance
Parental leave
Employee assistance program
Paid volunteer leave

Qualifications

Authentication
Management
Incident management
Architecture
Analysis skills
Incident response
Risk management
Scripting
Unity
Security
Diploma
Communication skills
Malware analysis

Full Job Description

At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Bartner Peer Insights and IDC MarketScape – but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform.

If you’re looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you!

Our mission is simple: End Cyber Risk. We’re looking for a Security Engineer/Consultant 2 to be part of making this/that happen.

About the Role

The Security Engineer/Consultant 2 (CSE2) is a key member of the Concierge Security Team that delivers world-class Arctic Wolf security services. The CSE2 supports the technical relationship with their assigned customers and leverages their skills and expertise to fulfill key responsibilities.

As a Security Engineer/Consultant 2, you will:

Create and maintain an outstanding partnership with customers;
Support the direct delivery of Arctic Wolf network and endpoint security solutions to customers, including tasks such as investigating security events, and configuring, troubleshooting and verifying data sources;
Action or escalate customer requests for guidance, information or support in a timely manner, including coordinating efforts with other teams, as needed.
Proactively interact and communicate with internal and external stakeholders.

The CSE2 role combines aspects of an IT Security Analyst, a Security Architect, and an Incident Response Consultant. A successful CSE2 possesses strong technical aptitude and an ability to communicate, educate, and share information effectively with non-technical people.

Who You Are

You thrive in fast-paced environments and have a positive can-do attitude. You are a critical thinker that continually learns and can navigate uncertainty. You enjoy working with customers and in a team, are an excellent communicator, and are able to easily interact with a variety of people, personalities and technical skill levels. Above all, your passion for cybersecurity and partnering with customers shows in everything you do!

Your experience could look like:

1-5 years of experience in a hands-on security role with a good knowledge of security architecture
Degree or diploma in a relevant field, or certifications and experience equivalent
Strong partnering and relationship building skills in a professional context
Strong communication skills, both written and verbal
Strong analytical and problem-solving skills

Additional skills and experience

Security testing and forensics tools
Malware analysis
Scripting/Coding experience
Incident response
Authentication and identity management
Risk management, assessment and common compliance frameworks
Penetration testing and attack simulation

About Arctic Wolf

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

Equity for all employees
Flexible time off and paid volunteer days
Training and career development programs
Comprehensive private benefits plan including medical, mental health, dental, disability, and value-added services
Robust Employee Assistance Program (EAP) with mental health service
Fertility support and paid parental leave
Superannuation Fund that Arctic Wolf pays into

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing [email protected].

Security Requirements

Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
Background checks are required for this position.
This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these laws and regulations.

The base salary range for this job family is 93,000 to 256,000 AUD annually. This range reflects the base pay the company reasonably expects to offer for this position, aligned to the broader job family base pay structure. Actual base pay may vary based on skills, experience, and location, including job family level. In addition to base pay, Arctic Wolf offers variable incentive compensation, new hire equity grants, and a comprehensive benefits package.

Apply Now

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manager, level 2 technical support jobs in overseas remote

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