In-Demand Front office manager Jobs in Malvern, Vic

Client Intake Officer - Aged and Disability Care
My Guardian —Southbank VIC
- Full-time
- Customer service
- Case management
- In-person
Quick Apply
8d
Front Office Services - Business Analyst (Investment Platforms)
Janus Henderson —Melbourne VIC
- Hybrid work
- Data analysis skills
- SQL
- Organisational skills
7d
Assistant Night Manager – Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street Mall
Hotel Indigo —Melbourne VIC
- Weekend availability
- Management
- First Aid Certification
- Hotel experience
10d
Facilities Manager
DAC-Jones Lang LaSalle (VIC) Pty Ltd —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Parental leave
Quick Apply
Practice Manager
Bupa —Melbourne VIC
- Full-time
- Management
- Administrative experience
- Office experience
- Health insurance
- Gym membership
8d
Administration Coordinator - Peter Mac @ Home
Peter MacCallum Cancer Centre —Parkville VIC
- Up to $74,000 a year
- Part-time
- Administrative experience
- Front desk
- Computer skills
- Annual leave
Store Manager Chadstone
Prada —Melbourne VIC
- Sales
- Customer service
- Business
9d
Team Leader, Administration Services
Apex Group —Melbourne VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Sales Manager - Home Electrificiation
Smart Energy Group —Melbourne VIC
- Full-time
- Sales
Quick Apply
6d
Student Experience Representative
Contour Education —Glen Waverley VIC
- $30 an hour
- Weekend availability
- Hybrid work
- Senior Secondary Certificate of Education
- University
- Education
- Employee assistance program
Quick Apply
12d
Casual Duty Manager - QT Melbourne
EVT Group —Melbourne VIC
- $79,589.29 a year
- Overtime
- Sales
- Communication skills
- Hotel experience
- Annual leave
- Parental leave
13d
General Administration - START DATE NEGOTIABLE
Government schools —Melbourne VIC
- Full-time
- Communication skills
11d
Retail Manager
Peter Jackson —Melbourne VIC
- $34 - $37 an hour
- Full-time
- Management
- Sales
- Customer service
- Employee discount
Quick Apply
6d
Office Coordinator
Chobani —Dandenong VIC
- Part-time
- Office
- Microsoft Office
- Administrative experience
- Parental leave
Night Auditor
voco Melbourne Central —Melbourne VIC
- $26.70 - $33.38 an hour
- Part-time
- Computer skills
- In-person
- Communication skills
- Employee discount
Quick Apply
9d
Super Host
Veriu —Melbourne VIC
- $75,917 a year
- Full-time
- First Aid Certification
- Leadership
- Communication skills
- Health insurance
- Employee assistance program
Principal Consultant, Professional Services, VP
State Street —Melbourne VIC
- Full-time
- Management
- Computer Science
- SQL
Assistant Night Manager - The Victoria Hotel
EVT Group —Melbourne VIC
- Full-time
- Communication skills
- Hotel experience
- Resort
- Parental leave
9h
Assistant Night Manager - QT Melbourne
EVT Group —Melbourne VIC
- Full-time
- Communication skills
- Hotel experience
- Resort
- Parental leave
ESC - First Aid / General Administration
Government schools —Melbourne VIC
- Part-time
- First Aid Certification
- Communication skills
- Teaching
12d

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front office manager jobs near malvern, vic

Client Intake Officer - Aged and Disability Care

My Guardian -
Southbank VIC

Quick Apply

Job Details

Full-time
8 days ago

Qualifications

Customer service
Intake
Driver Licence
Case management
Care plans
Communication skills
Negotiation

Full Job Description

About My Guardian

My Guardian is a leading Aged and Disability Care provider dedicated to delivering compassionate, high-quality home care services. We are passionate about empowering our clients to live independently with dignity and respect.

As we continue to grow, an exciting opportunity has become available for a motivated and self-driven Client Intake Officer to join our team based in our VIC office. In this role, you will work closely with the Victorian Business Development Managers (BDMs) while being structurally embedded within our Case Management Team. This position plays a critical part in building meaningful relationships and delivering exceptional customer service to prospective and existing Aged Care and NDIS participants across Victoria.

About the Role

As a Client Intake Officer, you will be the key point of contact for prospective clients and their families, with a heavy focus on face-to-face engagement. You will meet potential clients directly to guide them through the intake and decision-making process, ensuring they feel supported, informed, and confident in choosing My Guardian.

This is a fast-paced, relationship-driven role requiring strong communication skills, attention to detail, and the ability to collaborate across teams—bridging the gap between front-end business development and ongoing case management—while maintaining a high standard of professionalism and care.

Key Responsibilities

Engage with prospective clients primarily through face-to-face meetings, as well as phone and email, to assess their needs and recommend appropriate care solutions.
Provide expert guidance to prospective clients on Support at Home (SaH) Packages, and NDIS services, converting enquiries into active clients.
Work closely with the VIC BDM team to pick up warm leads, and act as a seamless link to the wider Case Management Team for ongoing care delivery.
Generate and manage local referral pipelines through My Aged Care and NDIS portals, networking, and community partnerships.Coordinate the onboarding process from start to finish, including documentation, service transitions, waitlist management, and referral prioritisation.
Clearly communicate funding levels, fees, and service inclusions to clients and families during face-to-face consultations.
Maintain accurate CRM records, monitor lead activity, and provide reporting on regional client acquisition and conversion performance.
Collaborate with rostering and clinical teams to ensure services are delivered in line with care plans and funded package levels, supporting overall operational needs.

About You

You are client-focused, confident, and proactive, with a genuine passion for face-to-face interaction. You have the ability to build rapport quickly and manage sensitive conversations with empathy and professionalism.
You thrive in a target-driven environment and are comfortable guiding families through complex funding and service information, striking the perfect balance between high-quality care and efficient intake processes.
Minimum 1 year of client intake, case management, or customer-facing experience in a similar sector is preferred.
Demonstrated knowledge of Aged Care (Support at Home / Home Care Packages) funding and NDIS frameworks.
Exceptional customer service, negotiation, and influencing skills.Strong ability to build relationships with multiple internal and external stakeholders.
Excellent interpersonal skills with high levels of resilience.
Professional verbal and written communication skills.
Current driver’s licence and access to a reliable vehicle (essential for face-to-face client visits).

Why Join us?
Competitive salary package
Supportive and positive office culture
Ongoing training and career development opportunities
To learn more about our company and culture, visit: www.myguardian.com.au
If this sounds like the perfect opportunity for you, we would love to hear from you. Apply now by submitting your resume.
Please note that only shortlisted candidates will be contacted.

Quick Apply

Refine Your Search

front office manager jobs in malvern, vic

Client Intake Officer - Aged and Disability Care

Front Office Services - Business Analyst (Investment Platforms)

Assistant Night Manager – Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street Mall

Facilities Manager

Practice Manager

Administration Coordinator - Peter Mac @ Home

Store Manager Chadstone

Team Leader, Administration Services

Sales Manager - Home Electrificiation

Student Experience Representative

Casual Duty Manager - QT Melbourne

General Administration - START DATE NEGOTIABLE

Retail Manager

Office Coordinator

Night Auditor

Super Host

Principal Consultant, Professional Services, VP

Assistant Night Manager - The Victoria Hotel

Assistant Night Manager - QT Melbourne

ESC - First Aid / General Administration

I want to receive the latest job alert for front office manager in malvern, vic

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