In-Demand It support Jobs in Mulgrave Vic

eLearning Engagement & IT Support Officer
Acknowledge Education —Melbourne VIC
- Full-time
- Customer service
- Working with children
- Organisational skills
- Health insurance
Quick Apply
1d
Senior Technical Support Engineer – Battery Energy Storage Systems
AESON POWER —Mitcham VIC
- From $75,000 a year
- Full-time
- Schematics
- English
- Bachelor's degree
- Employee discount
- Professional development assistance
Quick Apply
IT Support Engineer
Adore Beauty —Melbourne VIC
5d
Data Center IT Support Engineer, MEL - DCO
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Computer Science
- AWS
- Bachelor's degree
Service Desk Analyst (Asahi Beverages)
Asahi Beverages —Southbank VIC
- From $4,500 a month
- Full-time
- Customer service
- In-person
- Communication skills
- Employee stock purchase plan
- Health insurance
Quick Apply
IT Support/System Engineer
Johns Lyng Group —Melbourne VIC
- Urgently hiring
- Azure
- Customer service
- Administrative experience
- Free parking
11d
IT Service Desk Analyst
Regis Aged Care —Camberwell VIC
13d
IT Service Desk Analyst
PFD Food Services —Melbourne VIC
- Full-time
- Microsoft Outlook
- Salesforce
- Microsoft Office
- Health insurance
- Gym membership
6d
Service Desk Analyst
Cabrini Health —Malvern VIC
- $76,515 - $80,000 a year
- Full-time
- Management
- Software troubleshooting
- Customer service
9d
Desktop Support Officer
Axiom Technologies —Melbourne VIC
- Full-time
- Remote
- Microsoft Outlook
- Management
- Customer service
Desktop Support Officer - Embedded - Part Time
Centorrino Technologies —Melbourne VIC
- $55,000 - $70,000 a year
- Part-time
- Communication skills
Quick Apply
3h
IT Technician
Teknik Consulting —Carlton North VIC
- $37 - $45 an hour
- Part-time
- English
- Working with children
- Education
- Relocation assistance
Quick Apply
7d
Computer Network Support
Medical iT —Melbourne VIC
Specialist Technician - Technical Support to Schools Program (TSSP)
Dyna IT Pty Ltd —Melbourne VIC
- $45 - $52 an hour
- Serving
- Microsoft Office
- In-person
Quick Apply
IT Support Administrator - 0.5 FTE
FrankieOne —Melbourne VIC
- Part-time
- Hybrid work
- Management
- Sales
- Administrative experience
System Administrators TSPV
Leidos —Scoresby VIC
- Full-time
- Management
- Databases
- Administrative experience
- Annual leave
Manager, Technical Support – ANZ
SOTI Inc. —Mulgrave VIC
- Full-time
- Management
- Databases
- Analysis skills
1d
IT Support Engineer (Field)
ITConnexion —Melbourne VIC
Technical Support Representative
Observant —Dandenong VIC
- Salesforce
- Warehouse
- Communication skills
- Work from home
Service Desk Analyst (Fixed term)
St Vincent's Health Australia —Melbourne VIC
- Full-time
- Management
- Communication skills
- Employee assistance program

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eLearning Engagement & IT Support Officer

Acknowledge Education -
Melbourne VIC

Quick Apply

Job Details

Full-time
1 day ago

Benefits

Health insurance
Insurance services

Qualifications

Jira
Power BI
Customer service
Learning technology
Working with children
Organisational skills
LMS
Working with Children Check
Moodle
Communication skills

Full Job Description

Company Description

Melbourne CBD | Full-time

Help shape exceptional digital learning experiences

Are you passionate about technology, education, and helping people succeed?

We're looking for an eLearning Engagement & IT Support Officer to join our national eLearning team and play a key role in supporting staff and students across our learning environments. This is a hands-on role where you'll combine your technical expertise, customer service skills, and passion for education to ensure seamless access to digital learning technologies and student management systems.

