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IT End User Services Analyst

Ahrens Pty Ltd
Kingsford SA

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Job Details

13 days ago

Benefits

Health insurance
Parental leave
Employee assistance program
Opportunities for promotion

Qualifications

Azure
Management
Software troubleshooting
SCCM
IT service management
Microsoft Exchange
Administrative experience
SharePoint
ServiceNow
Cybersecurity
Communication skills
Intune
Help desk

Full Job Description

About the Company

Ahrens is a fifth-generation, Australian family-owned company, with over 120 years’ experience in delivering a wide range of high-quality and cost-effective products and projects across Australia, with footprints overseas.

Our growth has culminated in the business we are today: a full Construction, Engineering, Mining & Industrial Services, Sheds & Silos and Water Storage company which provides complete turnkey project solutions, supported by our 26 divisions.

As we continue to evolve, so does our need to heavily invest in our people and facilities for continued success.

With close to 2,000 employees Australia-wide, we foster a positive and supportive team culture which embraces diversity and innovation, while aligning with our core values of commitment, integrity and safety. In return, we reward those who passionately work with us towards our vision.

About the Role

Our IT team is growing, and we’re looking for an IT End User Services Analyst to join our supportive, hands‑on team, based at our North Adelaide site.

In this role, you’ll provide Level 2 end‑user support across the Ahrens Group, helping deliver reliable and consistent IT services to our office and operational teams.

You’ll support a broad range of technologies including business applications, end‑user devices, mobile technology and meeting room audio‑visual systems, including Microsoft Teams Rooms. The role also involves assisting Infrastructure teams where required, acting as an escalation point for more complex issues, and supporting junior analysts.

What You’ll be Doing

Troubleshoot and support end‑user devices, including desktops, laptops, mobile devices and peripherals.
Support Microsoft Teams, meeting room audio‑visual systems and Microsoft Teams Rooms
Manage and escalate incidents and service requests through an ITSM platform
Administer and troubleshoot Active Directory, Azure AD and Microsoft 365 accounts and permissions.
Assist in maintaining backup, security and monitoring systems.
Engage effectively with internal stakeholders and external vendors.

What We’re Looking For

Proven experience in Level 2 end-user support, with exposure to or experience in Level 3 escalations.
Minimum 3-5+ years' experience in IT End User Services Analyst role.
Experience supporting users in a multi‑site IT environment.
Experience with Microsoft 365 administration including Exchange Online, Teams and SharePoint.
Familiarity with endpoint management tools (Intune, SCCM or similar).
Understanding of Active Directory and Entra AD user and group management.
Strong hardware, software and networking troubleshooting skills.
Experience managing user access, MFA, and security controls in a Microsoft environment
Working knowledge of ITSM frameworks and platforms such as ServiceNow, RemedyForce or ManageEngine
Clear written and verbal communication skills.
Sound understanding of cyber security and data protection practices.

Why Work at Ahrens

Employee Assistance Program, supporting you and your family’s health & wellbeing
Discounts to some of Australia’s leading corporate partners in private health insurance, gyms, travel, clothing, vehicles and more
Generous paid parental leave entitlements to support you and your family
Annual Employee Donation Scheme to support a charity/cause of your choice
Family, social and team building events

We strive for a positive and supportive team culture which embraces diversity and innovation, and aligns with our core values including commitment, integrity, and safety.

How to Apply

Click Apply Now to submit your resume and cover letter. For enquiries, contact Tracy Davidson at [email protected] .

Ahrens is an Equal Opportunity employer who recognises the value in a diverse workforce. We are dedicated to promoting an inclusive workplace and encourage applications from all genders and people of Indigenous backgrounds .

Our IT team is growing, and we’re looking for an IT End User Services Analyst to join our supportive, hands-on team, based at our North Adelaide site.

Apply Now

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