In-Demand Trustee Jobs in Parramatta, Nsw

Claims Care Case Manager
MetLife —Sydney NSW
- Full-time
- Customer service
- Administrative experience
- Care plans
- Parental leave
- Employee assistance program
10d
Sentinel Consultant
Mercer —Sydney NSW
- Full-time
- Hybrid work
- Master's degree
- Communication skills
Manager of Clinical Services
Fresh Hope Communities —Pendle Hill NSW
- Full-time
- Microsoft Office
- IT
- Leadership
6d
Vice President, Investment Operations
Intermediate Capital Group —Sydney NSW
- Full-time
- Microsoft Excel
- English
- Organisational skills
3d
Senior Claims Consultant - REST
TAL —Sydney NSW
- Full-time
- Microsoft Excel
- Time management
Quick Apply
Trust Manager/Associate
Perpetual Limited —Sydney NSW
- Full-time
- Hybrid work
- Administrative experience
- Financial services
- Communication skills
- Work from home
Senior Claims Case Manager
MetLife —Sydney NSW
- Full-time
- Case management
- Communication skills
- Time management
- Parental leave
- Employee assistance program
11d
Claims Case Manager
MetLife —Sydney NSW
- Full-time
- Case management
- Communication skills
- Time management
- Parental leave
- Employee assistance program
5d
Senior Claims Consultant - Retail Income Protection Claims
TAL —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- Time management
Quick Apply
Paraplanner
Perpetual Limited —Sydney NSW
- Full-time
- Hybrid work
- Organisational skills
- Time management
- Work from home
7d
Assistant Trust Accountant – Perpetual Corporate Trust
Perpetual Limited —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Finance
- Work from home
Associate, Jacaranda
Perpetual Limited —Sydney NSW
- Full-time
- Financial services
- Work from home
Corporate Secretarial, Assistant Manager
CSC (Corporation Service Company) —Sydney NSW
- Full-time
- Administrative experience
- Financial services
- Accounting
Claims Consultant - Retail Income Protection Claims
TAL —Sydney NSW
- Full-time
- Customer service
- Time management
Quick Apply
Credit Analyst, Structured Finance Ratings
Fitch Ratings —Sydney NSW
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Finance
- Parental leave
Superannuation Risk - Manager / Senior Manager
Macquarie Group Limited —Sydney NSW
- Full-time
- Remote
- Management
- Analysis skills
- Communication skills
- Annual leave
- Work from home
3h
Lawyer/Associate Tax & Revenue
Cowell Clarke —Sydney NSW
- Full-time
- Research
- Analysis skills
Investment Implementation Manager
Perpetual Limited —Sydney NSW
- Full-time
- Administrative experience
- Presentation skills
- Bachelor's degree
- Work from home
Senior Associate / Special Counsel - Litigation & Dispute Resolution
K&L Gates —Sydney NSW
- Full-time
- Supervising experience
- Communication skills
- Parental leave
- Gym membership
Artisan Baker
Bake Bar —Randwick NSW
- $75,000 - $80,000 a year
- Full-time
- Customer service
- Bakery
- Cleaning
Quick Apply

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trustee jobs near parramatta, nsw

Claims Care Case Manager

MetLife -
Sydney NSW

Apply Now

Job Details

Full-time
10 days ago

Benefits

Parental leave
Employee assistance program
Paid volunteer leave
Life insurance

Qualifications

Customer service
Administrative experience
Care plans
Communication skills

Full Job Description

General Information

Location

Sydney, New South Wales

Alternative Location(s)

Posting Location: Melbourne, Victoria

Posting Location: Brisbane Adelaide Street, Queensland

Working Schedule

Full-Time

Work Arrangement

Hybrid

Relocation Assistance Available

Posted Date

29-May-2026

Job ID

18157

Description and Requirements

We are seeking a dedicated and compassionate Care Case Manager to manage low-touch long-term income protection claims. The ideal candidate will be responsible for overseeing customer contacts, payments/case management, ensuring that customers on long term benefits receive the support they need while maintaining compliance with company policies and regulations. We will consider applicants from insurance customer experience, workers' compensation or similar roles as well as Life Insurance or Superannuation administration roles or allied health background.

Key Responsibilities:

Manage and oversee a large portfolio of low-touch long-term income protection claims.
Maintain regular contact with customers with long term illness/terminal illness
Accurate payments and case management ensuring compliance with company policies and the Life Insurance Code of Practice.
Answer calls and manage telephone enquiries.
Collaborate with case managers/senior case manager and claims leaders
Monitor the progress of claims and make necessary adjustments to care plans as needed.
Maintain detailed and accurate records of all interactions and documentation related to claims and strong portfolio hygiene.
Provide exceptional customer service and support to clients throughout the claims process.
Maintain all relevant claims metrics includes regulatory and service levels.

Qualifications and experience:

Experience managing life insurance claims or workers' compensation/CTP or similar; can include allied health background, Superannuation/ insurance administration experience as well as insurance customer service
Minimum 2-3 years experience managing life insurance claims or workers' compensation/CTP or similar; can include allied health background, Superannuation/ insurance administration experience as well as insurance customer service
Working knowledge of legislation, policy documents and regulations relevant to experience
Proven ability to manage telephone queries and customer interactions
Strong communication skills, with the ability to explain outcomes clearly and support customers with empathy
Comfortable working with digital systems and open to adapting to new technology and ways of working
A collaborative team player who contributes positively to team culture and supports shared goals
Demonstrated resilience and adaptability with change
Demonstrated time management skill

To be successful you will deliver:

End to end management of low touch long term income protection claims.
Completion of MetLife Claims Accreditation Program to attain DA within 6 to 12 months of employment commencement with MetLife.
Quality decisions supported by sound analysis of medical, vocational, and financial information.
Customer-first outcomes by balancing empathy, compliance, and commercial considerations.
Strong adherence to service level agreements (SLAs), quality standards, and customer satisfaction (CSAT) measures.
Effective written and verbal communication that clearly outlines the decision rationale and next steps.
Positive engagement with internal and external stakeholders, including medical providers, trustees, and reinsurers.
Active contribution to a team environment that values professionalism, accountability, and continuous improvement.

Benefits We Offer

When you join MetLife Australia, you are joining a company that demonstrates holistic care and wellbeing for employees with benefits and programs that address physical, mental, social and financial health. We offer life insurance benefits, generous paid parental leave, market leading menopause and fertility leave, car leasing and more. As well as Employee Assistance Program (EAP), access to 360Health medical support, volunteer leave and study assistance.

About MetLife

Recognised on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Diversity Council of Australia Inclusive Employer Award, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Apply Now

Refine Your Search

trustee jobs in parramatta, nsw

Claims Care Case Manager

Sentinel Consultant

Manager of Clinical Services

Vice President, Investment Operations

Senior Claims Consultant - REST

Trust Manager/Associate

Senior Claims Case Manager

Claims Case Manager

Senior Claims Consultant - Retail Income Protection Claims

Paraplanner

Assistant Trust Accountant – Perpetual Corporate Trust

Associate, Jacaranda

Corporate Secretarial, Assistant Manager

Claims Consultant - Retail Income Protection Claims

Credit Analyst, Structured Finance Ratings

Superannuation Risk - Manager / Senior Manager

Lawyer/Associate Tax & Revenue

Investment Implementation Manager

Senior Associate / Special Counsel - Litigation & Dispute Resolution

Artisan Baker

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