You'll be the go-to support specialist for learning technologies, classroom systems, and student management platforms, helping create an engaging and effective learning experience for both staff and students.

About Us

Acknowledge Education is one of Australia's leading private education providers, supporting more than 8,000 students across campuses in Melbourne, Sydney, Brisbane, Adelaide and Perth.

As part of the UP Education Group, we're committed to innovation, quality education, and student success. With exciting growth and transformation underway, there's never been a better time to join our team.

Job Description

About the Role

Reporting to the eLearning Design Team Leader, you'll provide frontline support across a range of learning technologies, classroom systems, and student management platforms.

Working closely with academic staff, student services, compliance teams, and IT, you'll help ensure our digital learning environments run smoothly and effectively for both Acknowledge Education and the International College of Hotel Management (ICHM).

Key Responsibilities

Provide real-time support to academic staff using Moodle, RTO Manager, and classroom technologies.
Assist students with LMS access, online learning tools, and digital learning resources.
Respond to and manage support requests through the Jira ticketing system, providing timely resolution and escalation where required.
Prepare and set up Moodle courses for new teaching periods, including uploading learning materials, configuring assessments, gradebooks, and course settings.
Maintain and support student records and system processes within RTO Manager, including updating student results and assisting with enrolment-related activities.
Troubleshoot LMS, SMS, and classroom technology issues to minimise disruption to teaching and learning activities.
Facilitate staff development workshops and training sessions in collaboration with the eLearning team.
Support integration and effective use of learning and student management systems across the organisation.
Gather feedback on digital learning challenges and opportunities and contribute to continuous improvement initiatives.
Work collaboratively with academic, operational, compliance, and support teams to enhance the overall student and staff experience.

Qualifications

About You

You're a proactive and service-focused professional who enjoys solving problems, supporting people, and working with technology in a dynamic education environment.

Essential Skills & Experience

Relevant qualifications in Information Technology, Information Management, or a related field.
Demonstrated experience using and administering Moodle.
Demonstrated experience using and supporting RTO Manager.
Experience working with Jira or similar ticketing and support management systems.
Strong troubleshooting skills across digital learning platforms, software applications, and classroom technologies.
Excellent interpersonal and communication skills, with the ability to build positive relationships with a diverse range of stakeholders.
Strong organisational skills and the ability to manage competing priorities independently.
Current Employee Working with Children Card

Desirable

Experience working with data, reporting, and analytics, including generating reports and using visualisation tools such as Power BI.
Understanding of instructional design principles and online student engagement strategies.
Experience gathering, analysing, and reporting feedback to improve systems, services, or user experiences.
Experience working within higher education, vocational education, or other education environments.

Additional Information

Why Join Us?

$1,500 annual professional development allowance
Health insurance discounts through Bupa
Career development opportunities across the UP Education Group
Supportive and collaborative team culture
Opportunity to make a genuine impact on student and staff success
Work with innovative learning technologies and contribute to the future of digital education
Acknowledge Education is part of UP Education group – a leading education provider: https://www.up.education/

If you're passionate about technology, education, and delivering exceptional support experiences, we'd love to hear from you.

Apply now and help create outstanding digital learning experiences at Acknowledge Education.

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

Quick Apply

Refine Your Search

it support jobs in mulgrave vic

eLearning Engagement & IT Support Officer

Senior Technical Support Engineer – Battery Energy Storage Systems

IT Support Engineer

Data Center IT Support Engineer, MEL - DCO

Service Desk Analyst (Asahi Beverages)

IT Support/System Engineer

IT Service Desk Analyst

IT Service Desk Analyst

Service Desk Analyst

Desktop Support Officer

Desktop Support Officer - Embedded - Part Time

IT Technician

Computer Network Support

Specialist Technician - Technical Support to Schools Program (TSSP)

IT Support Administrator - 0.5 FTE

System Administrators TSPV

Manager, Technical Support – ANZ

IT Support Engineer (Field)

Technical Support Representative

Service Desk Analyst (Fixed term)

I want to receive the latest job alert for it support in mulgrave vic

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