In-Demand Technical support Jobs in Melbourne, Vic

eLearning Engagement & IT Support Officer
Acknowledge Education —Melbourne VIC
- Full-time
- Customer service
- Working with children
- Organisational skills
- Health insurance
Quick Apply
1d
Project Engineer, Technical Support
Schneider Electric —Melbourne VIC
- Full-time
- Analysis skills
- Bachelor's degree
- Communication skills
- Opportunities for advancement
Systems Administrator
Blush Petals Flora Pty Ltd —Hoppers Crossing VIC
- $90,000 - $110,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Databases
Quick Apply
Technical Support Engineer
Infios —Melbourne VIC
- Full-time
- Computer Science
- Data analysis skills
- SQL
Graduate IT Service Desk Analyst
FYFE —Melbourne VIC
- Computer Science
- Communication skills
- Paid training
- Parental leave
8d
Desktop Support Officer
Axiom Technologies —Melbourne VIC
- Full-time
- Remote
- Microsoft Outlook
- Management
- Customer service
IT Support Engineer
Adore Beauty —Melbourne VIC
5d
IT Technician
IT Hero Pty Ltd —North Melbourne VIC
- From $31.19 an hour
- Customer service
- Senior Secondary Certificate of Education
- Education
- Travel reimbursement
Quick Apply
Senior Technical Support Engineer – Battery Energy Storage Systems
AESON POWER —Mitcham VIC
- From $75,000 a year
- Full-time
- Schematics
- English
- Bachelor's degree
- Employee discount
- Professional development assistance
Quick Apply
Principal Technical Support Engineer
Rocket Software —Melbourne VIC
- Full-time
- Customer service
- Research
- Communication skills
Service Desk / Onsite Engineer (MSP)
VISITS —Melbourne VIC
- Weekend availability
- Microsoft Outlook
- Management
- Customer service
- Work from home
- Free food
Quick Apply
1d
Senior IT support analyst
Millennium —Mulgrave VIC
- Full-time
- Azure
- SharePoint
- Communication skills
8d
Network Administrator
NOVA DOORS PTY LTD —Campbellfield VIC
- $80,000 - $85,000 a year
- Full-time
- Computer Science
- Bachelor's degree
- In-person
Quick Apply
7d
Customer Support, Technical Specialist, Powerwall
Tesla —Cremorne VIC
- Full-time
- Bilingual
- CRM software
- Communication skills
Service Desk Analyst (Fixed term)
St Vincent's Health Australia —Melbourne VIC
- Full-time
- Management
- Communication skills
- Employee assistance program
IT Support/System Engineer
Johns Lyng Group —Melbourne VIC
- Urgently hiring
- Azure
- Customer service
- Administrative experience
- Free parking
11d
IT Support Consultant
Southern Metropolitan Cemeteries Trust —Springvale VIC
- Part-time
- Azure
- Customer service
- Administrative experience
- Parental leave
Service Desk Analyst
Cabrini Health —Malvern VIC
- $76,515 - $80,000 a year
- Full-time
- Management
- Software troubleshooting
- Customer service
9d
System Administrator
Paragon Technologies Australia —Moorabbin VIC
- $43 - $48 an hour
- Full-time
- Azure
- Management
- Software troubleshooting
Quick Apply
12d
IT Service Desk Officer
Glen Eira City Council —Caulfield VIC
- Full-time
- SharePoint
12d

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eLearning Engagement & IT Support Officer

Acknowledge Education -
Melbourne VIC

Quick Apply

Job Details

Full-time
1 day ago

Benefits

Health insurance
Insurance services

Qualifications

Jira
Power BI
Customer service
Learning technology
Working with children
Organisational skills
LMS
Working with Children Check
Moodle
Communication skills

Full Job Description

Company Description

Melbourne CBD | Full-time

Help shape exceptional digital learning experiences

Are you passionate about technology, education, and helping people succeed?

We're looking for an eLearning Engagement & IT Support Officer to join our national eLearning team and play a key role in supporting staff and students across our learning environments. This is a hands-on role where you'll combine your technical expertise, customer service skills, and passion for education to ensure seamless access to digital learning technologies and student management systems.

You'll be the go-to support specialist for learning technologies, classroom systems, and student management platforms, helping create an engaging and effective learning experience for both staff and students.

About Us

Acknowledge Education is one of Australia's leading private education providers, supporting more than 8,000 students across campuses in Melbourne, Sydney, Brisbane, Adelaide and Perth.

As part of the UP Education Group, we're committed to innovation, quality education, and student success. With exciting growth and transformation underway, there's never been a better time to join our team.

Job Description

About the Role

Reporting to the eLearning Design Team Leader, you'll provide frontline support across a range of learning technologies, classroom systems, and student management platforms.

Working closely with academic staff, student services, compliance teams, and IT, you'll help ensure our digital learning environments run smoothly and effectively for both Acknowledge Education and the International College of Hotel Management (ICHM).

Key Responsibilities

Provide real-time support to academic staff using Moodle, RTO Manager, and classroom technologies.
Assist students with LMS access, online learning tools, and digital learning resources.
Respond to and manage support requests through the Jira ticketing system, providing timely resolution and escalation where required.
Prepare and set up Moodle courses for new teaching periods, including uploading learning materials, configuring assessments, gradebooks, and course settings.
Maintain and support student records and system processes within RTO Manager, including updating student results and assisting with enrolment-related activities.
Troubleshoot LMS, SMS, and classroom technology issues to minimise disruption to teaching and learning activities.
Facilitate staff development workshops and training sessions in collaboration with the eLearning team.
Support integration and effective use of learning and student management systems across the organisation.
Gather feedback on digital learning challenges and opportunities and contribute to continuous improvement initiatives.
Work collaboratively with academic, operational, compliance, and support teams to enhance the overall student and staff experience.

Qualifications

About You

You're a proactive and service-focused professional who enjoys solving problems, supporting people, and working with technology in a dynamic education environment.

Essential Skills & Experience

Relevant qualifications in Information Technology, Information Management, or a related field.
Demonstrated experience using and administering Moodle.
Demonstrated experience using and supporting RTO Manager.
Experience working with Jira or similar ticketing and support management systems.
Strong troubleshooting skills across digital learning platforms, software applications, and classroom technologies.
Excellent interpersonal and communication skills, with the ability to build positive relationships with a diverse range of stakeholders.
Strong organisational skills and the ability to manage competing priorities independently.
Current Employee Working with Children Card

Desirable

Experience working with data, reporting, and analytics, including generating reports and using visualisation tools such as Power BI.
Understanding of instructional design principles and online student engagement strategies.
Experience gathering, analysing, and reporting feedback to improve systems, services, or user experiences.
Experience working within higher education, vocational education, or other education environments.

Additional Information

Why Join Us?

$1,500 annual professional development allowance
Health insurance discounts through Bupa
Career development opportunities across the UP Education Group
Supportive and collaborative team culture
Opportunity to make a genuine impact on student and staff success
Work with innovative learning technologies and contribute to the future of digital education
Acknowledge Education is part of UP Education group – a leading education provider: https://www.up.education/

If you're passionate about technology, education, and delivering exceptional support experiences, we'd love to hear from you.

Apply now and help create outstanding digital learning experiences at Acknowledge Education.

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

Quick Apply

Refine Your Search

technical support jobs in melbourne, vic

eLearning Engagement & IT Support Officer

Project Engineer, Technical Support

Systems Administrator

Technical Support Engineer

Graduate IT Service Desk Analyst

Desktop Support Officer

IT Support Engineer

IT Technician

Senior Technical Support Engineer – Battery Energy Storage Systems

Principal Technical Support Engineer

Service Desk / Onsite Engineer (MSP)

Senior IT support analyst

Network Administrator

Customer Support, Technical Specialist, Powerwall

Service Desk Analyst (Fixed term)

IT Support/System Engineer

IT Support Consultant

Service Desk Analyst

System Administrator

IT Service Desk Officer

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